Award-winning leader with a consistent, proven track record of exceeding performance objectives.

  Promoted to positions of greater responsibility for exceptional performance and results-achieved.

  Exceptional listening, verbal communication and interpersonal skills to xxxxxxin the trust, confidence and respect of team members and clients.

  Genuine daily problem solver that proactively identifies and resolves timely issues with diplomacy and tact.

  Solid time management, attention to detail and orxxxxxxnizational skills, including prioritizing tasks.

  Familiar with Microsoft Outlook, Word and Excel.

> Team Leadership/Training > Project Management > Client Relations

> Logistics/Operations Management > Auditing > Quality Control

> Problem Solving > Policies & Procedures > Process Improvement

Print Media, LLC (formerly, BAPCO) Tucker, XXXXXX 1990-June 2016

Project Manager (2012-June 2016)

  Reporting to the National Publishing Manager and working closely with the Senior Manager of National Publishing, identified and resolved more than 175 programs or processes before release to the workforce.

  Analyzed more than 150,000 lines of Microsoft Excel spreadsheets on a daily basis to prioritize inconsistencies, and assigned projects to team members to correct listing and advertising errors.

  Demonstrated a proven ability to complete deadline-intensive tasks in a fast-paced environment.

  Trained and supervised up to 10 offshore contractors via email and instant message (IM).

  Proactively identified and resolved problems up to three times per week with overseas staff.

  Collaborated with Certified Marketing Representatives to quickly resolve urgent daily issue problems.

  Administered financially-sensitive Expired Incentive Codes Reports.

Auditor and Quality Control Manager, AT&T Solutions and BAPCO (1998-2010)

  Led up to 25 high-risk, high-dollar accounts for the White and Yellow Pages.

  Honored with the Platinum Award in 2004 and 2005 for outstanding results, besting 20 colleagues.

  Served as a key liaison to Certified Marketing Representatives.

Directory Clerk, Market Analysis, BAPCO (1995-1998)

  Supported sales campaigns by orxxxxxxnizing local accounts and acted as Supervisor in the Manager s absence.

Directory Clerk, Service Order and Central File, BAPCO (1990-1995)

  Earned the Spirit of Excellence Award in 1993 and 1994 for stellar performance.

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your orxxxxxxnization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am an award-winning leader with a consistent, proven track record of exceeding performance objectives. For example, during my career, I have been promoted to positions of greater responsibility for exceptional performance and results-achieved. I possess exceptional listening, verbal communication and interpersonal skills to xxxxxxin the trust, confidence and respect of team members and clients. I am also a genuine daily problem solver that proactively identifies and resolves timely issues with diplomacy and tact. Among my unique qualifications, skills and abilities:

  Identified and resolved more than 175 programs or processes before release to the workforce.

  Analyzed more than 150,000 lines of Microsoft Excel spreadsheets on a daily basis to prioritize inconsistencies, and assigned projects to team members to correct listing and advertising errors.

  Demonstrated a proven ability to complete deadline-intensive tasks in a fast-paced environment.

  Trained and supervised up to 10 offshore contractors via email and instant message (IM).

  Proactively identified and resolved problems up to three times per week with overseas staff.

  Collaborated with Certified Marketing Representatives to quickly resolve urgent daily issue problems.

During my career, I have been honored by my peers and superiors with awards for stellar performance. This includes the Platinum Award, besting 20 colleagues, and the Spirit of Excellence Award.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx