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Yyyyyy x. yyyyyy
- 2574 Xxxxxx Run Rd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Operations Manager (Title Search ▪ Gas/Oil Leasing ▪ Mortgage)
Qualifications Profile
Self-assured and results-driven management professional with more than 12 progressive years providing sales support, customer service, and operations management in the telecommunications, energy, & banking industries.
- Exhibited strong dedication in providing exceptional client service in adjudicating Alt-A and sub-prime mortgage applications, resolving customer issues, and providing cost effective contract work with energy developers.
- Detail-oriented, analytical and methodical with critical thinking to strategize lasting solutions in addressing work and relationship issues even under stress.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-xxxxxxced work environments and new or demanding assignments with or without supervision.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence across diverse ethnicities.
Key Expertise
Business Operations Management
Operations Planning & Execution
Mortgage/Loan Administration
Customer Service Management
Real Estate Title Management
Process/Workflow Improvement
Relationship Management (Clients, Stakeholders, & Suppliers)
Administration
Policies & Regulatory Compliance
Client/Vendor Contract Administration
Staff Supervision & Training
Research & Records Management
Technical
OS: MS Windows (XP, NT, ME, 2000, 10, 8, 7, Vista)
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), & Adobe Photoshop
Online Apps: XXXXXX DEP Oil & Gas Reporting Website, Penn Dot E-Permitting Website, Ancestry.com Website, Landex Website, XXXXXX Iris (Internet Record Imaging System) Website, DEP Well Tracking Website, Image Sync, XXXXXX U.S. Land Records, Dropbox, Google Docs (My Drive), & Edwin On Base Online
Professional Experience
Independent Contractor Xxxxxx, XXXXXX Abstractor/Petroleum Landman 2011 Present
Provide and complete contract work for DPS Penn, Bop Land Services, A Plus Energy, Canestrale Environmental Control Corporation, negotiating oil and gas leases and other agreements, and conducting due diligence in assessing purchase and sale transactions.
Conduct investigative research on courthouse records to determine property ownership including estate and probate records to locate mineral/land owners, applying intestate law to determine mineral ownership.
Research on court decisions involving civil suits and liens (Real Estate Taxes, State/Federal, Mechanic s, Judgments, Mortgages, etc.), identifying title defects and securing pertinent remediation documents.
Prexxxxxxre Well Information Reports, Surface Chain of Title, Mineral Chain of Title, and Leasehold Chain of Title.
Verizon Communications Robinson, XXXXXX Consultant 2009 2010
Addressed telecommunications needs of target markets using a consultative selling approach, executing customer sales applications, and generating incremental revenues by up selling current and prospective consumers.
Built sustainable professional relationships with clients, resolving issues and concerns on time, ensuring a satisfying experience around comxxxxxxny products and services.
CFS Home Loans | LownHome Financial | Fidelity Mortgage | Ameriquest Mortgage
Mortgage Banker/Broker 2004 2009
Provided direction and leadership to a team of 7 account executives in producing quality loans through solicitation from the mortgage broker network, maintaining professional relationships with wholesale lending customers to provide counsel regarding bank products, sales presentations, rate/fee quoting, respond to technical questions, and act as a liaison with underwriting and funding.
Generated Fannie Mae, Freddie Mac, VA, FHA, & USDA Loans, originating real estate loans by telemarketing and developing referral relationships to source, xxxxxxckage and close secured real estate loans, ensuring proper documentation and verification of collaterals.
Created rate and guideline comxxxxxxrisons among top mortgage lenders in the industry for securing the least exposures and risks in processing Alt-A and Subprime loans.
Solicited the most new broker sign-ups in the Northeast Region, averaging $1M in volume per month with a start-up wholesale lender, and another $750,000 in Alt-A and Subprime loans.
Recognized for successfully mentoring and assisting 6 new representatives in reaching their productivity potential.
Yyyyyy x. yyyyyy
- 2574 Xxxxxx Run Rd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Education & Credentials
B.S. in Business Administration, WESTMINSTER COLLEGE New Wilmington, XXXXXX (2000)
Professional Training & Certifications
SafeLand USA Basic Safety Awareness Orientation Card
Shale Net Roustabout Training Certificate of Completion
Gas Technology Institute:
Certified Operations Technician (COT) Level I
Exploration & Production- Certificate of Completion
Awards & Recognition
Top 15% producer in Pittsburgh Mega Center, Verizon Communication (2010)
Finished 5th and 3rd for the 3rd and 4th quarter 2005, respectively, competing against 70+ mortgage sales reps.
Professional Affiliations
Member: American Association of Professional Landmen (AAPL)
Xxxxxx Notary of Public
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