Management ~ Business Development ~ Customer Service ~ Team Building/Leadership

  Performance-driven leader offering extensive management experience in retail and customer-focused industries, with consistent track record of generating results:

  Successfully collaborated in launching new location and have led store to deliver high sales and profits while supporting company in expanding market reach and competitive positioning

  Routinely selected by company to travel to multi-state locations both to train new and existing employees as well as troubleshoot and resolve performance issues; 2006-present

  Reduced inventory shrink from 2.7% to 1.5%

  Leveraged store to rank 2^nd in inventory shrink across 14-store District, continually maintain shrink below company standard of 3.2%

  Comprehensive experience in steering full-scope retail operations spanning start-ups, staffing, sales, customer service, and merchandising through inventory control, buying, administrative, banking, cash handling, and financial/P&L; includes opening and closing procedures

  Expertise in recruiting, hiring, training, developing, and directing high-performance staff; facilitate a collaborative teamwork environment instrumental to maximizing morale and retention and highly effective in identifying, troubleshooting and resolving staff issues as well as guiding and motivating employees to ensure optimal results

  Strategically manage projects for on-time, under-budget delivery

  Valuable earlier leadership experience as entrepreneur steering operations of State regulated daycare center and in previous role of Youth Director with US Military-Belgium

Store Managing Partner, Brighton Collectibles Columbia, SC 2006-Present

  Collaborated in launching new store location and currently drive full-scope operations spanning human resources, sales and customer service through procurement, administrative and P&L

  Effectively recruit, hire, train, and direct staff, with focus on delivering superior customer service; evaluate performance and determine opportunities for professional development and promotions as well as define and implement corrective actions

  Strategically develop weekly schedules to optimize use of resources while meeting labor budgets

  Efficiently manage daily administrative and financial records

Assistant Store Manager, Yankee Candle Company Columbia, SC 2004-2006

  Proficiently controlled and stocked inventory to maintain optimal levels based on real-time and projected sales trends

  Effectively built/led team supporting sales, inventory management and cash receipts reconciliation

  Consistently provided world-class service in greeting and assisting customers, addressing inquiries and promptly responding to and resolving issues

Branch Manager, Fort Jackson Federal Credit Union Columbia, SC 2002-2004

  Actively consulted with clients to define needs and provided expert financial advice as well as consumer education across mortgage, educational and personal loans

  Proficiently analyzed financial status, credit and property/collateral to determine optimal lending solutions; held full accountability for both approving and declining loans

  Concurrently managed all aspects of branch functions, with emphasis on revenue production, customer service, operational efficiency, and bottom-line profitability

BA, Elementary Education, University of Maryland Brussels, APO AE, Belgium; 2002

President and Treasurer, PTSO