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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Profile of Qualifications


  • Results-driven Leader with 25+ years of operations management, process improvement and project management experience.
  • Strong analytical problem-solving skills with a proven track record of maintaining quality control.
  • Experienced in spearheading process improvement initiatives to significantly increase efficiency and boost company sales.
  • Recognized for excellent management capabilities; skilled in building, training and directing high performance teams.
  • Computer proficiency in MS Office Suite.


Professional Synopsis


Dillard s, Panama City, FL 2007-Present

Sales Manager

  • Leverage top notch leadership and organizational skills to oversee daily operations within a fast-paced environment.
  • Direct day to day activities of up to 15 team members; closely monitor performance and implement action plans to boost productivity.
  • Devise highly strategic plans and thoroughly track progress.
  • Utilize excellent communication skills to deliver high quality customer service.

Key Achievements:

  • Successfully manage $1M+ in annual business.
  • Implemented innovative sales tactics, resulting in a 7% annual sales growth.
  • Developed highly effective training initiatives leading to a 35% increase in sales.


Access Insurance Holdings, Inc., Atlanta, GA 1998-2006

Sr. Business Architect / AVP Underwriting

  • Fulfilled critical project management position while ensuring on time completion of all project phases.
  • Conducted in depth testing to ensure overall quality control throughout daily operations.
  • Leveraged excellent communication skills to form positive relationships with technology vendors and various clients.
  • Streamlined process improvement initiatives, resulting in significant increases in efficiency.
  • Devised strategic plans and process maps; closely monitored project status.
  • Contributed extensively to the enhancement and redesign of insurance industry related applications.
  • Served as Underwriter for property and casualty insurance lines.
  • Maintained adherence to all company policies and regulations throughout all daily processes.


The Monk s Tunic, Lancaster, PA; Co-Creator / Manager 1993-1997

United National Group, Philadelphia, PA; Administrative Assistant / Underwriter 1984-1993


Education & Training


Bachelor of Arts in Psychology, Temple University

Microsoft Project & Microsoft Excel Training

Crisis Counseling Training, Women In Transition

Small Business Classes, Bay County Small Business Administration

Leadership University, Dillard s

Train the Trainer Program, Dillard s Beauty Institute


Professional Development


American Cancer Society Volunteer

Hands on Atlanta Volunteer

Mother s Day Makeover Volunteer, Channel 8 News

Fit for the Cure Volunteer

Woman s Expo Committee Person

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