Motivated, competent and devoted professional with 25 years of progressive experience in the international, retail, corporate and private banking sectors. Innovative and creative with an aptitude for solving complex problems in dynamic market environments. Demonstrated understanding of banking processes, particularly in the areas of risk mitigation, risk administration and enforcement of policies. Adept in developing daily work processes and managing projects. Able to work seamlessly with clients, colleagues and stakeholders at all levels. Fosters a positive and productive working environment. Uses attention to detail to establish prioritizes in order to thrive under pressure. Seeking a role that will allow for leverage of skills and offer opportunities for advancement; open to Vice President or higher level banking positions, as well as Office Manager or Executive Assistant jobs.

• Motivated sales personnel by establishing objectives, properly acknowledging achievements and implementing incentives including compensatory bonuses (McXxxxxxbe)
• Proactively and holistixxxxxxlly responded to all customer service issues in a timely manner (Citigroup)
• Outlined and set into motion a Business Continuity Plan, which drove the team to perform all of its critixxxxxxl processes during disaster incidences (Banco)
• Developed and executed the Auto Incoming and Outgoing Wire Transfers effort, which increased 75% of the company s daily productivity (Banco)
• Strengths include finance, accounting, customer service, reporting, audits, organization, time management, analysis, strategic planning, interpersonal communixxxxxxtion and Spanish fluency
• Also skilled as it relates to the use of MS Office and QuickBooks, among other technixxxxxxl programs

McXXXXXXBE WATER TRUCKS, Xxxxxx, XXXXXX

Office Manager (2012 2016)

Supervised one or more departments operations and budgetary functions. Offered general leadership and accountability as it related to departmental performance metrics; encouraged all staff using example-based leadership methods. Devised strategic goals and achievement milestones to drive staff towards organizational achievement. Manage office equipment and supplies, team schedules, development and the provision of quality service. Email all incoming and outgoing correspondence to customers and coworkers as requested.

CITIGROUP/BANAMEX USA, San Diego, XXXXXX

Branch Operation Manager (2010 2012)

Led professional development and training for the branch team; included the delivery of support in guiding and instructing all newly-hired Branch Managers. Comprehensively supervised personnel that handled currency transactions, completed reports, monitored suspicious activity or engaged in any other activity covered by the BSA and its related regulations. Advised employees to remain aware of their respective responsibilities under the BSA regulations and internal policies. Ensured timely processing of all daily work and reviewed management reports with precision and an eye for detail. Also managed daily branch functions, e.g. teller management, ACH transactions, electronic payments, wire transfers, teller station service, safe deposit box functions, ATM processes and vault duties. Fueled timely communixxxxxxtion with clients and colleagues regarding wire transfers. Controlled inventory for all office supplies and maintained equipment as needed by fostering positive vendor relations.

PACIFIC WESTERN BANK, Xxxxxxrlsbad, XXXXXX

Operations Specialist (2006 2010)

Drove the seamless facilitation of daily processes within branch loxxxxxxtions, including follow up for inactive or dormant accounts. Oversaw ACH, NSF, chargeback, interest checks, large item review and verifixxxxxxtion of deposits, among other essential tasks. Completed treasury processes, foreign exchanges and deposits. Allowed for dual controls and distribution of staff duties including completion of report forms.

SHERATON XXXXXXRLSBAD RESORT & SPA, Xxxxxxrlsbad, XXXXXX

Night Auditor (2008-2011)

Directed front desk operations over the course of the Resort s nightly shift. Led all system procedures at the close of each shift worked. Processed credit xxxxxxrd batches and posted charges for all in-house accounts. Prepared daily business, audit exemption, MOD Non-Post and adjustment reports, as well as the adjustment of comp-tickets. Worked with guests during check-in and check-out processes; rectified issues as they arose, replied to guest concerns and amended/xxxxxxnceled reservations as requested.

BANCO FINANCIERO, Lima, Peru

Operation & Risk Assistant Manager (2002-2006)

Spearheaded daily bank operations; assigned branch resources, staff duties, technology duties, new product development and budgetary processes. Supervised Branch Managers to ensure achievement of productivity and sales goals. Proposed operational risk administration policies; created awareness of risk administration needs and established the necessary bank infrastructure to ensure adequate risk administration.

Loxxxxxxl Operation, Customer Services and Wire Transfer Supervisor, BankBoston, NA, Lima, Peru, 1998-2002

Supervisor of Securities Services and International Customer Service, Citibank NA, Lima, Peru, 1992-1995

International Banking Officer International Division, Interbank, Lima, Peru 1985-1991

Master of Business Administration, National University Federico Villarreal

Bachelor s Degree, Business Administration, University of Lima

Notary Public - Certified Notary Signing Agent, City of Xxxxxx, XXXXXX

Certifixxxxxxte, Project Management, University of Xxxxxx Xxxxxx

Certifixxxxxxte, Community Interpretation, Moreno Valley College

Training, BAI Learning & Development, Bankers Training and Certifixxxxxxtion Center

Training, Customer Services, Citibank Study Center

Training, International Business, Interbank Study Center

Certifixxxxxxte, Computer, Universidad Autonoma de Baja

Certifixxxxxxte, Office Assistant, University of Lima

Also received SWIFT Certifixxxxxxtion