- 315 Watson Ave.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Production/Business Development Manager

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 9 years providing high-performance technical operations support, industrial/commercial facilities maintenance, project management support, customer service, and business administration and development support in the insurance, retail, and engineering solutions businesses.

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Business Administration

    Strategic, Tactical & Operations Planning & Execution

    Technical Operations Management

    Business Development Support

    Customer Service Management

    Relationship Management (Clients, , Suppliers, & the Public)

    Technical Service Support Administration

    Process/Workflow Improvement

    Productivity Improvement

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

Technical

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Acrobat, Lotus Notes

Professional Experience

    Responsible for repairing and maintaining mechanical equipment that included preventive and corrective maintenance, serviceability monitoring and tests, performance adjustments, and project management support to ensure timely and cost-effective completion of client orders involving complex mechanical systems.

    Organize, plan, and prioritize several assigned tasks, ensuring compliance with specific goals, work standards and client expectations to ensure a satisfying customer experience around company services.

    Control machine performance and processes, making spot decisions to optimize machine performance, while analyzing information and evaluating results to determine the best option in resolving issues and operating problems.

    Maintain open channels of communications with supervisors, colleagues, and subordinates, ensuring all stakeholders receive the proper information on time and accurately.

    Maintain machine parts and consumables, correcting or replacing defective parts, and applying chemicals to moving parts to ensure seamless efficient machine operations.

    Conduct in-process and finish goods QA inspections, comparing them to templates, measuring their dimensions, or testing them in working machinery.

    Generate reports on non-compliance incidents, and accomplish forms to record production results.

    Installed, maintained production machinery, equipment, and new or replacement parts and instruments to ensure seamless productivity and efficiency in daily operations.

    Conducted QA tests on equipment, components, and parts to ensure proper functioning, transferring tools, parts, equipment, and supplies to and from work stations as needed in response to onsite production requirements.

    Position vehicles, equipment, physical structures, and materials for assembly or installation,

    Monitor/observe performance of production assembly lines to perform adjustments to achieve high performance-cost ratios while ensuring compliance with safety operating procedures and standards.

    Assist mechanics and extractive or construction trade craft worker, mentoring new hires and junior mechanics in observing shop floor operating standards, safety rules, and performance metrics.

    Promoted insurance products to individuals and corporate prospects for group insurance, conducting calls, personal meetings, and assessing insurability of prospective clients, networking with current clients for leads, and contacting underwriters in processing applications and customizing policies to manage risks and obtain binder coverage.

    Implemented efficient payment methods and processed premium payments as per insurance coverage.

    Interacted with policy holders to further explain premium payment terms, program details, and resolve issues with clients to ensure continued business relationships.

    Oversaw insurance claims processing, conferring with clients to obtain and provide information to settle claims.

- 315 Watson Ave.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Operated machining equipment such as mill, lathe, drill, automatics, hone and lap, numerical control equipment efficiently and safety, while ensuring compliance with quality standards with a strong sense of accountability.

    Interpreted blueprints accurately, adhering to order specifications, layouts and dimensions on drawings and conducting precise calculations using computers to perform and complete assigned tasks with expected outcomes.

    Utilized micrometers, Vernier calipers, hand tools, and weighing materials using calibrated scales and balances to complete high precision tasks with close tolerances.

    Transported heavy loads using overhead crane, and prepared tooling for machine changeovers.

    Monitored, diagnosed, and repaired machines to maintain high equipment serviceability and overall productivity.

    Provided picking & packing services on regular and seasonal demands.

    Attached tags in labeling packages and containers on both individual and bulk products.

    Measured, weighed, and count products and materials before and after shipments.

    Conducted QA inspections on containers, materials, and products to ensure that packing specifications were met.

    Identified and removed defective products or materials before reaching distribution points.

    Recorded product, packaging, and order information on specified forms and records.

    Served as Team Leader, meeting and leasing with clients to discuss and identify their advertising requirements.

    Collaborated with clients and agency colleagues to design and develop advertising campaigns that meet client marketing objectives, product briefs, and advertising budgets for both traditional and online marketing communications.

    Worked with the account manager, as well as with creative and research staff in media placements while assisting in the formulation of marketing strategies and plans, providing advertising analytics, and writing client reports on advertising dollar outcomes.

    Negotiated with clients and 3^rd party creative agencies on advertising solutions, budgets, and details of campaign.

    Presented creative work as proposals to clients for approval and final production on the approved media (print, online, TV commercials, billboards, etc.).

    Assisted the sales team and creative agency staff in conducting sales pitches win prospective clients.

    Provided front desk/customer service for a Deli restaurant in compliance with food safety and sanitation regulations as well as service quality standards that ensure repeat customer patronage.

Education

BERKELEY COLLEGE Ÿ Woodbridge, XXXXXX (2014)

B.S. in Business Administration.