- 701 Hero Way Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Senior Management (Healthcare ▪ University)

Qualifications Profile

    Self-assured, dynamic, and results-driven educator and management professional with more than 14 years providing high-performance customer service, administration, and operations support in the academe and healthcare.

    Strong passion for delivering outstanding customer service

    Exhibited strong dedication to process efficiencies in

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

Operations Management

    Operations Planning & Execution

    Clinical Operations Management

    Marketing (Traditional & Online)

    Fiscal & Budget Management

    Business Development

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Faculty, & Suppliers)

    Tertiary Course Development

    Policies & Regulatory Compliance (i.e. OSHA, HIPAA, Medicare, Medicaid, etc.)

    Project/Program Management

Administration

    Personnel Administration

    Recruitment & On-Boarding

    Payroll /Benefits Administration

    Staff Supervision & Training

    Faculty Administration

Technical

    Website/ Development

    Apps: Electronic Medical Records (EMR) System

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Social Media, Online Apps, & Online Education

Professional Experience

Caldwell University Caldwell, XXXXXX

    Plan and execute classes in Healthcare Marketing to undergraduate students in a traditional classroom setting, assessing student performance, and using Blackboard technology to support instructional materials.

Old Dominion University Ÿ Norfolk, VA

    Develop and conduct online Community Healthcare courses to undergraduate students via Blackboard, creating a syllabus for each assigned course, grading student assignments and exams, mentoring students throughout the semester, and participating in commencement and other university events.

North Jersey Reconstructive Foot & Ankle Fellowship Ÿ Lyndhurst, XXXXXX

    Provide administrative support in managing the Podiatric Fellowship Program, assisting the Founder/Director with candidate screening, selection process, and on-boarding.

    Develop and administer a website marketing the program to potential candidates across the U.S.

Southern New Hampshire University Ÿ Manchester, NH

    Conduct undergraduate and graduate level courses in the Healthcare Administration program in an online format.

    Developed 2 online course curricula, obtaining above average student evaluation scores for the past 3 years.

St. Mary s General Hospital Ÿ Passaic, XXXXXX

    Provided strategic direction in managing the center, overseeing daily operations that provided treatments to approximately 75+ patients weekly, approving payroll and expenses, working closely with 10 Wound Care Panel Physicians of various specialties to ensure cohesiveness among hospital administration, Accelecare / Healogics, and staff, while marketing the center to further expand public awareness and reach for the facility and services.

    Managed annual operating budgets and HR support for staff recruitment, training, and performance evaluations.

    Initiated and managed an internship program that promoted strategic participation from various community schools to alleviate staffing shortage and budget cuts.

    Strengthened the Center's team performance by introducing bi-weekly staff meetings and monthly meetings for physicians, which improved communication flow, collaborative engagements, and patient satisfaction.

- 701 Hero Way Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Planned Parenthood Hudson Peconic Ÿ White Plains, NY

    Provided strategic management skills to ensure smooth daily and long-term operations in 3 healthcare centers in New York, providing 4 different healthcare services to women in the field of reproductive health.

    Served as Administrator in Charge on weekends, ensuring adequate staff coverage in all 3 centers, and providing HR support in maximizing recruitment efforts that included interns and externs within the healthcare centers.

    Oversaw implementation of an Electronic Medical Record (EMR) system for the agency's 12 healthcare centers.

NYU Langone Medical Center Ÿ New York, NY

    Provided dynamic leadership in managing 14 clinical support staff in 4 sites for the Department of Child and Adolescent Psychiatry in New York and Xxxxxx, establishing and implementing department policy, and discharging Clinical Administrator responsibilities that enabled 80+ clinicians to render exceptional patient care competencies and service efficiencies.

    Addressed staffing requirements and managed personnel processes such as performance evaluations and disciplinary actions, while facilitating continuing education program for clinical support personnel.

    Managed high-level customer service in the patient billing process, approving daily deposits, and resolving issues and concerns that ensured continued center patronage.

    Oversaw construction and operationalized an offsite satellite office (XXXXXX) from the ground up.

WomenRising, Inc.Ÿ Jersey City, XXXXXX

    Directed daily department operations, providing expert oversight to 3 coordinators and 15 department staff, overseeing implementation of 7 department programs, representing the agency on various community meetings and functions, while fostering a work environment that promoted high team morale that enabled staff to meet organizational goals.

    Steered agency staff performance through goal setting and strategic planning, significantly reducing staff turnover from previous years, while increasing successful department programs from 3 to 7.

    Managed a $500k department budget, updating annually in coordination with the agency CFO.

    Wrote and administered grants in excess of $75k for the Youth Entrepreneur Program of the Simon Foundation.

    Completed the narrative sections of all state (DYFS) contracts that ensured continued funding of programs.

Education & Credentials

    Ph.D. in Health Science, Leadership & Organizational Behavior, AT STILL UNIVERSITY ▪ Mesa, AZ

Applied Research Project: Self-Perceived Leadership Skills and Traits Found Among Physicians and Non-physicians in Healthcare Leadership Positions within the State of Xxxxxx

    M.S. in Management / Healthcare Administration, NEW ENGLAND COLLEGE Henniker, NH

Thesis: Job Satisfaction Plan for the NYU Child Study Center - NYU Medical Center

    B.A.in Sociology, WESTERN NEW ENGLAND UNIVERSITY Springfield, MA

Professional Affiliations

    Member: American College of Healthcare Executives (ACHE)

    Member: American College of Healthcare Executives, Xxxxxx Chapter