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Yyyyyy x. yyyyyy



44 Nelson St. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Management Professional | Service Delivery Expert

Leadership | Supervision | Service Delivery | Relationship Building | People Skills | Communication

Arabic Fluency | Time Management | Organization | Microsoft Word, Excel, PowerPoint and Publisher


Driven, self-assured and success-focused professional with more than 10 years of diverse work experience across numerous industries. Able to align personal and company objectives in order to work towards success. Work history includes five years of specific background in the telecommunication sector in a Technician capacity. Advocate for a positive company image rooted in professionalism and commitment. Garner results consistently, both individually and as a team member. In search of a challenging and exciting new finance role that will allow for continued use of skills in the areas of banking, credit and accounting in order to build on work experience in those areas.




Bachelor of Science, Business Administration-Concentration in Finance, Montclair State University, 2015




Valley National Bank | Sales Associate 2016-PRESENT

  Perform monetary transactions for customers with the utmost in precision and accuracy

  Market and sell bank products, as well as aid in fulfilling additional service needs

  Meet with customers regularly to foster positive relations and maximize sales opportunities

  Describe and sell loan products to prospective and current customers alike; seek to lead achievement specific to individual, referral and service quality objectives

  Open new checking, savings, certificate of deposit (COD) and IRA accounts based on customers assessed needs

  Call on Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines, as well as support customers in using coin machines

  Align operations with the VNB Code of Conduct and Service Quality Standards

  Skillfully balance individual cash and end-of-day proof

  Note potentially lucrative cross-selling opportunities and make referrals as needed

  Ensure compliance with the Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act and additional registration requirements

  Adhere at all times to the Bank s established guidelines regarding service and deliver excellent customer service in accordance with Valley's mission statement.

  Foster positive community relations by playing a key role in the implementation of community events

  Act as an effective fill-in during managerial absences as needed


Martial Arts Mecca | Head Instructor/Master 2007-Present

  Lead one or two-hour training sessions for children and adults, including students with special needs

  Lead exercises focused on stretching, sparring, and self-defense, as well as cardio and punching/kicking drills

  Oversee enrollment processes; collect monthly fees, maintain uniform, gear and equipment inventory

  Educate students in the history and philosophy of Taekwondo to teach them about the background of their interest area of choice

  Became a certified 4th Dan Black Belt in Taekwondo at the World Taekwondo Headquarters in Kukkiwon


Farra Food Services | Driver/Sales/Manager 2012-2016

  Established and expanded the customer base by delivering top-notch sales service; aided customers in reviewing item stock to create an order for upcoming delivery

  Loaded and unloaded items on or off delivery vehicles and at customer locations

  Handled financial duties centered on payment collections and completion of bank deposits


Yyyyyy x. yyyyyy




Verizon | Facilities Technician 2007-2012

  Installed, repaired and serviced copper/fiber, inside and ground wire, along with coax cable, telephone jacks, internet modems and network interface devices

  Worked aloft to climb ladders and poles, as well as enter crawl spaces and other confined spaces to accomplish job tasks; often traveled between work sites using corporate vehicles with little to no supervision

  Connected frequently with customers to field service, billing, planning and policy inquiries and concerns

  Actively promoted the sale of company products and services; often referred customers to the appropriate office or individual to best assist them

  Upheld an accurate inventory count of all essential tools and supplies to needed to safely and fully complete each job


Exxon | Manager 2005-2007

  Provided quality customer care per company standards; handled transactions at the cash register and gas pump

  Headed daily operations, including bookwork, merchandise ordering and receiving, inventory control, profit management, along with cash management of all controllable expenses

  Played a key role in staffing functions =, e.g. hiring, training, scheduling and supervising all personnel


Kmart | Stock Clerk/Cashier 2004-2005

  Aided in unloading delivery trucks and organizing the stock room with newly-procured items

  Guaranteed that the sales floor was adequately supplied and arranged per corporate standards and plans

  Fielded purchases made by customers at the register as needed

  Helped customers locate products on the sales floor and replied to questions about the products to help best assess their needs and match them with offerings based on evaluation

  Handle carry-outs to customer s vehicle for those that purchased furniture or other heavy merchandise items


Relevant Coursework


Advanced Corporate Finance | International Financial Management | Capital Budgeting Management

Investment Principles | Portfolio Theory | Seminar in Finance


Coach and Judge, Taekwondo Tournaments, 2007-Present

Volunteer Taekwondo Instructor, Darul Islah Mosque, 2002-2006







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