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Career Summary
Dedicated and capable leader with years of diverse customer service experience. Excels as both a team member and independent contributor to achieve or surpass organizational goals. Demonstrated drive to inspire others to surpass set expectations. Personable with a focused demeanor and strong work ethic. Currently aiming to change careers and secure a challenging new Paralegal, Legal Assistant, Law Filing Clerk or Legal Secretary role that will allow for use of talents and offer the opportunity to contribute positively to a growing firm.
Core Competencies
Client Services | Communication | Relationship Building | Time Management | Strategic Planning | Problem Solving/Troubleshooting
Leadership | Supervisory Skills | Decision Making | Team Building & Motivation | Organization | Managerial Acumen | Retention
Operations | Paralegal Studies | Budgeting & Cost Control | Windows OS | Microsoft Office | Legal Software | Spanish Fluency
Professional Experience
LOANSTAR TITLE LOANS ~ Area Manager, 2009-2015
Drove operational and financial performance of an assigned territory comprised of 17 locations and over 50 personnel
Supervised daily functions including finalizing decisions that aligned with strategic direction and the VP of Operations vision
Achieved regional goals and devised related business strategies; also set forth regional plans of action to bolster sales, revenue and profit, as well as reduce bad debt levels and unnecessary costs
Noted the potential for revenue opportunities and reported on each newly-formed organizational plan to the VP for review
Directed all field operations strategies consistently across designated territory to monitor financial objectives
Evaluated operations and fiscal reporting by collecting, assessing and summarizing data and trends to initiate corrective actions
Recognized and solved sales, service, productivity, compliance and business development concerns and introduced related procedural modifications
Deployed special projects, products and initiatives in partnership with Store Managers and Customer Service Representatives
Founded standards and provided direction to Store Managers over the course of initiatives
Assembled performance reports for the VP on an ongoing basis to suggest changes and incentives to enhance performance
Spearheaded compliance audits by state and federal governing bodies, along with internal audits completed by company s internal compliance department
Approved staff schedules and requests for paid time off and vacation time, as well as all time adjustments
Clearly conveyed job expectations, policies and procedures to each staff member; appraised the performance of each employee in an effort to help determine compensation structures
Played a pivotal role in recruiting, selecting, training, coaching and disciplining staff; also cultivated talent and developed strong team members using innovative coaching, mentoring and advisement best practices
Skillfully expanded the market into Puerto Rico in 2010 and again in Panama in 2014; included managing the training and development of five employees who now serve as Area Managers across different geographical regions
Accompanied corporate legal counsel to various cities to represent company; attended city hall meetings with counsel to discuss city ordinance changes and zoning regulations in areas where conflict was present as the company tried to open a new office
Manager, 2008-2009
Trained all new company employees upon initial hire
Maintained ongoing direct contact with the Area Manager to ensure timely communication of all pertinent information
Processed loan applications and payments; called past due clients and general office practices to correspond accordingly
Ensured constant delivery of high-caliber customer service at all times
Began work as a Customer Service Representative with Loanstar in 2008
Education
Associate of Applied Science, Paralegal Studies, Collin County Community College (ongoing)
Completed Courses, Dallas Community College
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