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Objective
Accomplished leader seeking the Senior Credit Manager role at Vanderbilt Mortgage and Finance.
Summary of Qualifications
Proven track record of consistently exceeding performance objectives and leading and training teams.
Increased regional market share for Vanderbilt Mortgage and Finance by 78% in 2016.
Improved call quality for Vanderbilt Mortgage and Finance from more than 97% in 2015 to 100% in 2016.
Consistently promoted to positions of greater responsibility at multiple organizations for results-achieved.
Master of Business Administration (MBA), King University Bristol, TN; earned 2015.
Areas of Expertise
New Business Development Team Management Staff Training
Sales/Closing Customer Service Problem Solving
Professional Experience
Vanderbilt Mortgage and Finance, Inc. Maryville, TN 2005-Present
Credit
Manager
Loan Specialist
Lead and train a team of four loan specialists to maximize their individual potential and excel.
Market and promote company products and services to CMH home centers and applicants.
Build communications with consumers seeking to secure a mortgage loan as well as home centers.
Analyze and approve loan applications based on credit worthiness.
Educate consumers about the credit terms for their mortgage loan.
Serve on several different internal committees, including the Express Team.
Achievements:
Increased market share for the region by 78% in 2016, which ranked No. 1 in the organization.
Improved call quality from more than 97% in 2015 to 100% in 2016.
Saturn Spring Hill, TN 2002-2005
Customer
Area Manager, Northeast Region
Customer Service Representative
Led a team of six customer service representatives in a call center environment.
Displayed poise and professionalism to resolve problems customers were experiencing with their vehicles.
Thanked customers for their business and provided extended warranties and other items of goodwill.
Education and Training
Master of Business Administration (MBA), King University Bristol, TN; earned 2015
Bachelor of Business Administration (BBA), King University Bristol, TN; graduated Summa Cum Laude, 2013
Associate of Science (AS), Pellissippi State Community College Knoxville, TN; earned 2011
Community Involvement
Treasurer, St. Paul Episcopal Seymour, TN
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