• Visionary Leader who boasts a record of profit-generating results, and who makes decisions to reflect positively on program operations in alignment with key vision, value, and goals to attain a significant competitive advantage.
• Ambitious Self-Starter who rises above challenges to save costs, streamline processes, improve efficiencies, and drive winning outcomes while thriving on complexity as a high-performing leader achieving quantifiable success.
• Excellent Communicator who builds and sustains synergistic relationships with executive decision-makers, senior-level management, business / operational teams, customers, and the community; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity.

Director of Operations (Contract)

  Capitalized on the opportunity to lead forward-thinking organizational start-up, including establishing a strategic direction for the comxxxxxxny; advising dexxxxxxrtments (e.g. sales, marketing, IT); and driving operations growth by recruiting, training, mentoring, and managing a top-performing team to achieve high retention rates.

  Conceptualized and developed methods to improve business performance.

  Personally collaborated with owners on cost-cutting and process improvement initiatives.

  Delivered time-sensitive analyses to customers and business metrics for MCOs, IXXXXXX groups, and HCS.

  Remodeled processes and workflows integrating organizational programs into health plans, acute health systems, and post-acute centers, including ultimately reducing rates and increasing the ROI of all xxxxxxrties.

Regional Director ￨ Executive Director

  Strategically steered development, implementation, coordination, and management of system-wide quality improvements and clinical integration initiatives to maximize resources, including driving shifts in business by introducing improvements to capture growth in team performance, service deliverables, and inventory control.

  Coordinated efforts with executive leadership to determine vision and strategy for xxxxxxrtnership, including post-acute care for pending Accountable Care Organization designation, as well as ensuring comprehensively developed organizational and administrative policies and program objectives to meet goals.

  Spearheaded resource management, projects, audits, and new clinical start-ups, including providing targeted clinical and operational education, outcome measures, and quality improvement initiatives.

  Successfully addressed quality of care issues on behalf of multiple facilities.

  Continually ensured that contractual obligations were being fulfilled and resources allocated.

  Reduced costs by $1.2 million annually by spearheading cutting-edge and cost-effective projects.

Yyyyyy x. yyyyyy ￨ Xxxxxxge Two ￨ (xxx-xxx-xxxx

Regional Director of Operations ￨ Regional Operations Manager

  Utilized broad scope of industry knowledge toward leading results-focused healthcare delivery systems at numerous post-acute facilities, including collaborating with site managers, medical directors, and commissioners.

  Delivered resourceful guidance and management of budget requirements for contract services for all assigned sites, and effectively monitored site compliance focusing on wide-ranging CMS administrative and clinical polices.

  Directed two regional managers and 10 district managers across a nine-state area in alignment with objectives.

  Cost-effectively managed full profit / loss with a $15-million annual budget.

  Recognized as an award-winning executive overseeing operations across nine states.

  Reduced labor and transportation expenses $500,000 for optimal customer service and efficiency.

  Increased annual revenue $2.6 million by managing internal / external production schedules and launches.

  Spearheaded the seamless opening of new facilities, including coordinating and managing production and handling all planning and supply chain management modules with annual project revenues of $3.6+ million.

Respiratory Care Practitioner

  Consistently met operational standards by contributing valuable information to strategic plans and reviews.

  Expertly implemented comprehensive production, productivity, quality, and core customer service standards.

  Proactively resolved challenges and identified system improvements.

Assistant Mechanical Engineer ￨ Petty Officer 2^nd Class

  Played a vital role in leading engineering dexxxxxxrtment operations, including maintaining multiple engineering propulsion and support systems such as forked con-rod Xxxxxxxman Valenta Diesel Engines, Caterpillar 3304B Ship Service Diesel Generators, Vosper Fin Stabilizer and Steering Systems, and Reverse Osmosis Water System.

  Recognized with prestigious U.S. Coast Guard Achievement Medal.

  Honored with U.S. Coast Guard Meritorious Team Commendation Ribbon.

  Served as an on-scene leader for general emergency, firefighting, and flooding.

  Achieved U.S. Coast Guard Special Operations Service Ribbon with Bronze Star.

Six Sigma Green Belt Brightwood College

Specialist in Business Intelligence Healthcare Financial Management Association

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) ￨ Internet Applications

Member, Healthcare Financial Management Association Metro Philadelphia Chapter (Since 2015)

LinkedIn: https://www.linkedin.com/in/john-flemming-024302120