Devoted, self-assured and hardworking Residential Sales Consultant with a keen ability to deliver effective products and services that align with customers respective needs. Effective driver of new client sales, as well as in building loyalty amongst existing customer base. Quick learner with the ability to work in a fast-paced environment both independently and with a team. Consistent achiever of sales objectives, often regarded by peer colleagues as an expert in this area. Experienced as an Installer and Technician in addition to sales and customer care background. Comfortable in approaching prospective clients in a friendly, approachable manner, using a professional demeanor and appearance at all times. Honest in explaining the pros and cons of various offerings to clientele. Establish and sustain strong and lasting relationships with both personnel and customers. Outgoing and adaptable to evolving, dynamic situations as they arise. High achiever, with sales near $1.5M in 2014 for residential equipment. Targeting a Residential Sales role in the heating and air conditioning (HVAC) industry that will allow for use of existing talents and offer opportunities for career growth. Also open to commercial sales positions in the field that call on transferable skills

Residential Selling | Customer Service | Revenue & Profit Generation | Attention to Detail

Top-Rated Sales Expert | HVAC Industry Acumen | Change-Out Procedures | Lennox HVAC Equipment

Needs Assessment | Decision Making | Interpersonal Communication | Organizational Skills | Problem Solving

Client Relations | Process Improvement | Relationship Building | Strategic Planning | Time Management

Microsoft Office Suite | Wrightsoft Software | Manual J | Windows Operating System

         Handled qualified leads established via an exclusive Costco program; replaced residential heating, ventilation and air conditioning (A/C) systems for clients

         Demonstrated value of the systems to each customer, as well as the benefits of long-term investment in a quality system

         Empathetically and thoroughly listened to the customer concerns regarding their existing home heating layouts and cooling operations

         Offered three levels of products to each customer in alignment with their specifications, including a budget-friendly, middle-level and optimal choice used to give each customer options based on their respective finances

         Called on expertise in residential change outs, including heat pump systems, natural gas furnaces, LP, straight A/C systems, as well as mini-split systems, to fulfill daily operations

         Measured building dimensions and entered data into Wrightsoft to acquire Manual J heat load calculations to properly size HVAC systems; also utilized a ductulator to correctly size duct work at all times

         Appeared at installations to ensure customer desires were satisfied and garner referrals

         Consistently achieved top sales in promoting high-efficiency HVAC systems, including overachievement of monthly quotas

         Partook in continued weekly training sessions with the Sales Manager to instruct colleagues using role-play scenarios

         Marketed and sold residential heating, ventilation and A/C products and services

         Gained acumen in residential change outs, including heat pump systems, natural gas furnaces, LP, straight A/C and mini-split systems

         Measured building dimensions and inputted them into the Manual J program to acquire heat load calculations and ensure properly-sized HVAC systems

         Effectively closed sales and placed orders for customers; included processing all related documentation including equipment orders, filing rebates, warranties and ductwork designs

         Made certain that customers stated needs were met during appearances at installations and followed up on all other scheduled appointments

         Worked diligently to make a positive mark in each customer transaction so that they were likely to make referrals to friends and family

         Surpassed company sales expectations at all times during tenure in position

         Completed comprehensive system maintenance on all varieties of HVAC systems; included diagnosing mechanical problems and deciding on the best method for how to correct them

         Worked in a continued on-call rotation to respond to customer needs outside of business hours

         Averaged as much as $10K a month in IAQ sales, with a one lead daily average for all Sales Consultants

         Participated actively in weekly safety workshops and training meetings to ensure superb performance, as well as develop a sense of strong team solidarity

         Adhered to a routine maintenance checklist in completing HVAC maintenance. Including serving in an on-call capacity

         Diagnosed and repaired various system issues for customers during the course of all service calls

         Daily processes included evaporator, condenser coil and compressor change-outs

         Developed weekly leads for the Sales Consultants to follow up on in a continued effort to generate business

         Engaged in monthly safety and training courses to grow as a professional

         Precisely measured building dimensions and entered the resulting data into the Manual J program to procure heat load calculations and use them to size HVAC systems correctly

         Installed full split systems in single family homes; involved the complete tear down of duct work, installation of fully-ducted systems, as well as replacement of coils in air handlers, condensers and changed-out compressors

         Also installed UV lights, capacitors, contactors and hard-start kits

         Completed start-ups on newly-installed systems, including refrigerant charging and balancing

         Maintained straight cool and heat pump systems

         Developed tech leads as a means of securing potential sales; averaging $50K in replacement sales per month and $4K in IAQ sales

         Performed full preventative maintenance on boilers and furnaces, along with ultrasonic testing on oil tanks to guarantee that they stayed in top-tier condition

         Also ran combustion efficiency tests on oil fired-boilers and furnaces

         Installed residential HVAC oil, gas, and electric systems

         Sought to deliver the utmost in quality customer care throughout all transactions

         Played a key role in installing controls and commercial rooftop units

         Built upon knowledge base significantly and learned a great deal about industry basics during time spent in this role

Degree, HVAC/R, Lincoln Technical Institute

Certification, HVAC Lincoln Technical Institute

Also earned CFC Universal and N.O.R.A. Silver Certifications