• Results-driven Leader with 10+ years of experience achieving production goals and exceeding expectations within fast-paced environments.
• Recognized for the ability to build, train and lead high performance teams.
• Regarded for the implementation of innovative process improvement strategies; leading to significant increases in efficiency / productivity.
• Dynamic interpersonal communication skills, key to forming positive relationships with clients, vendors and team members.

Amazon Prime Now, Charlotte, NC 2016-Present

Assistant Manager

• Fulfill key leadership position, overseeing day to day operations within a fast-paced warehouse environment.
• Streamline logistics to substantially increase efficiency and ensure on time product delivery.
• Devise strategic plans to ensure achievement of production goals; tactically allocate labor resources and implement process improvement strategies.
• Demonstrate strong leadership abilities while conducting in depth training to boost team performance.
• Leverage top notch interpersonal skills to deliver high quality customer service.
• Closely monitor system generated routing solutions, provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.
• Maintain compliance to Standard Operating Procedures; promote safety throughout all daily operations.

Amazon.com, Concord, NC 2014-2016

Logistics Specialist

• Leveraged top notch organizational skills to coordinate transportation requirements between fulfillment centers.
• Ensured on-time delivery of shipments by devising detailed logistics plans.
• Continually met production goals while minimizing issues / defects.
• Ensured fulfillment of customer needs; delivered high quality service to promote retention.

Amazon.com, West Columbia, SC 2013-2014

Trainer

• Developed and implemented highly effective training processes to boost employee performance.
• Developed metrics to ensure quality and quantity objectives were met.
• Streamlined existing processes to increase efficiency throughout daily operations.

Amazon.com, West Columbia, SC 2012-2013

Warehouse Associate

• Consistently met and exceeded production goals within a fast-paced warehouse.
• Used strong organizational skills to sort inbound shipments.
• Conducted in depth training for newly hired associates.

J. Crew, Myrtle Beach, SC 2010-2012

Visual Merchandising Associate

• Utilized effective visual merchandising techniques to successfully drive sale of products.
• Continually recognized as a top performer.

E International, Myrtle Beach, SC 2010-2012

Fire Alarm Systems Installer

• Performed assigned tasks on time, within a fast-paced environment.
• Conducted thorough testing to maintain quality control throughout all operations.

Tommy Hilfiger, Myrtle Beach, SC 2005-2010

Floor Supervisor

• Provided direct support to Store Manager while overseeing daily operations within a fast-paced, retail environment.
• Delivered high quality customer service, maintained aesthetic appeal and closely monitored employee performance.

Buca di Beppi, Pineville, NC 2003-2005

Server

• Provided excellent customer service throughout daily operations, key to promoting satisfaction and customer retention.
• Leveraged food and liquor expertise to resolve inquiries and make individualized recommendations.
• Strategically upsold menu items, key to driving company revenue.

High School Diploma, Providence High School, Charlotte, NC