Finance ~ IT/Informatics ~ Business Operations ~ Management

  Recent Bachelor of Arts-Organizational Leadership graduate with minor in Business Informatics; key coursework in areas ranging from Leadership, Budgets, Organizational Human Relations, and Workflow Design and Management through Business Programming and Media Web Coding

  Solid managerial/leadership background in diverse customer-focused, service-oriented industries, with track record of success; key player in leveraging branch as Branch of the Year-2016

  Valuable experience in broad areas of business operations spanning financial, information systems, business development, revenue production, and customer service through employee training, scheduling/workflow planning and performance management

  Highly skilled in compiling, producing and analyzing complex financial data

  Proficient in Excel, SQL and Access programming along with MS Office Suite (Word, Excel, PowerPoint, Access) and EPIC electronic healthcare/patient records system

Bachelor of Arts-Organizational Leadership w/minor in Business Informatics; 2016

Northern Kentucky University-Highland Heights

Cumulative GPA: 3.21 / 4.0 Scale

Universal Banker/Backup Manager, U.S. Bank-Taylor Mill, KY 2016-Present

  Relied upon as Backup Manager to steer branch operations spanning staff management, customer service, policy/procedure and regulatory compliance, and administrative functions

  Effectively coach and motivate staff to achieve individual and branch sales and service goals

  Expertly consult with customers to define financial needs and deliver optimal solutions across lending and banking services; persuasively close consumer and real estate/mortgage loans

  Proficiently compile and prepare financial and credit information for streamlined processing of mortgage, installment and discount loan transactions; includes producing detailed loan worksheets for submission to loan processing to support closing documents

  Actively assist customers throughout loan and account application process as well as address and resolve any questions/issues related to accounts, loans and statements

  Successfully build and maintain productive relationships instrumental to ensuring satisfaction, building loyalty, generating new business, and expanding existing customer revenue channels

  Apply sound judgment toward reviewing and approving overdrafts and checks

Kitchen Manager in Training, Chipotle-Highland Heights, KY 2015-2016

Crew Member, Chipotle-Highland Heights, KY 2010-2012

  Based on earlier performance as a valued Crew Member, rehired after hiatus working in healthcare field prior to changing college major and rapidly promoted to management role

  Effectively trained new hires on policies/procedures and facilitated ongoing workshops to ensure optimal team performance

  Strategically planned daily crew activities to maximize use of resources and control labor costs while ensuring quality food production and customer servicing

  Entrusted with securely and accurately managing sales/cash transactions and daily cash accounts

Prior background as Nursing Assistant-St. Elizabeth Hospital-Ft. Thomas, KY; 2012-2015

Intake Coordinator and Volunteer, CARE Mission; 5 years

Date

Hiring Agent Name

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Company Name

Address

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Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I recently earned a Bachelor of Arts in Organizational Leadership with a minor in Business Informatics. Unlike many new graduates, I offer solid experience in managing and supporting broad-scope areas of business operations across diverse industries, most recently in the financial services sector. This experience has ranged from financial data development, analysis and production along with information management through business development, customer service, staff training and supervision, workflow planning/coordination, and time and resource management. Of note, I am also technology savvy.

I believe my success in earning a degree concurrent with ongoing employment illustrates my drive to achieve goals, an ability to effectively plan, coordinate and balance priorities and a strong work ethic. I am confident that I can deliver immediate and long-range results as a member of your team, and look forward to interviewing with you in the near future.

Sincerely,

Jacob Herrle