Yyyyyy x. yyyyyy

3744 Dufresne Ct., Apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Customer Service Excellence ~ Quality Assurance ~ Problem Solving

         Advanced knowledge of and experience with call center processes and procedures, and highly regarded for consistently exceeding productivity and quality standards.

         Possess an outstanding blend of listening, communication, prioritization, and interpersonal skills.

         Excel at supporting programs and projects to improve customer acquisition, retention, and satisfaction.

         Tactful negotiator with a solid ability to resolve difficult situations with persuasion and diplomacy.

         Adept at identifying and executing innovative approaches to achieve company and client objectives.

         Seasoned experience with modern call center technologies and software.

         Flexible, and seeking to relocate.

Herbalife International, Torrance, CA, 2004 to Present

Member Services Representative

         Steadily advanced through a series of promotions based on proven success and achievements.

         Efficiently respond to telephone-based inquiries from distributors and customers regarding products, websites, marketing activities, earnings, events, and promotions.

         Perform data entry, investigate and resolve existing or emerging issues, attend corporate and industry events to assist with registration activities, and contribute to multiple outbound call campaigns.

         Presented with Top Achiever award in 2016 for exhibiting overall great performance.

         Chosen and awarded as call center s Employee of the Year in 2008, and three-time winner of Best Attendance award.

Spectrum Gym; Body of Change; The Sports Club LA; Westside YMCA; multiple cities, CA, 1998 to 2004

Trainer

         Conducted in-depth fitness assessments for clients and compiled customized training programs.

Qual Med Plans / Health of Colorado, Denver, CO, 1996 to 1998

Health Service Technician

         Supported call center by accurately processing authorization requests from healthcare providers for medical procedures and treatments, and informing callers of authorization status.

Health Net / Access Services, Oakland, CA, 1994 to 1996

Call Center Associate (temp)

         Supported member services department by responding to broad-scope inquiries regarding insurance coverage, benefits, and claims.

         Subsequently advanced to process requests for medical referrals.

Volt Services / GT Global, San Francisco, CA, 1993 to 1995

Call Center Associate (temp)

         Answered incoming calls from investors inquiring about investment value and efficiently processed requests for redemption and transfers.

Master of Arts, Physical Education, California State University, Northridge

Bachelor of Science, Kinesiology, University of California, Los Angeles