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IT Management Specialist
Profile of Qualifications
- Over 20 years of experience providing strong leadership and hands on technical support in Microsoft mega datacenters.
- Demonstrated ability to build and manage highly productive technical teams consisting of up to 40 direct reports.
- Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.
Areas of Technical Expertise
Operating Systems: Windows 20xx, Pro, XP, Vista,7,
Protocols: TCP/IP, DNS, DHCP, SMTP, POP, SSL, 802.11
Hardware: HP/Compaq, Dell
Wireless: Belkin, LinkSys configuration experience.
Security: Symantec, Kaspersky, Avast, AVG, ESET, MS Security Essentials,
Remote Access: VNC, Remote Desktop Connection, ILO Utilities Ghost, Altiris, WinPE
Professional Synopsis
Atos, San Antonio, TX 2013-Present
Process Consultant
- Champion process improvement initiatives by implementing effective strategies to improve performance.
- Strategically enhance customer experience, resulting in increased satisfaction and retention levels.
Operations Manager 2011-2013
- Resourcefully utilized resources to minimize use of manpower while optimizing efficiency throughout daily operations.
- Continually achieved and surpassed existing goals while directing 40 staff members within Microsoft mega datacenter.
- Ensured quality control throughout all day to day processes.
- Fulfilled hands on technical support functions as necessary.
- Leveraged strong technical background to design and implement highly effective training and development programs for new hires.
Supervisor 2009-2011
- Streamlined daily operations for 40 direct reports within Microsoft mega datacenter.
- Established and maintained positive customer relationships by steering projects to on time, within budget completion.
Technician III 2008-2009
- Demonstrated strong leadership skills while simultaneously providing critical technical support, focusing on servers and networking gear.
- Strategically grew datacenter from ground to a facility containing 100,000+ devices within 18-month period.
- Served as Subject Matter Expert (SME) for Altiris imaging, Windows troubleshooting and HP ProLiant servers.
Hewlett Packard, Houston, TX 1994-2008
Systems Engineer
- Successfully performed testing, troubleshooting and maintenance for HP ProLiant servers.
- Utilized strong technical knowledge to provide end user support regarding both hardware and software.
- Properly tracked and escalated issues; minimized repeats of issues.
Education & Professional Development
Bachelor s Degree (BSITM), Touro University, Cypress, California
Certificate in Electronic Science, Texas Engineering Extension Service, San Antonio, Texas
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