Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.

Operations Management Business Development Retail Store Management Attention to Detail

Microsoft Office Suite Product Training Vendor Management Contract Negotiation

Loss Prevention Standards New Store Launches Merchandising Visual Merchandising

  Directed day to day operations within a fast-paced retail store environment with a concentration on increasing productivity and efficiency levels

  Played a lead role in the start-up and management of the organization which required significant time management and leadership abilities

  Designed innovative strategies and standard operating procedures, trained staff members, and created comprehensive marketing materials

  Monitored customer services levels to ensure consistently high levels of customer satisfaction, mentored management teams, and oversaw financial operations

  Oversaw retail store operations within several locations throughout Texas and New Mexico which required supervising teams of Merchandisers, Supervisors, and Store Directors

  Created comprehensive strategic operating plans, coached store leadership teams, monitored compliance with SOP s, and monitored store metrics

  Managed a successful retail organization which required managing customer service, financial functions, and marketing/business development

  Identified areas of inefficiency and created appropriate solutions, implemented training seminars for management teams, and streamlined all marketing strategies which resulted in an increase in profitability, customer counts, and average basket size

  Awarded IGA Retailer of the Year (2008) due to exceptional performance and high level of community service performed

  Coordinated the strategic management of 23 stores throughout the United States which required supervising store leadership, marketing teams, and Buyers

  Implemented unique strategies focused on improving store metrics along with successfully stimulating sales growth which led to over $300 million in sales

  Created new store concepts within emerging markets, drove comprehensive training programs, and supported new store prototyping/planning

  Facilitated operations within several retail stores which included supervising both exempt and non-exempt employees and implementing store operating procedures

  Utilized superior communication abilities to diffuse escalated customer and/or employee issues, coached the marketing department on branding standards, and created customer service standards

  Consistently achieved double digit comp sales for 3 consecutive years which led to being recognized as Regional Director of the Year (2 years)

Additional Professional Experience Includes: Operations Store Manager, Sun Harvest and Store Director, Handy Andy Supermarkets