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Store Management | Staff Supervision | Customer Relations | Property Maintenance

New Product Introduction | Training | Team Building | Vendor Relations | Inventory Control

Production Management | Profit Growth | Statistical & Profit Analysis | Payroll | MS Word

Focused, hardworking and reliable Manager with over 25 years of progressive leadership experience in the in quick service restaurant concept sector with McDonald s Corp. Adept at delivering results steadily, both individually and as a team member. Possess 17 years of background in assuming complete operational control over various locations of a globally-renowned, multi-million-dollar organization. Able to align personal goals with organizational objectives in order to achieve greatness. Recognized annually as one of the top 10% of General Managers with the company nationwide. Skilled in promoting a positive company image rooted in professionalism, loyalty and commitment. Strong in performing seamlessly in a full-service environment. Seeking a challenge in next career role as a General Manager in an innovative restaurant industry setting that will allow for multi-unit supervision.

  Guide, inspire and supervise a multi-million-dollar location with a team of over 70

  Ensure customers had access to their favorite products, while delivering quality service and ensuring cleanliness store-wide in a manner that fuels growth and customer satisfaction

  Guide a team of Department Managers in helping the General Manager adhere to McDonald s core standards of quality, customer service and cleanliness across operations

  Hire, train and oversee a management team, including recruiting prospective candidates for hire from internal and external groups

  Set, adjust and evaluate inventory levels; replenish stock as items ran low

  Introduce new products in partnership with Department Managers and other colleagues; train the team as a whole on the specifics of each item

  Guarantee optimal store property maintenance including lot and building cleanliness, as well as equipment maintenance for minor items

  Execute proper professional maintenance for larger items as needed

  Supported and guided the General Manager in leading full-scale restaurant operations

  Scheduled staff, often balancing personnel workloads so their respective levels of performance remained conducive to customer satisfaction and profit generation

  Interviewed crew for shifts throughout the day

  Controlled inventories and prepare related report for review by the General Manager

  Coached newly-promoted and veteran Managers as a key player in the McDonald s Manager Development Program

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Continued

  Developed and implemented comprehensive restaurants plan during individual shifts to ensure full customer satisfaction

  Devised operational plans to confirm that employees were situated to achieve maximum production levels

  Established and enforced hourly sales targets; coached crew to achieve or surpass targets

  Reconcile cash at the open or close of each shift

  Worked tirelessly to control and implement cleanliness during assigned shift to make certain that levels were up to par with corporate standards

Courses, Business Administration

Otterbein University

Honoree, Outstanding General Manager (Top 10% of GMs)

McDonalds Corp., 2004-2006, 2009-2015

Honoree, Ray Kroc Award (Top 1% of GMs)

McDonalds Corp., 2012