Resume Writing ?

The Following Text Is An Unformatted Professional Resume Sample

From The Writers At The Resume Writing Group, Inc.

This Resume Has Not Been Formatted

Click HERE!

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Key Contributor and Effective Leader with several years of experience in technical support and database management roles within fast-paced and high-stress environments. Experienced in managing complex databases, implementing new technical systems, analyzing IT related issues, and implementing standard operating procedures. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.

Key Competencies


       Database Management

       Software Testing

       Strategy/Procedure Development

       Team Leadership


       System Deployments

       Document Control

       Complex Problem Solving

       Ad Hoc Reporting



       Complex Problem Solving

       Process Improvement

       Attention to Detail



Master s Degree, Data Science

University of Texas at Dallas, Richardson, TX (Currently Attending)


Bachelor of Science, Management Information Systems

The University of Texas at Dallas, Richardson, TX (Cum Laude Graduate)


Current CompTIA A+ CE Certification

Professional Experience

TrendHR March 2015-Present

IT Support/Administration

  Directly manage a variety of technical and administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency

  Coordinate all new hire set-up operations which includes setting up both hardware and software in addition to entering new hire information into internal systems

  Identify and troubleshoot technical issues for end-users, activate ports for network access within the server room, and foster positive relationships with outside vendors

  Play a lead role in several complex projects which requires superior time management and organizational abilities in addition overseeing IT system deployments and compiling comprehensive IT related reports


Compucom October 2014-March 2015

Service Desk Technician

  Coordinated several IT and technical operations which included identifying and analyzing technical issues and developing unique solutions

  Maintained a keen knowledge of several software systems which include Service Now, SalesForce, LogMeIn, GoToAssist, Cisco CTI Toolkit Agent, Active Directory, and IE SSO

  Provided coaching/training to end users, supported Microsoft Office Suite licenses, and maintained positive rapport with co-workers, clients, and vendors

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Professional Experience Continued:

Calix August 2011-April 2014

Associate Systems Engineer

  Facilitated several technical and administrative operations which included identifying customer technical issues via phone and troubleshooting issues

  Performed pre-analysis of technical issues, filed bug reports, pushed for solid state drives within the entire organization

  Provided training to new hires on both C and E series products, procured inventory for both meetings and company events, and increased technical efficiency and speed


Blue Cross Blue Shield February 2011-July 2011

Data Processor

  Directed several technical operations which included using Teradata SQL in order to code specialized reports using shells and masking updates

  Successfully created and revised software specifications on behalf of clients, performed technical testing of product releases, and managed high-level accounts

  Modified Teradata code in order to meet customer specifications, ran diagnostic testing, and escalated complex issues to members of management for review


Baylor Information Systems June 2010-August 2010

Associate Engineer (Internship)

  Facilitated various technical and administrative support services within a high-stress environment which included developing special reports using SQL, tracking server status/performance, and running system updates

  Observed complex engineering related functions, created and implemented standard operating procedures, and managed a Microsoft Access Database


Wylie Independent School District August 2004-July 2006

PC Technician

  Utilized superior technical skills in order to provide technical support either in-person or via telephone/email on both hardware and software related issues

  Directly supported 3 schools within the district which required monitoring troubleshooting tickets within a Citrix system, overseeing the RMA process for defective parts, and configuring systems for new renovation projects


Technical Skills


Languages: Skills Access SQL, TL1 Beginners Level

Operations Systems: Windows 98, 2000, XP, Vista, 7, Linux, and Ubuntu

Software: Auto Hotkey, MS Office, Cisco Packet Tracer, Wire Shark, Visio, and Camtasia

Networking: Calix Switches (E7 GPON, EXA, H.248, Video, Data, C7 GPON, EXA, SIP, GR303, AVT Video, Data, ATM Data, T1 Hi Cap, TLS) and Cisco iOS

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!

Members Of The Following Resume Writing Associations:

BBB Rating : A+

Proud Sponsors Of:



For General Customer Service, Call Us Toll Free At 1-800-466-3076 Or Email Our Writers By Clicking HERE

 Resume Writing Group © 2005-.   All graphics & text on ResumeWritingGroup.Com are either owned or licensed by our company and may
not be reproduced without expressed, written consent.  Terms of service and rules for guarantees may be reviewed here...
*our resume writing Guarantee requires clients to save receipts as proof that they've submitted COPIES OF their NEW resume to a minimum of 40 employers USING OUR ADVICE.   REFUNDS ARE LIMITED TO RESUMES AND DO NOT INCLUDE ADDITIONAL SERVICES SUCH AS COVER LETTERS.REFUNDS CAN BE CLAIMED UP TO 90 DAYS AFTER PURCHASE.