Key Contributor and Effective Leader with several years of experience in technical support and database management roles within fast-paced and high-stress environments. Experienced in managing complex databases, implementing new technical systems, analyzing IT related issues, and implementing standard operating procedures. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.

  Directly manage a variety of technical and administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency

  Coordinate all new hire set-up operations which includes setting up both hardware and software in addition to entering new hire information into internal systems

  Identify and troubleshoot technical issues for end-users, activate ports for network access within the server room, and foster positive relationships with outside vendors

  Play a lead role in several complex projects which requires superior time management and organizational abilities in addition overseeing IT system deployments and compiling comprehensive IT related reports

  Coordinated several IT and technical operations which included identifying and analyzing technical issues and developing unique solutions

  Maintained a keen knowledge of several software systems which include Service Now, SalesForce, LogMeIn, GoToAssist, Cisco CTI Toolkit Agent, Active Directory, and IE SSO

  Provided coaching/training to end users, supported Microsoft Office Suite licenses, and maintained positive rapport with co-workers, clients, and vendors

  Facilitated several technical and administrative operations which included identifying customer technical issues via phone and troubleshooting issues

  Performed pre-analysis of technical issues, filed bug reports, pushed for solid state drives within the entire organization

  Provided training to new hires on both C and E series products, procured inventory for both meetings and company events, and increased technical efficiency and speed

  Directed several technical operations which included using Teradata SQL in order to code specialized reports using shells and masking updates

  Successfully created and revised software specifications on behalf of clients, performed technical testing of product releases, and managed high-level accounts

  Modified Teradata code in order to meet customer specifications, ran diagnostic testing, and escalated complex issues to members of management for review

  Facilitated various technical and administrative support services within a high-stress environment which included developing special reports using SQL, tracking server status/performance, and running system updates

  Observed complex engineering related functions, created and implemented standard operating procedures, and managed a Microsoft Access Database

  Utilized superior technical skills in order to provide technical support either in-person or via telephone/email on both hardware and software related issues

  Directly supported 3 schools within the district which required monitoring troubleshooting tickets within a Citrix system, overseeing the RMA process for defective parts, and configuring systems for new renovation projects