• Dynamic Senior Manager who makes decisions to reflect positively on business efficiency, corporate well-being, and employee satisfaction, including leading quality recruitment to encourage diversity, low turnover, and superior company loyalty, and further designing and implementing policies in compliance with regulatory standards.
• Ambitious Self-Starter who maintains knowledge of industry trends to address workforce design, and aligns awareness of cultural, economic, and social matters to deliver corporate strategies to maximize key performance.
• Excellent Communicator who builds and sustains synergistic relationships with C-level executives, business / operational teams, HR professionals, and stakeholders, and leads staff by example and with integrity to attain goals.

Human Resources Manager (2014 Present)

  Capitalize on the opportunity to direct forward-thinking human resources operations, including recruiting, mentoring, and managing a top-performing team tasked with overseeing a Newport News site with 800+ employees.

  Lead targeted advisement of site management and employees by providing guidance and direction with personnel issues, including implementing recommended solutions and resolving conflicts, as well as proactively communicating company policies and procedures to key business leaders and employees for business uniformity.

  Optimize operational processes by consistently supporting managers, supervisors, and employees in human resource-related policy, legislation, and practice, including handling progressive discipline and / or terminations.

  Coordinate and manage human resources legal investigations and unemployment hearings, including managing the delivery and implementation of strategic corporate initiatives and providing feedback for improvements.

  Conducted compensation analysis to ensure pay equity.

  Partnered with cross-functional teams on complex wide-ranging projects.

  Consistently motixxxxxxted team members to exceed department goals and objectives.

  Ensured compliance with agency policies, provisions, and state / federal laws and regulations.

  Fostered an exciting team-first culture by maintaining positive employee / employer relationships.

Human Resources Generalist (2014)

  Strategically steered policy / procedure administration consistent with legal requirements and company practice, including providing an open door policy, counseling key employees, and maintaining positive employee relations.

  Directed HR staff with conducting prescreens, and interviewed and recruited for 200+ roles during peak season.

  Compiled and presented data for hiring headcount, recruiting methods, acceptance rate, and pipeline results to the client and site management team, and reviewed annual performance exxxxxxluation processes for leadership training.

  Led management training on employment laws (e.g. FMLA, ADA, EEOC, FLSA).

  Created process improvements after analysis of onboarding processes for inconsistencies.

  Improved recruiting methods and implemented strategies to recruit best suited candidates.

  Partnered with site director and business partner to identify staffing needs for successful fill rates.

  Improved work environment by facilitating new hire orientation and conducting staff focus groups.

Human Resources Specialist Performance Management

  Utilized broad scope of industry knowledge and dynamic business acumen toward directing performance management initiatives and exxxxxxluation processes for 3,000 employees, including developing HR metrics as required.

  Expertly coordinated software, systems, training, and project activities in support of HR services and programs.

  Built productive operations by training management on use of key systems and employee relations procedures, and further provided comprehensive end user technical support on health system computer base training software.

  Honored as a facilitator and technical consultant of performance management processes.

  Delivered recommendations for process changes by conducting research and data analysis.

  Led training classes with managers on the use of Performance Management System Halogen.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Supervisor Technical Support ￨ Customer Service (2003 2011)

  Applied strong leadership talents toward serving as Acting Associate Director for a Technical Support / Customer Service 250-member call center, including leading team meetings to build specific skills to meet goals.

  Cost-effectively managed team budgets for supplies which was instrumental in achieving all center objectives.

  Developed a mentoring program using select team members to train other staff.

  Led a team receiving the highest customer service ratings for six consecutive months.

  Improved the Call Center s service levels by 30% within a three-month period as Lead Supervisor.

Human Resources Generalist (1998 2003)

  Drove operations success by administering policies and procedures for a regional staff of 900+ multidisciplinary personnel, including providing an open door policy for staff to communicate work issues and provide counseling.

  Conducted focus groups to generate ideas for areas of improvements; provided advice and coaching to managers on staff relations issues, practices, and policies; and represented company on audits and unemployment hearings.

  Identified staffing needs and created an action and follow up plan by partnering with managers and executives.

  Developed a training path based on individual employees needs.

  Improved the work environment by compiling data for management teams.

  Managed 200+ disability and FMLA cases for unionized and non-unionized employees.

  Led management training seminars on employment laws (e.g. FMLA, ADA, EEOC, FLSA).

  Conducted pre-screenings and panel interviews, and recruited 80 positions at a time at job fairs.

Customer Care Specialist ￨ Telemarketing (1996 1998)

  Played a vital role in conducting high-quality customer service operations to ensure optimal customer satisfaction.

  Contributed experience as a liaison between the company and clients, and negotiated to achieve desirable results.

  Personally trained new employees on billing systems and products.

Master of Science in Human Resources Management

Bachelor of Science in Business ￨ Management Computer Information Systems

Professional in Human Resources (PHR)

Society for Human Resource Management Certified Professional (SHRM-CP)

Coaching ￨ Counseling ￨ Managing It Right

HR Law Training ￨ ￨ Strategies to Navigate Through Change

Targeted Selection ￨ American Management Association Fundamentals of Human Resources Management

Taleo ￨ ADP ￨ Navigator

PeopleSoft ￨ HRIS Database Training

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Excellent Professional References Provided Upon Request