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Professional Chemical Dependency Admissions Officer, offering Subject Matter Expertise coupled with exceptional Sales and Marketing capabilities, seeking challenging Admissions Coordinator assignment
Client and Family Care/Support ~ Detail Orientation ~ Oral/Written Communication ~ Problem Resolution ~ Effective Thinking ~ Multiple Treatment Modalities ~ Dual Diagnosis ~ Insurance Coverage ~ Crisis Intervention ~ Detail Orientation ~ Handle Multiple Situations Simultaneously ~ Team Player ~ Work Independently ~ Intake Coordinator Trainer ~ Meet/Exceed Goals
Over 15 years of career background and broad-based experience developed while providing advisement for patients/families concerning optimal treatment options for drug/alcohol addiction, eating disorders and dual diagnosis situations, among others
Exceptionally skilled in communicating treatment processes including clearly explaining the multiple steps involved; also particularly well-versed in all aspects of insurance coverage and availability and have had outstanding success in delineating steps/stages of available treatment scenarios as well as in assuring that patients and families are well-versed in the multiple areas of insurance coverage
Continually meet/exceed admission quotas as directed by organizational management; success is due to strong ability to communicate with potential patients and families the importance of accessing in-depth treatment programs in learning to deal with multiple complex and interconnected issues
Consistently support organization toward meeting multiple goals, whether serving as a strong team contributor or in performing independently; often serve as Intake Coordinator Trainer as well as in a liaison role, interfacing with clinical team as well as Program Directors to assure total communication and clarity of direction
Elements Behavioral Health 2012 - Present
Lead Admissions Representative
For this private pay facility/location, with admissions in the $30,000-$90,000 range, effectively drive crucial sales and marketing support for all Internet-driven sales as well as sales activities resulting from various Public Relations/Media inquiries; successfully exceed monthly admission goals of 17 clients on consistent basis, realizing $680,000+ in monthly revenues for program.
Insightfully perform clinical assessments of each client to assure admission into appropriate program; direct all aspects of pre-admission activities including facilitating site tours, verifying all needed insurance materials/coverages and addressing sensitive financial areas including contractual agreements.
Compile all needed documentation, i.e. consent forms, medical records, financial contracts, prior to client admission, coordinate all needed transportation and assure facility preparedness.
Continually serve as crucial information resource and point-of-contact individual for clients/families to assure clear communication and understanding of treatment processes/procedures; also serve in liaison role between clinical team and Program Directors to ensure fulfillment of all requirements prior to admission and, when necessary/appropriate, identify and make referrals to outside agencies.
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CRC Health Group, National Resource
Center, Cupertino, CA 2004
Lead Admissions Coordinator, Sober Living by the Sea (2008-2012)
Consistently drove admission successes by exceeding goals of admitting average of 36 clients on monthly basis; posted $500,000+ in monthly program revenues.
Performed clinical assessments of clients and admitted them into appropriate care/treatment programs; adroitly coordinated all pre-admission requirements, including pre-admission assessment, facility/site tours for clients and families, and ensuring that all clinical as well as financial criteria had been met.
Addressed insurance coverage with clients/families and ensured that all coverages were in order for prescribed treatment/care plans; also collected needed medical records, consent forms and all financial contracts.
Coordinated with clients/families and facility to arrange for any needed transportation as well as ensure facility readiness; continually served as excellent informational resource for clients/families and held liaison role between clinical team and Program Directors to assure that all requirements were completed prior to beginning of treatment.
If needed, identified and made any appropriate referrals to outside agencies.
Shift Supervisor (2006-2008)
Successfully managed Call Center operations for organization, with responsibilities for overseeing the work performance of 20 Residential Division Intake Advisors; continually ensured adherence to organization standards, processes and procedures for responding to calls.
Based on subject matter expertise and knowledgeability was tasked to serve as Intake Staff Trainer with responsibilities for assessing client needs and triaging calls to ensure that client needs are properly addressed and that the appropriate program is identified and selected; also developed work schedules including shift changes and oversaw case loads for Advisors.
Call Center Intake Advisor (2004-2006)
In this assignment performed in-depth case management for an average of over 50 inquiries daily; carefully assessed input from each caller to select the most appropriate program to meet his/her needs, drawing from personal knowledge of more than 30 residential programs available nationally, and worked closely with admission coordinators at program level to guarantee admission.
Camp Recovery Center, Scotts Valley, CA 2000 2002
Skillfully managed all new inquiries and performed case management for multiple families; utilized face-to-face and telephone interviews to assess situations and make appropriate recommendations regarding program involvement.
Performed necessary benefits checking, initial pre-authorization activities, facility/site tours for clients and families, and any other needed actions.
DeAnza Junior College, Cupertino, CA
General Studies, 2002-2004
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