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- Results-driven Leader with 10+ years of experience achieving production goals and exceeding expectations within fast-paced environments.
- Recognized for the ability to build, train and lead high performance teams.
- Regarded for the implementation of innovative process improvement strategies; leading to significant increases in efficiency / productivity.
- Dynamic interpersonal communication skills, key to forming positive relationships with clients, vendors and team members.
Amazon Prime Now, Charlotte, NC 2016-Present
- Fulfill key leadership position, overseeing day to day operations within a fast-paced warehouse environment.
- Streamline logistics to substantially increase efficiency and ensure on time product delivery.
- Devise strategic plans to ensure achievement of production goals; tactically allocate labor resources and implement process improvement strategies.
- Demonstrate strong leadership abilities while conducting in depth training to boost team performance.
- Leverage top notch interpersonal skills to deliver high quality customer service.
- Closely monitor system generated routing solutions, provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.
- Maintain compliance to Standard Operating Procedures; promote safety throughout all daily operations.
Amazon.com, Concord, NC 2014-2016
- Leveraged top notch organizational skills to coordinate transportation requirements between fulfillment centers.
- Ensured on-time delivery of shipments by devising detailed logistics plans.
- Continually met production goals while minimizing issues / defects.
- Ensured fulfillment of customer needs; delivered high quality service to promote retention.
Amazon.com, West Columbia, SC 2013-2014
- Developed and implemented highly effective training processes to boost employee performance.
- Developed metrics to ensure quality and quantity objectives were met.
- Streamlined existing processes to increase efficiency throughout daily operations.
Amazon.com, West Columbia, SC 2012-2013
- Consistently met and exceeded production goals within a fast-paced warehouse.
- Used strong organizational skills to sort inbound shipments.
- Conducted in depth training for newly hired associates.
J. Crew, Myrtle Beach, SC 2010-2012
Visual Merchandising Associate
- Utilized effective visual merchandising techniques to successfully drive sale of products.
- Continually recognized as a top performer.
E International, Myrtle Beach, SC 2010-2012
Fire Alarm Systems Installer
- Performed assigned tasks on time, within a fast-paced environment.
- Conducted thorough testing to maintain quality control throughout all operations.
Tommy Hilfiger, Myrtle Beach, SC 2005-2010
- Provided direct support to Store Manager while overseeing daily operations within a fast-paced, retail environment.
- Delivered high quality customer service, maintained aesthetic appeal and closely monitored employee performance.
Buca di Beppi, Pineville, NC 2003-2005
- Provided excellent customer service throughout daily operations, key to promoting satisfaction and customer retention.
- Leveraged food and liquor expertise to resolve inquiries and make individualized recommendations.
- Strategically upsold menu items, key to driving company revenue.
High School Diploma, Providence High School, Charlotte, NC
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