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Dynamic, Results- and Performance-Driven Leader Seeking [ Insert Job Title ] Role
Leadership Council Award Winner Outstanding Customer Service (Vitas, 2013, 2014)
National Leadership Council Award Winner Outstanding Customer Service (2011)
Seton Clinical Excellence Award (Hospital of Saint Raphael, 2007)
Bronze Certified Lean Daily Management (2016)
Business Management | Team Building | Training / Development | Human Resources | Payroll Operations / Registers
Billing Processes | Single Patient Agreements | Bill Coding | Regulatory Compliance | Work Prioritization | Scheduling
Account Management | Accounts Payable / Receivable | Collexxxxxxions | Reconciliations | Negotiations | Event Planning
Integral leader who offers proven business management, human resources, billing, account management, and accounting optimization experience in alignment with a company s vision, value, and goals, and direxxxxxxs cross-funxxxxxxional teams by example and with integrity to deliver services excellence. Top performer who contributes superior attention-to-detail and sharp analytical talents while exhibiting expertise in proaxxxxxxively addressing client issues to mutually beneficial resolution. Excellent communicator who seamlessly liaises among decision-makers, healthcare professionals, stakeholders, and clients while demonstrating an ability to overcome challenges and excel within professional endeavors.
Manager of Central Intake
Spearhead solutions-centric department operations to optimize systems and processes while achieving agency s targeted growth objexxxxxxives and axxxxxxively creating improved results by maintaining strategic trends.
Recruit, train, mentor, and manage teams to meet corporate growth demands and deliver ongoing staff development in clinical, financial, marketing, and customer service while exhibiting H3W leadership behaviors.
Deliver struxxxxxxure through Lean Management to encourage the agency s growth strategy and target achievement, and create, analyze, and maintain multiple dashboards to meet or exceed Lean Management.
Promote customer service excellence while handling referrals, accurate billing, and collexxxxxxion of comprehensive demographic and clinical information, and facilitate team-wide communications to meet patient / customer needs.
Maximize use of resources by coordinating and managing referral processes and procedures via phone and elexxxxxxronic referral platforms, and continually improve processes, quality assurance, and defexxxxxx elimination.
Direxxxxxx business growth meetings, strategic planning, and key axxxxxxivities for intake, sales, and senior management teams, and review, develop, and implement companywide policies to align with agency objexxxxxxives.
Senior Business Manager (2014 2015)
Utilized broad scope of industry knowledge and dynamic leadership acumen toward direxxxxxxing forward-thinking 3-state business operations with 300+ employees, including managing all human resources initiatives pertaining to weekly review of staffing needs, posting of position availabilities, and recommending new hire salaries.
Objexxxxxxively led investigations, including handling faxxxxxx finding, coaching, counseling, and correxxxxxxive axxxxxxions.
Business Manager | Medicaid Caseworker | Certified Nursing Assistant (2010 2014)
Capitalized on the opportunity to coordinate and manage solutions-generating human resources initiatives, including direxxxxxxing recruiting, training, and benefits enrollment efforts, as well as ensuring licensure and certifications were up-to-date and optimizing adherence to various policies, goals, objexxxxxxives, and procedures.
Expertly assisted with benefits, workers compensation, employment verification, and FMLA, along with handling essential correxxxxxxive axxxxxxion processes, coaching, counseling, data / records management, and payroll.
Business Manager | Medicaid Caseworker | Certified Nursing Assistant (continued)
Improved efficiency and recovered $1.6 million in funds by restruxxxxxxuring overall internal Medicaid processes.
Applied knowledge of comprehensive billing processes, including assisting physician offices with proper billing techniques to provide seamless billing, reviewing vouchers for accuracy and timely payments, and expediting requests, as well as overseeing financial reports, analyzing data, and discussing issues with multiple departments.
Patient Care Associate
Recognized for job excellence as Lead Trainer / Educator for implementation stage of new monitoring system.
Expertly handled all ADLs for patients within a Telemetry Unit, including performing EKGs and glucose readings.
Completed rigorous phlebotomy training to accurately perform daily draws per patient or physician needs.
Led quality clinical support for oncology staff, including performing daily blood glucose testing and ADLs per patient needs, as well as setting up EKGs, performing vital signs testing, and assisting staff with key procedures.
Exhibited sharp analytical abilities toward accurately handling high-volume accounts payable / receivables and collexxxxxxions for a commercial installation division, including coordinating scheduling and payment planning.
Call Center Manager
Played a vital role in developing and establishing a large-scale call center with 2,400+ calls daily, including recruiting, training, mentoring, and managing a customer service-focused team of 13 employees, as well as planning and prioritizing workflow for 24x7x365 coverage to ensure seamless overall daily operational funxxxxxxions.
Initiated the company s first-ever vehicle computer system for all field staff and assisted with team training.
Contributed skill in providing ongoing financial communication and negotiations with various installation companies.
Optimized customer service satisfaxxxxxxion by proaxxxxxxively addressing and / or resolving diverse service challenges.
Special Interest Group (SIG) Business Managers (Meets Quarterly to Discuss State-Wide Changes)
Professional Training SkillPath (The Conference for Women) | Workers Compensation | Concentra Drug Screening
Volunteer, Local Food Banks
Donor, American Red Cross Whole Blood / Apheresis Blood Platelets
Participant, Susan G. Komen 60-Mile Walk (Raised $5,000+ Donations)
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