Yyyyyy x. yyyyyy

Versatile, results-oriented Sales Professional with 15+ years of experience in sales/account management roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.

Operations Management Workflow/Process Improvement Real Estate Industry

Sales Strategy Decision Making/Planning Complex Problem Solving Strategy Development

Time Management Productivity/Efficiency Oral/Written Communication Cold-Calling Strategies

• Direct day to day real estate operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Generate daily reports aimed at tracking productivity, attend industry specific seminars, and complete business development functions such as cold calling and marketing
• Consistently increased year over year sales from 2011-2013 in addition to achieving a 100% customer satisfaction ranking

• Coordinated daily sales and marketing logistics within the organization which included creating and monitoring an annual marketing budget in addition to monitoring sales metrics on a weekly/monthly basis
• Supervised a cross-functional team which required providing individualized coaching and guidance along with handling employee relations issues
• Performed detailed market research both nationally and in the local community in regard to current home buying/selling trends
• Played a lead role in working with St. Jude to build and market a home for the St. Jude Dream Home Giveaway which resulted in raising over $800K annually

• Led sales and marketing operations within a successful home builder which required developing innovative operational strategies, managing teams, and overseeing training
• Successfully increased sales from 99 homes in 2014 to over 200 in 2016 in addition to improving customer satisfaction from 67% to 92%
• Oversaw the marketing for Banning Lewis Ranch which became the fastest selling master planned community in Colorado Springs, CO

Yyyyyy x. yyyyyy

• Facilitated sales operations within a successful home builder which required identifying potential customers and making appropriate product recommendations
• Reviewed customer financial information and matched them with appropriate programs, built positive rapport with members of the local real estate community, and maintained an expert level knowledge of homebuyer programs
• Oversaw on-site sales logistics in several communities which included Banning Lewis, Cumberland Green, and Feathrgrass

• Managed branch operations which included working closely with the branch owner and supervising a Loan Processor and 10 Loan Originators
• Played a lead role in starting up the branch and growing it to revenue of over $1MM, identified potential clients within community, and diffused escalated client issues
• Worked closely with the Department of Housing and Urban Development (HUD) and built relationships with local vendors

Licensed Broker Associate

Jones Real Estate College, Colorado Springs, CO

Current Managing/Employing Broker, 2007-Present

Co-Chair, Sales and Marketing Council, Colorado Springs Home Builder s Association