Yyyyyy x. yyyyyy

Care Coordinator / Case Manager

DDD Certified ~ Dementia Certified ~ Mental Health Certified

         Offer 14+ years experience in social work, specializing in planning, developing, and implementing client services for seniors and the developmentally disabled adult population.

         Excel at preparing detailed care plans, assessments, and budgets for approval by the courts.

         Highly regarded for well-honed managerial, problem solving, team-building, and project management skills.

• Client-focused, methodical, and proficient in report writing, analysis, client advocacy, assessments, training & development, financial administration, and operations leadership.
• Outstanding skills in interviewing client to formulate suitable service plans and contracts encompassing income stabilization and skilled care needs.

         Constantly exhibit empathy and respect to prospective and existing clients, family members and personal representatives, and maintain strict confidentiality of all client information.

• Able to leverage strong knowledge of community and government resources to assist individuals in accessing available programs, services, and sources of assistance.
• Software skills include Microsoft Office, Yardi, QuickBooks Pro, and Intuit QuickBooks.

Care and Placement Coordinator -- Creative Care Solutions, Spokane, Washington, 2015 to Present

         Conduct comprehensive assessments to develop care plans and determine appropriate placement.

         Monitor multiple databases to track all clients, essential to ensuring safety, security, and optimal well-being.

         Administer all documentation for court proceedings and apply on behalf of clients for eligible community programs and services.

Operations Manager / CEO -- PJLA, LLC, Spokane, Washington, 2014 to 2015

• Spearheaded full-scope operations for guardianship agency including client communications, court filings, regulatory compliance, and all aspects of caseload management for 250+ clients.
• Interfaced extensively with clients, family members, and staff to facilitate seamless assessments, evaluations, planning activities, client monitoring, and direct support services.

Office Manager / Guardian -- Empire Care & Guardianship, Spokane, Washington, 2002 to 2015

• Directed cohesive team of six in orchestrating guardianship services for people with disabilities, and exhibited a constant commitment to optimizing well-being and dignity of each client.
• Conducted detailed assessments to identify and develop all-inclusive service plans which reflect personal, medical, financial, and budgeting considerations, decisions, and requirements.
• Applied excellent organizational skills toward preparing and managing all filing documentation for court.

Prior Background:

Owner, 2 Rivers Realty, LLC, Davenport, Washington, 2007 to 2011

Owner, Elite Properties, LLC, 1994 to 2007

Owner, Home Loan Corporation, Inc., 1986 to 1992

BA, Business Administration; BA, Marketing/Communication, Whitworth University, Spokane

Real Estate Brokers License, State of Washington

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

DEAR__________________:

Please accept this letter and accompanying resume in application for the (INSERT JOB TITLE / POSITION) opportunity that is currently available with (INSERT NAME OF COMPANY). In advance, thank you for your time and consideration.

In addition to solid academic credentials, I bring to you a seasoned background in human services, extensive experience in intake and assessments, and strong skills in client advocacy, quality control, multidisciplinary team collaboration, and data analysis. My proven expertise in ensuring and enforcing stringent adherence to ethical, regulatory, and confidentiality policies will prove immediately beneficial in this role. To complement these qualifications, I offer sharp planning, analytical, leadership, and administrative skills which are essential as a (INSERT JOB TITLE / POSITION).

As a proactive contributor to your organization, you will find me to be a highly motivated, compassionate, and autonomous professional committed to supporting you in achieving your objectives through superior initiative and dedication. I am confident that I could be a valuable asset to (INSERT NAME OF ORGANIZATION), and encourage you to call me at the number listed above.

Sincerely,

Yyyyyy x. yyyyyy