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Yyyyyy x. yyyyyy

- 1701 E 12th St Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *







(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)



Dear Hiring Manager,



        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I bring to the position is my more than 14 years providing high-performance customer service, business development, mortgage/loan brokerage and administration, and business operations support harnessing my IT management skills in the financial services and automotive dealership businesses. I have recently worked with Quicken Loans in Xxxxxx, XXXXXX as a Sr. Mortgage Banker, having been promoted from Mortgage Loan Originator position in 2016. Prior to this, I was with Kingsley Auto as a Financial Consultant. For more details, please take a moment to go through my resum .


In leveraging my IT and business management competencies, I bring to the table my personal strengths that include a passion for achieving organizational missions and objectives through people-centric and results-driven work excellence. In addition, I also offer my social and interpersonal communication skills that help build relationships with the people I work with, including clients, senior management, stakeholders, and industry professionals that create a harmonious and collaborative work environment in achieving shared commitments.


I am confident that my experience and personal strengths offer the right mix of qualifications with which I can build a mutually rewarding career, one who can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum



Yyyyyy x. yyyyyy

- 1701 E 12th St Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Project Manager/ Team Lead

Qualifications Profile


    Self-assured, dynamic, and results-driven management professional with more than 14 years providing high-performance customer service, business development, mortgage/loan brokerage/administration, and business operations support harnessing my IT management skills in the financial services and automotive dealership businesses.

-    Proven exceptional passion for delivering outstanding client/user service, maximizing resources that enable process efficiencies in mortgage brokerage and administration, resulting in a conversion rate of 60% from enrollment to close that brought in more than $100M in loans approved.

-    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve professional relationship, and complex IT work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

Business Operations Management

    Strategic Planning & Execution

    Business Development

    Strategy Formulation

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

Full Cycle Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Project Budget Management

    Change Management

    Deliverables Management

    Post Project Support


    Full-Cycle Corporate Accounting

    Investment Portfolio Management

    Fiscal & Budget Management

    Mortgage & Loan Administration

    Financial Risk Management


    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management


    Data Mining Systems

    Inventory Management System

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), & MS Project


Professional Experience


Quicken Loans Xxxxxx, XXXXXX

Sr. Mortgage Banker Sep 2013 Feb 2017

    Responsible for enrolling clients in need of refinancing services for their properties, maintaining a high conversion rate of 60% from enrollment to close, and 5% from lead to close, generating over $100M in business.

    Harnessed systems to maintain a pipeline of roughly 40 clients at any given time, and a pipeline of clients in process of roughly 50-75 at any given time.


Kingsley Auto Youngstown, XXXXXX

Financial Consultant Oct 2002 Mar 2013

    Provided business operations support, developing and executing sales strategies, keeping track of accounts receivables and inventory, evaluating processes, and identifying areas for process improvement, cost reduction and containment, profitability, and service quality enhancement.

    Implemented automated systems that streamlined back-office accounting, financial management, and administration processes that improved labor efficiency, reduced transaction errors, and created accurate information for decision support and strategic planning.


Education & Credentials



    B.A. in Business Administration, Minor in Operations Management

    Certificate in Entrepreneurship


Volunteer Work

Youngstown Business Incubator Youngstown, XXXXXX Jun 2012 Feb 2013 2002- Mar 2003

    Processed decision support information using a large data mining system.

Youngstown State University Youngstown, XXXXXX

    Served as Research Assistant for a professor s Ph.D. dissertation while formulating algorithms in data mining for another professor.


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