- 4010 Woodland Park Ave N Apt B Ÿ SEATTLE, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dispatcher/Supervisor (Logistics ▪ Transport Operations)

Qualifications Profile

    Self-assured and results-driven operations professional with more than 20 years providing high-performance customer service and operations management in the freight & supply chain industry.

-          Proven dedication to outstanding operational excellence that maximizes process efficiencies in logistics, xxxxxxrehousing, and transport operations that enable the business to achieve a competitive edge in service quality.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Excellent interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

Key Expertise

    Tactical & Operations Planning

    Supply Chain Operations

    Customer Service Management

    Process/Workflow Improvement

    Time Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

    Staff Supervision & Training

Technical

    AS400 Apps in Freight Operations Management

Professional Experience

    Supervise 12 direct reports in coordinating last mile delivery operations in Restoration Hardxxxxxxre involving 60-70 deliveries daily covering the states of Xxxxxx and Idaho.

    Interact with customers, resolving issues to ensure repeat business and word-of-mouth promotions.

    Supervised and motivated 25 direct reports in the proper handling and movement of freight, ensuring accurate documentation, and fostering teamwork in meeting operating objectives in productivity and quality, providing recognition for groups and individuals in exceeding expectations.

    Improved all key performance indices from year to year covering on-time departures, service feedback, & weight per trailer, while reducing claims from 3.2% to 1.8%, and boosting on-time dispatch from 93.5% to 98.25% in 6 months.

    Reduced monthly overtime hours and expense to their lowest since July 2015.

    Generated an average of $30,000 in monthly incremental revenue using the National Motor Freight Cargo system,

    Built sustainable professional relationships with internal customers to achieve their buy-in, as well as with external shippers that developed their trust in providing cost advantages in several contracts.

    Supervised 80+ employees (40 in UPS San Francisco, 9 part time supervisors, & 31 union hourly employees) involving package loaders, customer counter clerks, package clerks, vehicle xxxxxxsh operations, operation supervisors, and international freight processors.

    Developed 9 supervisors that maximized their productivity and career mobility.

    Managed dispatch operations, supervising 100+ delivery drivers in maximizing service efficiency, maintaining high quality customer service, and reducing service failures to 1 in 2000 parcels by fostering a cooperative working environment while ensuring compliance with state regulations for hours of service and meal compliance.

    Directed 60 employs in unloading trailers and air containers in processing 50,000+ packages daily.

Education

    General Education, SANTA BARBARA CITY COLLEGE (Earned 20 units)

Professional Training & Certifications

    Management Training, Hub Supervisor Training School Employee Assistance Process Training

    Labor Relations Training, Prevention of Harassment in the Workplace Drug & Alcohol Axxxxxxreness Certification

    CA State Means and Rest Period Compliance Damaged Materials Processing Air Recovery TSA Training

    Seal Control Processing (Air Containers) Safe vehicle Operations DOT Hours of Service Training