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0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com
Customer Service ~ Administrative Operations ~ Business Support
Profile
Results-driven professional consistently committed to maximizing customer service levels and contributing to successful business performance
Dynamic communication and problem solving skills instrumental to building productive rapport and effectively interfacing with customers and staff
Excel in analyzing needs and troubleshooting issues to deliver expedient solutions
Strategically plan, coordinate, and manage simultaneous projects/workflow to optimize productivity, efficiency and use of time and resources in achieving deadlines and goals
Motivating leader equally effective in management, independent and collaborative teamwork roles
Proficient in MS Word, MS Excel, MS Access, PowerPoint, and Visio
Professional Background
Percepta-Dearborn 2009-Present
Executive Representative; 2011-present
Deliver world-class service in efficiently coordinating handling of executive, UAW Quality and Media referrals for customers with warranty and after warranty concerns; additionally coordinate resolution of complaints with Regional Offices and dealership
Closely track customer handling progress to ensure expedient resolution
Expertly review and authorize or deny after warranty assistance requests in compliance with agreements; authorize post-warranty repair dealership payments
Dealer Care Specialist; 2009-2010
Promptly responded to dealer inquiries and concerns to ensure quality service; included reviewing and troubleshooting dealer requests for financial assistance and Technical Hotline support
Kelly Automotive Services-Dearborn 2004-2008
Executive Representative
Provided comprehensive customer service in coordinating handling of executive, UAW Quality and Media referrals for warranty/after warranty customer issues; escalated complex complaints to Regional Offices and dealership
Additionally tracked customer handling for timely resolution, reviewed and authorized/denied after warranty assistance requests and approved post warranty repair dealership payments
Rossetti-Birmingham 2002-2003
Administrative Assistant
Served as primary liaison to business associates, vendors and contractors while concurrently managing all administrative functions
Proficiently coordinated events, produced and processed documentation/correspondence, assembled marketing collateral, maintained files, and administered business contracts database
Conducted thorough industry research using multi-media resources including Internet and periodicals
Minacs-Farmington 2001-2002
Assistant Supervisor
Demonstrated sharp business acumen in preparing and presenting departmental agendas, organizational budgets and monthly financial reports as well as collaborating with management in troubleshooting and resolving problems
Contributed dynamic leadership skills toward training and supervising staff as well as evaluating department production and revising/implementing procedures and forms to boost efficiency
Education
M.S.A. Business Administration, Central Michigan University-Southfield, MI; 2012
B.A. Business Administration/Human Resources, Wayne State University-Detroit, MI; 2010
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