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Yyyyyy x. yyyyyy
Country of Citizenship: US
SSN: xxx-xx-xxxx
Veteran Preference: N/A
Security Clearances: N/A
Recruitment #: 161004-UNCE-207
Job Title: Consumer Advocate
Department: Mental Health and Substance Abuse Services
Core Competencies
Consumer Relations/Advocacy, Customer Service, Interpersonal Communications, Consulting, Needs Assessment, Problem Solving, Human Resources/Staffing, Training/Education, Employee Relations/Advocacy, Employment Law, Leadership/Supervision, Collaborative Teamwork, Standards/Policies/Procedures Compliance, Project/Program Administration, Operations Management, Resource Allocation/Management, Strategic Planning, Productivity/Efficiency Enhancements, Process Improvements, Performance Optimization, Sales, Promotion, Business Development, Technologies, Liberal Arts Degree
Professional Experience
10/08 to Present
Conn s
Oklahoma City, OK US
Hours per Week: 50
Salary: N/A
Supervisor: Jeff Jones; Phone: 405-706-4864; May Contact: No - CONFIDENTIAL
Electronics Department Manager; 2013-present
Progressed to contribute dynamic leadership skills toward managing broad-scope department operations. Effectively train, develop and direct sales team; includes facilitating weekly sales trainings. Create and promote a motivating, supportive work environment; actively advocate for employees. Expertly respond to escalated consumer issues and deliver prompt, customized solutions to ensure satisfaction, build loyalty and drive sales growth.
Maintain productive corporate relations, with continual focus on collaboratively meeting operational and financial objectives. Generate sales through strategic merchandising, display and promotion of items. Cost-effectively price merchandise to maintain competitive edge while maximizing profits.
Lead Sales Associate / Mentor; 2008-2013
Successfully trained, developed and motivated sales associates to achieve and surpass aggressive sales quotas, provide superior customer service and maintain compliance with policies and procedures. Efficiently processed credit applications and qualified customers for purchases; included onsite and via phone servicing.
05/06 to 07/08
Dollar Thrifty Automotive Group
Oklahoma City, OK US
Hours per Week: 40-50
Salary: N/A
Supervisor: N/A; Phone: N/A; May Contact: N/A
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Dollar Thrifty Automotive Group continued
Operations Manager
Effectively interviewed, hired, oriented, trained, and managed cross-functional staff; included rental sales agents, service agents and transporters. Strategically scheduled employees to maximize use of resources and control labor costs while meeting consumer needs and operational goals. Ensured compliance with Federal and State employment laws.
Productively troubleshot and resolved employee and customer relation issues. Efficiently coordinated and managed vehicle fleet rentals and returns; monitored and updated daily rental quotes.
07/03 to 05/06
Radio Shack
Oklahoma City, OK US
Hours per Week: 40-50
Salary: N/A
Supervisor: N/A; Phone: N/A; May Contact: N/A Manager in Training
Steered human resource functions ranging from training employees in selling techniques, merchandising skills, theft prevention/risk management, and company policies through creating staff schedules and supervising daily job performance.
Actively collaborated with Store Manager in driving full-scope store operations; included developing and implementing sales goals and strategies. Delivered world-class service to maximize satisfaction, client retention and business growth.
01/98 to 06/03
Hertz Reservation Center
Oklahoma City, OK US
Hours per Week: 40-50
Salary: N/A
Supervisor: N/A; Phone: N/A; May Contact: N/A
International Sales Manager
Awarded 4 promotions over course of career in recognition of strong leadership skills and contributions as a key team member. Successfully improved call center operations through diligent performance monitoring and innovative corrective actions. Effectively identified, troubleshot and resolved complex problems and delivered targeted action plans to boost bottom-line results. Proficiently managed systems, process improvements and quality assurance programs.
Contributed strong leadership skills toward recruiting, selecting, assigning, orienting, training, and building top-performing team members.
Education
University of Central Oklahoma
Edmund, OK US
Degree: Bachelor of Science
Major: Liberal Arts
Earned: 1993
GPA: N/A
Credit Hours Earned: 120
Technical Skills
MS Office Suite (Word, Excel, PowerPoint)
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