Katie Bonkowski

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am taking this opportunity to tender my application to become xxxxxxrt of your team. My resum is attached for your review and consideration.

What I offer is my more than 13 years providing high-performance sales, customer service, and administrative support in the retail and facilities management industries. I am currently with USM, Inc. in Norristown, XXXXXX providing accounting operations support as a Validation Specialist. Prior to this, I was with Oliver Sprinkler Comxxxxxxny in King of Prussia, XXXXXX as an Administrative Assistant for its Inspections Dexxxxxxrtment. For more details, please take a moment to go through my resum .

In all my professional engagements in front and back office operations, I have demonstrated not just my relevant administrative and managerial competencies, but also my personal strengths that include a xxxxxxssion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so critical in maintaining a solid reputation for the comxxxxxxny in highly competitive markets.

I am confident that my experience and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as xxxxxxrt of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

KATIE BONKOWSKI

Attachment: Resum

Katie Bonkowski

Office Manager Administrative Manager

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 13 years providing high-performance sales, customer service, and administrative support in the retail and facilities management industries. .

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-xxxxxxced work environments.

    Well-organized with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Sales Operations

    Retail Store Management

    Merchandising Operations

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Merchandise Inventory Management

Financial Service Support

    Billing & Invoice Validation

    Collections & Account Receivables

    Xxxxxxyment Reconciliation

Administration

    Business Planning Support

    Budget Administration

    Process/Workflow Improvement

    Program/Project Administration

    Policies & Regulatory Compliance

    Performance Appraisal

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

    Lotus Notes & MS Office

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

USM, Inc. Ÿ Norristown, XXXXXX

    Support the Finance Dexxxxxxrtment in handling service provider xxxxxxyments as a facilities maintenance comxxxxxxny for retail/bank clients across the country. Serve as sole specialist for 14 clients, one of which is the largest client.

    Validate service provider invoices, processing them for xxxxxxyment, resolving xxxxxxyment discrexxxxxxncies, and adjusting/reconciling or sending rejection letters as needed.

    Train seasonal staff in invoice validation. Serve as xxxxxxrt of a 3-man team that developed a training seminar and practice test for SIMA certification resulting in 90% xxxxxxss rate.

Oliver Sprinkler Comxxxxxxny Ÿ King of Prussia, XXXXXX

    Logged, organized and handled all incoming and outgoing mail, email, phone calls, and documents for the dexxxxxxrtment.

    Scheduled all Fire Alarm/Sprinkler inspections for all clients.

    Scheduled needed rexxxxxxirs, based on inspection results and billed clients accordingly.

    Initiated and successfully completed process improvement migrating all dexxxxxxrtmental files into electronic records.

Genuardi's Ÿ East Norriton, XXXXXX

    Managed store operations that included product sales, customer service, monthly inventory accounting, product merchandising, and customized seasonal merchandising (i.e. holidays)

    Supervised and scheduled 3 direct reports, ensuring compliance with standards and safety requirements

    Trained employees on standard floral designs, customer special orders, and customizing designs.

    Supervised operations in the evening and holiday hours, processing nightly product deliveries, and inventory reports.

    Addressed and resolved customer complaints to ensure repeat business.

    Balanced employee tills after the customer service team left for the night, and generated nightly store close reports.

    Handled lottery, Western Union, money orders and check cashing services.

    Addressed customer inquiries and complaints.

    Conducted hourly till audits, and money transfers for all tills, and balanced end of shift tills.

    Handled and routed incoming calls and corresponded to proper dexxxxxxrtments/offices or persons.

Education & Credentials

Secondary Education Diploma, METHACTON HIGH SCHOOL Ÿ Norristown, XXXXXX (2005)