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Yyyyyy x. yyyyyy
44 Nelson St. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Management Professional | Service Delivery Expert
Leadership | Supervision | Service Delivery | Relationship Building | People Skills | Communication
Arabic Fluency | Time Management | Organization | Microsoft Word, Excel, PowerPoint and Publisher
Driven, self-assured and success-focused professional with more than 10 years of diverse work experience across numerous industries. Able to align personal and company objectives in order to work towards success. Work history includes five years of specific background in the telecommunication sector in a Technician capacity. Advocate for a positive company image rooted in professionalism and commitment. Garner results consistently, both individually and as a team member. In search of a challenging and exciting new finance role that will allow for continued use of skills in the areas of banking, credit and accounting in order to build on work experience in those areas.
Education
Bachelor of Science, Business Administration-Concentration in Finance, Montclair State University, 2015
Experience
Valley National Bank | Sales Associate 2016-PRESENT
Perform monetary transactions for customers with the utmost in precision and accuracy
Market and sell bank products, as well as aid in fulfilling additional service needs
Meet with customers regularly to foster positive relations and maximize sales opportunities
Describe and sell loan products to prospective and current customers alike; seek to lead achievement specific to individual, referral and service quality objectives
Open new checking, savings, certificate of deposit (COD) and IRA accounts based on customers assessed needs
Call on Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines, as well as support customers in using coin machines
Align operations with the VNB Code of Conduct and Service Quality Standards
Skillfully balance individual cash and end-of-day proof
Note potentially lucrative cross-selling opportunities and make referrals as needed
Ensure compliance with the Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act and additional registration requirements
Adhere at all times to the Bank s established guidelines regarding service and deliver excellent customer service in accordance with Valley's mission statement.
Foster positive community relations by playing a key role in the implementation of community events
Act as an effective fill-in during managerial absences as needed
Martial Arts Mecca | Head Instructor/Master 2007-Present
Lead one or two-hour training sessions for children and adults, including students with special needs
Lead exercises focused on stretching, sparring, and self-defense, as well as cardio and punching/kicking drills
Oversee enrollment processes; collect monthly fees, maintain uniform, gear and equipment inventory
Educate students in the history and philosophy of Taekwondo to teach them about the background of their interest area of choice
Became a certified 4th Dan Black Belt in Taekwondo at the World Taekwondo Headquarters in Kukkiwon
Farra Food Services | Driver/Sales/Manager 2012-2016
Established and expanded the customer base by delivering top-notch sales service; aided customers in reviewing item stock to create an order for upcoming delivery
Loaded and unloaded items on or off delivery vehicles and at customer locations
Handled financial duties centered on payment collections and completion of bank deposits
Yyyyyy x. yyyyyy
Continued
Verizon | Facilities Technician 2007-2012
Installed, repaired and serviced copper/fiber, inside and ground wire, along with coax cable, telephone jacks, internet modems and network interface devices
Worked aloft to climb ladders and poles, as well as enter crawl spaces and other confined spaces to accomplish job tasks; often traveled between work sites using corporate vehicles with little to no supervision
Connected frequently with customers to field service, billing, planning and policy inquiries and concerns
Actively promoted the sale of company products and services; often referred customers to the appropriate office or individual to best assist them
Upheld an accurate inventory count of all essential tools and supplies to needed to safely and fully complete each job
Exxon | Manager 2005-2007
Provided quality customer care per company standards; handled transactions at the cash register and gas pump
Headed daily operations, including bookwork, merchandise ordering and receiving, inventory control, profit management, along with cash management of all controllable expenses
Played a key role in staffing functions =, e.g. hiring, training, scheduling and supervising all personnel
Kmart | Stock Clerk/Cashier 2004-2005
Aided in unloading delivery trucks and organizing the stock room with newly-procured items
Guaranteed that the sales floor was adequately supplied and arranged per corporate standards and plans
Fielded purchases made by customers at the register as needed
Helped customers locate products on the sales floor and replied to questions about the products to help best assess their needs and match them with offerings based on evaluation
Handle carry-outs to customer s vehicle for those that purchased furniture or other heavy merchandise items
Relevant Coursework
Advanced Corporate Finance | International Financial Management | Capital Budgeting Management
Investment Principles | Portfolio Theory | Seminar in Finance
Involvement
Coach and Judge, Taekwondo Tournaments, 2007-Present
Volunteer Taekwondo Instructor, Darul Islah Mosque, 2002-2006
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