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Yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

 

Customer Service ~ Administrative Operations ~ Business Support

 

Profile

 

  Results-driven professional consistently committed to maximizing customer service levels and contributing to successful business performance

  Dynamic communication and problem solving skills instrumental to building productive rapport and effectively interfacing with customers and staff

  Excel in analyzing needs and troubleshooting issues to deliver expedient solutions

  Strategically plan, coordinate, and manage simultaneous projects/workflow to optimize productivity, efficiency and use of time and resources in achieving deadlines and goals

  Motivating leader equally effective in management, independent and collaborative teamwork roles

  Proficient in MS Word, MS Excel, MS Access, PowerPoint, and Visio

 

Professional Background

 

Percepta-Dearborn 2009-Present

Executive Representative; 2011-present

  Deliver world-class service in efficiently coordinating handling of executive, UAW Quality and Media referrals for customers with warranty and after warranty concerns; additionally coordinate resolution of complaints with Regional Offices and dealership

  Closely track customer handling progress to ensure expedient resolution

  Expertly review and authorize or deny after warranty assistance requests in compliance with agreements; authorize post-warranty repair dealership payments

Dealer Care Specialist; 2009-2010

  Promptly responded to dealer inquiries and concerns to ensure quality service; included reviewing and troubleshooting dealer requests for financial assistance and Technical Hotline support

 

Kelly Automotive Services-Dearborn 2004-2008

Executive Representative

  Provided comprehensive customer service in coordinating handling of executive, UAW Quality and Media referrals for warranty/after warranty customer issues; escalated complex complaints to Regional Offices and dealership

  Additionally tracked customer handling for timely resolution, reviewed and authorized/denied after warranty assistance requests and approved post warranty repair dealership payments

 

Rossetti-Birmingham 2002-2003

Administrative Assistant

  Served as primary liaison to business associates, vendors and contractors while concurrently managing all administrative functions

  Proficiently coordinated events, produced and processed documentation/correspondence, assembled marketing collateral, maintained files, and administered business contracts database

  Conducted thorough industry research using multi-media resources including Internet and periodicals

 

Minacs-Farmington 2001-2002

Assistant Supervisor

  Demonstrated sharp business acumen in preparing and presenting departmental agendas, organizational budgets and monthly financial reports as well as collaborating with management in troubleshooting and resolving problems

  Contributed dynamic leadership skills toward training and supervising staff as well as evaluating department production and revising/implementing procedures and forms to boost efficiency

 

Education

 

M.S.A. Business Administration, Central Michigan University-Southfield, MI; 2012

B.A. Business Administration/Human Resources, Wayne State University-Detroit, MI; 2010

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