Proven Top-Performing HR Leader who makes decisions to rexxxxxxect positively on operational efficiency, corporate well-being, and employee satisfaction, including leading quality staff recruitment to encourage diversity, low turnover, and superior company loyalty and further designing innovative policies and processes in compliance with regulations. Ambitious self-starter who maintains knowledge of industry trends to address and align workforce design; uses talents with employment / labor laws, EEO regulations / guidelines, and new legislation; and serves as a proactive senior-level management advisor.

  Advised management of federal government changes as Labor Relations Administrator / Manager for OSG Ship Management in the efficient regulation of unemployment law as an OSG liaison and third-party ADP representative.

  Exhibited strong communications responding to the Department of Labor on alleged harassment and EEOC charges.

  Led annual savings of $1 million to $1.5 million and providing a rating of less than 6% to increase OSG Ship Management s bottom line, including implementing changes for internal / external documentation to reduce costs.

  Personally handled Human Resources initiatives and payroll processing for 1,000+ employees as a Human Resources / Payroll Administrator for Harvey Gerstman Associates, and further achieved a role within a large Quest Division.

  Exceeded Roosevelt School District s goals with educators and the Superintendent of Education as a Human Resources / Project Specialist, and actively reviewed and managed all levels of teachers academic progression.

  Successfully supported a Professional Development Training Program of faculty and staff from grades K 12 which served to consult and create a job fit for teachers whose scores were not meeting states standard requirements.

  Recognized for job excellence with JPMorgan Chase s All Star Service Star from 1997 2003 and further attained Advance Credit Sales and Essentials Small Business Services and Products Achievement from 1998 2002.

Marine Labor Relations Administrator (Human Resources) ￨ Manager Unemployment Investigations

  Capitalize on the opportunity to lead forward-thinking labor relations initiatives, including providing expertise in unemployment law to avoid chargeability towards tax accounts while maintaining close contact with teams for proper wage allocation and benefits entitlement and further in delivering compliant staffing of union / non-union employees.

  Continually adhere to labor laws to ensure compliance with regulations to actively lessen legal liability, and further support internal management with nautical system errors and resolutions while escalating unemployment inquiries.

  Support high-volume Benefits & Payroll Division with the Department of Revenue audits, along with processing forms for review for FMLA, Seafarers Vacation Plan benefits, and employees evaluations to ensure seamless processes.

  Lead recruiting efforts while handling data / records management encompassing electronic filing and files; medical processing of employee records; drug and alcohol verification; collective bargaining agreements; SIU, MEBA, and AMO contractual agreements; union documentation; and EEOC, Veterans, Disability, and Homeland Security I-9s.

Human Resources ￨ Payroll Administrator

  Strategically steered coordination and management of incentive programs to obtain trained and skilled employees for permanent hire, including coaching and mentoring temp employees for permanent positions, discussing compensation packages, communicating improvements on work ethics, and tracking and analyzing staff records.

Human Resources ￨ Project Specialist Roosevelt School District

  Drove Central Office / Professional Development success by leading all facets of Human Resources for educators and administrative staff, including coordinating and hiring outside professionals for demographic and culture exchange.

  Regularly interfaced among faculty, staff, Superintendents, and the Board of Education, along with conducting meetings with educators and delivering innovative presentations on statewide programs that were available.

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Claims Examiner Bender Insurance Agency

  Expertly handled auto, home, and personal accounts and assisted with origination of forms per customer needs.

Account Specialist Harmon Consumer Group

  Offered sharp analytical abilities toward managing consumer and commercial accounts for audio / visual products.

Administrative Assistant Barnett Associates

  Demonstrated experience in proactively supporting a Human Resources Department with Department of Labor calls and insurance claims, including assisting in the efficient processing of wide-ranging unemployment tax claims.

Maintenance Department King Kullen Headquarters

  Led targeted oversight of liability and compensation insurance on vendors and processed billing on vendor accounts for an Accounts Payable Division, along with working on internal EPAC system for maintaining 50 stores.

  Effectively communicated incidents and hazards issues to Engineers and escalated code information to Directors.

Fraud Credit Card ￨ Commercial Financial Services ￨ Traditional Credit Support

  Utilized broad industry knowledge toward handling credit and legal investigations while supporting overdraft cost center use from $3 million to $10 million for designation, reduction, and processing activities for 10 profit centers.

  Directed a details-focused 20-member credit team and SBFS traditional employees while actively implementing retention initiatives for seamless workxxxxxxow and handling all human resources policies for various internal programs.

  Optimized operations efficiency by facilitating monthly reporting of pending applicant loan applications up to $250,000, along with serving as an Assistant Underwriter for loans up to $250,000 in alignment with lending goals.

Sales & Service Credit Support

  Played a vital role in supporting Vice President in reviewing account status for determination of renewal loans, including assisting with small business real estate requests from insured bank customers, producing overdraft account reports, and collaborating with internal organization systems to submit loan balances to required staff.

  Delivered detailed monthly reporting for statistics utilized for year-to-end total of bank loans for revenue, and additionally handled submittal of bureau reports to senior-level management to meet and / or exceed bank goals.

Chase Card Member Services ￨ Fraud Security Recovery

  Collaborated with banking professionals to review and disseminate executive and judicial correspondence from outside agencies regarding cardholders legal inquiries, including efficiently researching accounts from fraud investigations and claims and adhering to strict Regulation Z, MasterCard, and Visa international rules and regulations.

  Served as liaison for management concerning Federal Reserve Bank, New York Banking Department, Better Business Bureau, and Attorney General s office, and worked in a Fraud Recovery Department to research issues for resolution.

  Supported Credit Department with customer account adjustments exceeding $100,000 for senior-level assessment.

Security Recovery Department Fraud Recovery Chemical Bank

  Accurately prepared in-house fraud claims for fraud investigations on Chemical Bank customers per service referrals, including comprehensively reviewing postings of key transactions with accounts holders for verification.

Manager Acquisitions Department

  Applied strong leadership talents toward managing a 20-member department that mandated and reviewed literary media to be distributed to 54 Nassau County libraries and for further distribution to the public and educational system.

Bachelor of Arts in Human Resources Management Ashford University

Associate of Applied Science in Office Administrative Science Nassau Community College

Certified in Extraordinary Customer Service Skill Kaset International

Microsoft Office Suite ￨ ABS Nautical System NS5 / NS5 Enterprise ￨ ADP Case Builder (Web Manager)

Seafarers International Union Portal ￨ Millennium Pro ￨ Alpha / Numeric Data Entry

Microsoft Visio ￨ WCB Banking System ￨ Types 100 150 WPM