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Yyyyyy x. yyyyyy

- 9937 Armando Cir.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *







Dear Hiring Manager,




        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.


What I bring to the table is my Master s in IT Assurance, baccalaureate is Electronic Engineering, and more than 19 years providing high-performance technical sales & service support, project management, QA oversight, and operations management support in the instrumentation, bio-technology, and security solutions businesses. I am currently with Biotage, Llc as a Field Service Engineer providing solutions in the pharmaceutical, biotech, and food production industries. Prior to this, I was with Thermo Fisher Scientific as a Service Engineer serving various high technology industries with engineering solutions. For more details, please take a moment to go through my resum .


In leveraging my managerial and quality assurance competencies in providing engineered solutions in several technology-intensive industries, I also bring to the table my personal strengths that include a passion for achieving strategic and tactical business objectives through sustainable customer-focused and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so critical in forging teamwork synergies that facilitate achieving shared commitments.


I am confident that my education, experience, and personal strengths qualify me as the right person to fill the vacancy, one who can help achieve your objectives as part of your IT management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for your time in considering me, and I look forward to hearing from you soon.








Attachment: Resum




Yyyyyy x. yyyyyy

- 9937 Armando Cir.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


IT Quality Assurance Management

Qualifications Profile


    Self-assured, dynamic, and results-driven engineering and management professional with more than 19 years providing high-performance technical sales & service support, project management, QA oversight, and operations management support in the instrumentation, bio-technology, and security solutions businesses.

-    Exhibited strong dedication to process efficiencies in delivering engineering solutions that create a satisfying customer experience leading to increased client base and business growth.

-    Detail-oriented, analytical and methodical with critical thinking to strategize win-win solutions in resolving professional relationship, QA, and technical engagement issues even under stress.

    Proven xxxxxxexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced high-technology work environments and new or demanding assignments.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer and stakeholder confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.


Key Expertise

Business Operations

    Tactical & Operations Planning

    Service Support Administration

    Product Development

    Parts/Supplies Inventory Management

    Total Quality Management

    Process/Workxxxxxxow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

IT Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Project Budget Administration

    QA Compliance Management

    Systems Development Audit


    Staff Supervision & Training

    Technical Records & Document Management

    Standards & Regulatory Compliance (i.e. US-FDA, cGMP, ISO, GLP, etc.)


    Biotechnology Engineering

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


Biotage, Llc Ÿ Charlotte, NC Field Service Engineer Southeast 2015 Present

    Provide engineering support for the Charlotte based Technical Support and Depot Repair facilities for a biotechnology firm providing solutions in analytical chemistry, medicinal chemistry, peptide synthesis, separation and purification for clients in the academe as well as pharmaceutical, biotech, and food production industries.

    Manage and completed installation projects, verifying performance of Biotage instrumentation using troubleshooting skills to remediate hardware and software issues.

    Maintained service parts and equipment inventory, ensuring precise record keeping and accurate reporting.


Thermo Fisher Scientific Ÿ Waltham, MA Service Engineer 2008 2015

    Provided engineering support for the world leader in serving the technology needs of pharmaceutical, biotech, hospitals, universities, research, government, environmental, and industrial manufacturing businesses.

    Developed and executed strategic and tactical plans in selling service contracts, parts, accessories, consumables, software, upgrades and training to current and prospective client base.

    Managed technical projects involving hardware installations and relocations, including preventive and demand maintenance and repairs of analytical/scientific instrumentation and network connectivity.

    Compiled and communicated client feedback to factory management for product improvements.

Oversaw field service inventory of replacement parts while maintaining assigned company assets (car, tools, inventory, laptop computer, etc.) in serviceable condition.


3SI Security Systems Ÿ Malvern, PA  Field Service Supervisor 2005 2008

    Supervised a team of 7 professionals in providing technical customer service in all areas of project installations for a world leader in cash protection systems designed to recover stolen cash, apprehend criminals and deter crime.

    Assessed employee training needs and served as advocate in job promotions.

    Ensured staff compliance with organizational policies, procedures and work standards, while planning and executing task schedules based on individual competencies.

    Maximized efficient use of department resources, promoting a work environment conducive to a rewarding career while fostering excellent customer service in delivering company products and services.




Yyyyyy x. yyyyyy

- 9937 Armando Cir.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Perkin Elmer Instruments Ÿ Waltham., MA Customer Support Engineer 2001 2004

    Installed, calibrated, maintained, and qualified analytical instrumentation systems at customer sites for a global technology leader in serving the Health and Industrial Science businesses aimed at improving the quality of life for consumers.

    Managed technical support services for local accounts, providing user training, documentation, and aftersales support.

    Built sustainable customer relationships that generated incremental sales revenue.


VWR Advanced Instruments/VWR Ÿ Puerto Rico Field Service Representative 1997 2000


Education & Credentials


    M.S. in IT Assurance, KAPLAN UNIVERSITY Fort Lauderdale, XXXXXX (Expected: 2017)

    B.S. in Electronic Engineering , INTER-AMERICAN UNIVERSITY OF P.R. Aibonito, Puerto Rico


Professional Training & Certifications

    Scientific, Analytical & Medical Instrumentation Electronics, LASER Calibration, Validation

    Quality and Safety cGMP and GLP Regulations FDA and ISO Guidelines

    Microsoft Office Microsoft OS with Linux basic ESD Basic Knowledge

    CRM as Salesforce ERP as SAP Management and Supervisor Skills


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