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Versatile, results-oriented Operations Leader with 20+ years of experience in operations management and leadership roles within a variety of industries. Advanced experience in building and operating successful businesses along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Proficient in: Microsoft Office Suite, SAP, Paintshop Pro, Google AdWords, and various E-Commerce Tools

Operations Management Entrepreneurship/Business Management Financial Statement Review

Attention to Detail Revenue Management/Growth Complex Problem Solving Strategy Development

Cost Reduction Contract Management Microsoft Office Suite Fluent in English & French

• Directed day to day operations within a fast-paced environment with a concentration on increasing productivity and operational efficiency levels
• Instrumental in the design and launch of an online e-commerce business in addition to leading online store operations and product shipping/receiving
• Designed and implemented effective SEO strategies and advertising campaigns which successfully grew the user base and increased brand awareness

• Oversaw concept development, planning, and launching of a high-end retail store which specialized in selling accessories for dogs
• Supervised daily store operations which included managing customer service metrics along with creating standard operating procedures
• Handled merchandising related tasks which resulted in an increase in sales revenue, built positive rapport with customers, and attended industry specific events

• Coordinated operations within several departments in a group of retail markets which included a grocery department and household/personal care department
• Supervised a team of 15 staff members which required providing coaching/feedback and resulted in reducing employee turnover levels
• Reviewed new products and made procurement selections, ensured department sales metrics were met, and completed detailed sales forecasting

Additional Professional Experience Includes: Agronomy Engineer, Universite Catholique de Louvain (1999-2000) and Brewery Abbaye des Rocs, Montignies sur Rocs (1995-1996)

Master of Science, Agronomy, Universite Catholique de Louvain, Belgium

Completed Training in Situational Leadership, Business Management, and Human Resources