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Yyyyyy x. yyyyyy

- xxxxxx Tierra Nogal Ÿ Xxxxxx, TX xxxxxx ( (xxx-xxx-xxxx *







(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)



Dear Hiring Manager,



        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my M.B.A. in International Trade with more than 18 years providing high-performance operations management and client service in high-volume global logistics and supply chain industry. I am currently with Expeditors International as Air/Ocean Brokerage/FTZ Operations Manager for its Xxxxxx, TX operations, having gone through the ranks starting as a Distribution Operations Supervisor for its Laredo operations in 2000. For more details, please take a moment to go through my resum .


In leveraging my managerial and administrative competencies across the entire processes in supply chain management, I bring to the table my personal strengths that include a passion for achieving business objectives through efficiency and bottomline focused operational excellence. In addition, I also offer my business-aware social and interpersonal communication skills that help build sustainable professional relationships with clients, stakeholders, and industry professionals that promote a strong market presence while creating a harmonious and collaborative work environment in achieving shared commitments.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through any of my contact points in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum



Yyyyyy x. yyyyyy

- xxxxxx Tierra Nogal Ÿ Xxxxxx, TX xxxxxx ( (xxx-xxx-xxxx *


Supply Chain Manager/Director

Qualifications Profile


    Self-assured and results-driven management professional with more than 18 years providing high-performance operations management and client service in a high-volume global logistics and supply chain business.

-    Proven dedication to delivering outstanding operational excellence that maximizes process efficiencies and cost leadership in materials management, warehouse/inventory management, logistics, & customs brokerage that enable the business to achieve a competitive edge in service quality expectations of target markets.

-    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

Operations Management

    Strategic & Operations Planning

    Multisite Distribution Management

    Multi-Modal Freight Transshipment

    Customer Service Management

    Relationship Management (Clients, , Employees, Public, & Suppliers)

    Supply Chain Management

    Materials Management

    Economic Trade Zone Management

    Freight Forwarding/Expediting

    Shipping & Receiving

    Customs Brokerage

    Import/Export Operations

    Logistics Management


    Policies & Regulatory Compliance (i.e., Customs Regulations, US-Mexican Border Infrastructure. Hazmat Handling, etc.)

    Staff Supervision & Training

    Bilingual in English & Spanish


    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook),


Professional Experience


Supply Chain Operations Management

    Provided strategic directions and leadership in managing the largest Foreign Trade Zone (FTZ) for Expeditors in the US, managing multisite warehouse operations with over 200 employees and 1M aggregate floor space.

    Oversaw operations for all multimodal custom house brokerage for the Xxxxxx region.

    Ensured compliance with policies, performance standards, and customs import/export processing laws and regulations.

Sales Operations Support

    Supervised sales and account management staff in managing client accounts and business development through product diversification (sales of other departments i.e. exports, imports and transportation).

    Oversaw performance of the account management team in delivering high impact customer service that included client visits/calls, and developing value added services.

    Built and optimized sustainable professional relationships with vendors, sales, and government agencies.


    Established pricing guidelines across market demand fluctuations and seasonality.

    Provided strategic planning, conducting financial analysis of departmental Profit and Loss statements, performance metrics, developing budgetary plans, and managing operations with a financial perspective that maximized department profitability in generating revenues averaging $2M/month.

    Provided HR management support in staff recruitment, screening, onboarding, training and career movement.


Work History


Expeditors International

Air/Ocean Brokerage/FTZ Operations Manager Xxxxxx, TX 2015 Present

Distribution Operations Manager Xxxxxx, TX 2009 2015

Distribution Manager/Branch Security Representative McAllen, TX 2006 2009

Distribution Operations Supervisor Laredo, TX 2000 2003


Education & Credentials


    M.B.A. in International Trade, TEXAS A&M INTERNATIONAL UNIVERSITY Laredo, TX  (2005)

    B.B.A. in Production Operations Management, BAYLOR UNIVERSITY Waco, TX  (1997)

Licensure, Professional Training & Certifications

    Licensed US Customs Broker IATA/FIATA Certification Hazmat Certified

    Level 1 Sales Certification Level 1 Security Certification

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