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Career Summary

Dedicated and capable leader with years of diverse customer service experience. Excels as both a team member and independent contributor to achieve or surpass organizational goals. Demonstrated drive to inspire others to surpass set expectations. Personable with a focused demeanor and strong work ethic. Currently aiming to change careers and secure a challenging new Paralegal, Legal Assistant, Law Filing Clerk or Legal Secretary role that will allow for use of talents and offer the opportunity to contribute positively to a growing firm.


Core Competencies

Client Services | Communication | Relationship Building | Time Management | Strategic Planning | Problem Solving/Troubleshooting

Leadership | Supervisory Skills | Decision Making | Team Building & Motivation | Organization | Managerial Acumen | Retention

Operations | Paralegal Studies | Budgeting & Cost Control | Windows OS | Microsoft Office | Legal Software | Spanish Fluency


Professional Experience

LOANSTAR TITLE LOANS ~ Area Manager, 2009-2015

         Drove operational and financial performance of an assigned territory comprised of 17 locations and over 50 personnel

         Supervised daily functions including finalizing decisions that aligned with strategic direction and the VP of Operations vision

         Achieved regional goals and devised related business strategies; also set forth regional plans of action to bolster sales, revenue and profit, as well as reduce bad debt levels and unnecessary costs

         Noted the potential for revenue opportunities and reported on each newly-formed organizational plan to the VP for review

         Directed all field operations strategies consistently across designated territory to monitor financial objectives

         Evaluated operations and fiscal reporting by collecting, assessing and summarizing data and trends to initiate corrective actions

         Recognized and solved sales, service, productivity, compliance and business development concerns and introduced related procedural modifications

         Deployed special projects, products and initiatives in partnership with Store Managers and Customer Service Representatives

         Founded standards and provided direction to Store Managers over the course of initiatives

         Assembled performance reports for the VP on an ongoing basis to suggest changes and incentives to enhance performance

         Spearheaded compliance audits by state and federal governing bodies, along with internal audits completed by company s internal compliance department

         Approved staff schedules and requests for paid time off and vacation time, as well as all time adjustments

         Clearly conveyed job expectations, policies and procedures to each staff member; appraised the performance of each employee in an effort to help determine compensation structures

         Played a pivotal role in recruiting, selecting, training, coaching and disciplining staff; also cultivated talent and developed strong team members using innovative coaching, mentoring and advisement best practices

         Skillfully expanded the market into Puerto Rico in 2010 and again in Panama in 2014; included managing the training and development of five employees who now serve as Area Managers across different geographical regions

         Accompanied corporate legal counsel to various cities to represent company; attended city hall meetings with counsel to discuss city ordinance changes and zoning regulations in areas where conflict was present as the company tried to open a new office


Manager, 2008-2009

         Trained all new company employees upon initial hire

         Maintained ongoing direct contact with the Area Manager to ensure timely communication of all pertinent information

         Processed loan applications and payments; called past due clients and general office practices to correspond accordingly

         Ensured constant delivery of high-caliber customer service at all times


Began work as a Customer Service Representative with Loanstar in 2008


Associate of Applied Science, Paralegal Studies, Collin County Community College (ongoing)

Completed Courses, Dallas Community College


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