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Yyyyyy x. yyyyyy

Country of Citizenship: United States

SSN: xxx-xx-xxxx


Position Title: Office Support Specialist II

Posting#: J56008

Agency: Massachusetts Department of Transportation


Core Competencies


Administrative Support, Office/Administrative Operations, Clerical, Business Administration, Scheduling, Calendaring, Event Management, Technologies, Data Entry, Database Maintenance, Information Systems/Records/Files, Spreadsheet Production, Communications, Presentations, Negotiations, Liaising, Customer/Client Services, Public Relations, Phone Management, Program Coordination, Project Management, Recruitment/Hiring, Training and Development, Team Building/Leadership, Resource Management, Workflow Planning/Coordination, Vendor Relations, Operational/Employee Manuals, Policies and Procedures, Standards Compliance, Accounting, Billing, Payment Processing, Reconciliations, Bookkeeping/Recordkeeping, Research, Problem Solving, Collaborative Teamwork


Professional Experience



Boston Mutual Life Insurance Company

Canton, MA

Hours per Week: 40

Salary: $32K per annum

Supervisor:  Anji Maskell; Phone: 800-669-2668; May Contact

Account Representative

Progressed from temporary position based on dynamic job performance to full-time, permanent position with Billing/Accounting Department. Proficiently collaborated in daily accounting functions ranging from sorting bills to appropriate billing representatives to applying payments and maintaining records. Effectively coordinated with cross-functional departments in maintaining quality records as well as promptly troubleshooting and resolving complex issues with records, payments and billing.

In initial temporary role, applied strong research and problem solving skills toward investigating and resolving returned mail address issues.



Westgate Pub and Grill Entertainment Complex

Brockton, MA     

Hours per Week: 40

Salary: $7.50 per hour + tips

Supervisor: Marcia/Jason/Harry Jr. Minassian; Phone: 508-583-1297; May Contact

Day Bartender
Contributed strong leadership and communication skills toward training new staff and ensuring delivery of quality customer service both on dining floor and during catered events. Expertly addressed escalated customer issues and provided optimal solutions to ensure high satisfaction levels. Consistently provided superior service and built productive relationships with new and returning customers, playing key role in promoting loyalty, generating business and driving revenue growth.


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Del Debbios Northern Italian Ristorante

Lisle, IL                     

Hours per Week: 40

Salary: $4.50 per hour + tips

Supervisor: N/A business closed

Head Server/Staff Scheduler             

Strategically scheduled staff to maximize use of resources, optimize productivity and control labor costs while providing world-class service. Drove target market development, competitive leveraging and sales production by successfully designing website as well as creating coupons and flyers promoting business.


The Enterprise

Brockton, MA

Hours per Week: N/A

Salary: N/A

Supervisor: N/A

Correspondent/Freelance Writer

Applied sharp communication, research and writing skills towards producing quality articles for publication; included article featured on front page.



Norbar Fabrics

Boca Raton, FL

Hours per Week: 40

Salary: $10 per hour

Supervisor: Frank Tucci; Phone: 561-997-0800; May Contact

Client Service Representative

Proficiently managed data entry, payment coordination, transactions, and problem solving for interior design clientele throughout US and Canada. Took the personal initiative to spearhead diverse administrative projects, including creating and maintaining ongoing chart of sales volume and employee evaluations..



Club Navigo

Daytona Beach, FL

Hours per Week: 40

Salary: N/A

Supervisor: N/A

Sales Representative

Actively consulted with clients to define needs and delivered customized presentations of in-house real estate. Persuasively steered transactions and influenced decision making processes to maximize sales closings.



Boston, MA

Hours per Week: 40

Salary: N/A

Supervisor: N/A

Event Leader and Mediator



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Served as Team Leader and Public Speaker for various corporate functions focused on team building scavenger hunts and activities along with special events and party celebrations. Effectively wrote and created hunts, games, ice breakers, and exercises/activities promoting team building and supporting social/celebratory events; included intensive research to customize to client needs. Strategically planned, coordinated and managed events throughout the US, working closely with vendors, venues, team leaders, and event staff to achieve goals.


Image Quest

Daytona Beach, FL

Hours per Week: 40

Salary: $31K per annum

Supervisor: N/A

Marketing Field Manager

Held accountability for broad-scope office and administrative functions, including producing materials, maintaining data, preparing reports, and managing records through MS Office tools including PowerPoint and Excel. Optimized performance across quality, consistency and communications between clientele, corporate and events staff by taking personal initiative to create and write comprehensive training manual subsequently adopted and currently enforced by over 12 nationwide markets. Boosted results by creating and implementing procedures and guidelines through varied mediums promoting consistency and quality assurance and contributing to building client trust and confidence in company.

Facilitated market penetration and sales growth by delivering nationwide staff trainings and employing innovative, integrated sales methods. Position included 90% independent travel throughout US for staff interviewing, hiring and training along with event coordination and client products promotion and sales. Maintained ongoing communications with corporate office and clientele.



Chamber Theatre

Boston, MA

Hours per Week: N/A

Salary: N/A

Supervisor: N/A

Theater Assistant (temporary)

Demonstrated talent for adapting skills and rapidly mastering new knowledge by excelling in a multi-task, cross-functional operations environment. Gained valuable practical experience working with departments including Reservations, Payment Coordination and Event Coordination.

1988-2002 (Work Study Program)

Fitchburg State University/Fitchburg State College-Cultural Affairs Department

Fitchburg, MA

Hours per Week: N/A

Salary: N/A

Supervisor: Mary Chapin-Durling; Phone: 978-665-3347; May Contact
Box Office Manager-Center Stage; 1998-2002

Director of Classic Film Series-Student Activities; 2001-2002

Capitalized on opportunity to build real-world skills in broad areas of operations as Box Office Manager. Steered daily operations ranging from staff training and supervision, data entry and VIP guest/donor interface through sales, advertising/promotion and event management. Additionally planned, coordinated and directed student classic film series.




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Fitchburg State University (fka Fitchburg State College)

Degree: BA, Interdisciplinary Studies-Humanities

Graduated: 2002

GPA: 3.25 (est.) Cum Laude

Credit Hours Earned: N/A


Massasoit Community College

Degree: AA, Liberal Arts

Graduated: 1996


Credit Hours Earned: N/A




Awarded Who's Who Among Colleges and Universities; 2002
Graduated Cum Laude; 2002
Leadership Award, 2001, 2002

Leadership Honors Program; Fitchburg State

Recipient, Massasoit Theatre Scholarship



Vice President, Student Government Association
Member, Event Programs Committee

Peer Tutor
Work Study Program, Cultural Performing Arts Center













Yyyyyy x. yyyyyy

Country of Citizenship: United States

SSN: xxx-xx-xxxx







Massachusetts Department of Transportation

Registry of Motor Vehicles-Merit Rating Board


City/State/Zip Code


RE: Posting# J56008


I am extremely interested in being considered for the Office Support Specialist II position currently available and am submitting my resume for review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, I offer you a broad range of experience in office administration and support ranging from scheduling, strategic planning and coordination of events, projects, programs, and operational activities, phone handling, and customer and public relations through data entry, information systems/records management, accounting, and general clerical functions. I am also highly experienced in creating and producing quality spreadsheets, reports, manuals, and diverse communication materials. Complementing this, I am a motivating, hands-on leader experienced in recruiting, training, developing, and directing high-performance teams and am equally effective in management, independent and collaborative roles. My academic background includes a BA in Interdisciplinary Studies-Humanities along with an AA in Liberal Arts.


Of note, I believe my diverse business background across multiple industries illustrates my talent for rapidly adapting my skills as well as mastering new knowledge to deliver immediate and long-range results as a member of your team. I am confident that I could be a valuable asset to your operations and look forward to interviewing with you in the near future.






Leila Oicles







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