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Yyyyyy x. yyyyyy
- 411 Long Point Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Business Analyst ▪ Team Lead (Greenville or Washington, XXXXXX)
Qualifications Profile
Self-assured, dynamic, and results-driven IT professional with more than 35 years providing high-performaxxxxxxe IT project management, client service, and operations support in the IT industry.
- Exceptional project team leadership for major IBM product, configuring configurator front end tools that support pricing for HW and SW configurations.
- Detail-oriented and analytical with critical thinking to author test cases and user acceptaxxxxxxe tests, collaborating with contracts and negotiations team to ensure quality results that ensure $30M in monthly billing revenue.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong interpersonal communication skills that inspire teamwork synergies across diverse ethnicities.
Key Expertise
Project/Program Management
Business Needs Analysis
Risk Management
Process/Workflow Improvement
Staff Supervision & Training
Inter-Office Coordination
Relationship Management (Clients, & Suppliers)
Team Supervision & Training
Records & Document Management
Technical
AGILE SCRUM Methodology
Apps: PCHCP
DBMS: QMF/DB2, Explorer Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Lotus Notes, Lotus Symphony, & Open Office
Professional Experiexxxxxxe
IBM, Corp.
Configurator Specialist/Business Analyst US/Canada Jan 2016 Present
Configure large configurator front end tools for the US/Canada clients, collaborating with upstream and downstream applications for price quotes and entitlement, initiating requirement support for new business, and coordinating with the global test team for bi-monthly software releases.
Serve as SME on hardware/software products, reviewing new products to determine if configurator support is needed.
ISAT/CHIS Print Senior Business Requirements Analyst US Jan 2007 Present
Implement and test all new requirements in CHIS contracts and produce reports using SQL/QMF queries.
Collaborate with the WW print team in negotiating contracts that achieve cost advantages.
Serve as a global SME, providing level 2 support for production issues, and continually initiating new requirements to support new business initiatives.
SCI Application Developer Jul 2005 Jan 2007 2002- Mar 2003
Collaborated with the E-business team in providing strategic SCI application, working with the SCI worldwide team to resolve duplicate inventory issues between the US and various other countries installing SCI.
Resolved over 135,000 records, interacting with the PWS team in developing solutions to automate inventory research.
Application Owner of PMI and Local Revenue Applications Aug 2004 Jul 2005
Ensured PMI database on-time availability, resolving erroneous records, and adhering to ASCA procedures for reports, tables, price actions, product withdrawals, period-end processing, OEM labor contracting, and problem resolution.
Remediated unbalaxxxxxxed conditions for CHIS, CMR, and COVER-MA reports for billing clients of IBM parts sourced from IBM, assigning parts billing code, generating debit/credit adjustment billing reports, and auto balaxxxxxxing.
Senior Customer Fulfillment Professional Subject Matter Lead Jul 2003 Aug 2004
Served as US Key User lead providing KU s production and test support for all new application releases in CHIS/ISAT, managing 12 key users workloads and coordinating with CHIS upstream and downstream applications.
CHIS Key User Jun 1998 Jul 2003
Provided testing, setup, and support for the first release of CHIS in the US, serving as Federal contact for CHIS requirements and administrative issues, executing key users training with focus on CHIS host application.
Reviewed external design documents, system setups and testing, and Level 2 field support.
Customer Support Administrator Aug 1992 Jun 1998
Administration Analyst Oct 1990 Aug 1992
Hourly Services Billing administrator Apr 1988 Oct 1990
Utilities operator and maintenaxxxxxxe control systems Aug 1985 Apr 1998
Maintenaxxxxxxe Engineer Oct 1984 Aug 1985
Special Card Manufacturer Jun 1981 Oct 1984
U.S. Coast Guard Charter Boat Captain 7 years
Education & Credentials
Undergraduate in B.S. Business Administration, SHEPHERD COLLEGE Shepherdstown, WV (1980-1981)
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