Yyyyyy x. yyyyyy

Driven and focused administrative and customer service professional with 10+ years of experience within high-stress environments with a strong background in providing support to executive staff members and leading customer service/account management logistics. Experienced in generating detailed reports, supporting daily office operations, and maintaining key customer relationships. Equipped with a significant level of interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Administrative Support Team Leadership Process Improvement Customer Service Collections

Problem Solving/Critical Thinking Strategy Implementation Entrepreneurship Database management

Complex Problem Solving Project Management Attention to Detail Financial Analysis

• Directed day to day customer service and administrative support logistics within a fast-paced environment with focus on reviewing and investigating variances on hospital bills and managing compliance levels
• Worked closely with internal teams on complex billing issues, maintained an expert level knowledge of internal policies and requirements, and adhered to contract compliance regulations
• Instrumental in analyzing delinquent account, resolving credit balances, submitting patient refund requests, and creating patient payment plans
• Awarded Employee of the Month (2016)

• Coordinated accounting and collection logistics within the organization which centered on reviewing delinquent accounts and following up with clients
• Utilized superior communication and interpersonal abilities to maintain positive rapport with insurance companies in order to investigate claim denials and resubmitted claims

• Led collections tasks within a large medical group which required contacting delinquent clients, setting up payment arrangements, and addressing patient account inquiries
• Reviewed and documented patient accounts, ensured standard operating procedures were consistently followed, and successfully resolved credit balance accounts
• Acted as a back-up Cashier for the UPH hospital which required posting and reconciling daily hospital cash receipts and addressing account issues with walk-in patients

• Managed customer service operations within a billing/accounts receivable department which centered on reviewing customer accounts, addressing inquiries, and processing payments
• Updated customer information within an internal database, submitted invoices to customers, and tracked account transactions, comments, and inquiries

Bachelor of Science, Business Administration, University of Phoenix, Tucson, AZ

Advanced Certificate in Management Accounting, Tucson College of Business, Tucson, AZ

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and operations roles with a background in leading collections and/or accounting operations, working within cross-functional teams, and resolving escalated operational issues. In addition, I have strong experience in building positive relationships with both internal and external clients, ensuring compliance with regulatory standards, and leading customer retention/engagement efforts.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy