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Yyyyyy x. yyyyyy
Country of Citizenship: United States
SSN: xxx-xx-xxxx
Position Title: Office Support Specialist II
Posting#: J56008
Agency: Massachusetts Department of Transportation
Core Competencies
Administrative Support, Office/Administrative Operations, Clerical, Business Administration, Scheduling, Calendaring, Event Management, Technologies, Data Entry, Database Maintenance, Information Systems/Records/Files, Spreadsheet Production, Communications, Presentations, Negotiations, Liaising, Customer/Client Services, Public Relations, Phone Management, Program Coordination, Project Management, Recruitment/Hiring, Training and Development, Team Building/Leadership, Resource Management, Workflow Planning/Coordination, Vendor Relations, Operational/Employee Manuals, Policies and Procedures, Standards Compliance, Accounting, Billing, Payment Processing, Reconciliations, Bookkeeping/Recordkeeping, Research, Problem Solving, Collaborative Teamwork
Professional Experience
2014-2016
Boston Mutual Life Insurance Company
Canton, MA
Hours per Week: 40
Salary: $32K per annum
Supervisor: Anji Maskell; Phone: 800-669-2668; May Contact
Account Representative
Progressed from temporary position based on dynamic job performance to full-time, permanent position with Billing/Accounting Department. Proficiently collaborated in daily accounting functions ranging from sorting bills to appropriate billing representatives to applying payments and maintaining records. Effectively coordinated with cross-functional departments in maintaining quality records as well as promptly troubleshooting and resolving complex issues with records, payments and billing.
In initial temporary role, applied strong research and problem solving skills toward investigating and resolving returned mail address issues.
2009-2014
Westgate Pub and Grill Entertainment Complex
Brockton, MA
Hours per Week: 40
Salary: $7.50 per hour + tips
Supervisor: Marcia/Jason/Harry Jr. Minassian; Phone: 508-583-1297; May Contact
Day
Bartender
Contributed
strong leadership and communication skills toward training new staff and
ensuring delivery of quality customer service both on dining floor and during
catered events. Expertly addressed escalated customer issues and provided
optimal solutions to ensure high satisfaction levels. Consistently provided
superior service and built productive relationships with new and returning customers,
playing key role in promoting loyalty, generating business and driving revenue
growth.
Leila Oicles Page 2 of 4
2007-2009
Del Debbios Northern Italian Ristorante
Lisle, IL
Hours per Week: 40
Salary: $4.50 per hour + tips
Supervisor: N/A business closed
Head Server/Staff Scheduler
Strategically
scheduled staff to maximize use of resources, optimize productivity and control
labor costs while providing world-class service. Drove target market
development, competitive leveraging and sales production by successfully
designing website as well as creating coupons and flyers promoting business.
2007
The Enterprise
Brockton, MA
Hours per Week: N/A
Salary: N/A
Supervisor: N/A
Correspondent/Freelance Writer
Applied sharp communication, research and writing skills towards producing quality articles for publication; included article featured on front page.
2006
Norbar Fabrics
Boca Raton, FL
Hours per Week: 40
Salary: $10 per hour
Supervisor: Frank Tucci; Phone: 561-997-0800; May Contact
Client Service Representative
Proficiently managed data entry, payment coordination, transactions, and problem solving for interior design clientele throughout US and Canada. Took the personal initiative to spearhead diverse administrative projects, including creating and maintaining ongoing chart of sales volume and employee evaluations..
2005
Club Navigo
Daytona Beach, FL
Hours per Week: 40
Salary: N/A
Supervisor: N/A
Sales Representative
Actively
consulted with clients to define needs and delivered customized presentations
of in-house real estate. Persuasively steered transactions and influenced
decision making processes to maximize sales closings.
2004
Scaventures
Boston, MA
Hours per Week: 40
Salary: N/A
Supervisor: N/A
Event Leader and Mediator
Leila Oicles Page 3 of 4
Served as Team Leader and Public Speaker for various corporate functions focused on team building scavenger hunts and activities along with special events and party celebrations. Effectively wrote and created hunts, games, ice breakers, and exercises/activities promoting team building and supporting social/celebratory events; included intensive research to customize to client needs. Strategically planned, coordinated and managed events throughout the US, working closely with vendors, venues, team leaders, and event staff to achieve goals.
2003-2004
Image Quest
Daytona Beach, FL
Hours per Week: 40
Salary: $31K per annum
Supervisor: N/A
Marketing Field Manager
Held accountability for broad-scope office and administrative functions, including producing materials, maintaining data, preparing reports, and managing records through MS Office tools including PowerPoint and Excel. Optimized performance across quality, consistency and communications between clientele, corporate and events staff by taking personal initiative to create and write comprehensive training manual subsequently adopted and currently enforced by over 12 nationwide markets. Boosted results by creating and implementing procedures and guidelines through varied mediums promoting consistency and quality assurance and contributing to building client trust and confidence in company.
Facilitated market penetration and sales growth by delivering nationwide staff trainings and employing innovative, integrated sales methods. Position included 90% independent travel throughout US for staff interviewing, hiring and training along with event coordination and client products promotion and sales. Maintained ongoing communications with corporate office and clientele.
2002-2003
Chamber Theatre
Boston, MA
Hours per Week: N/A
Salary: N/A
Supervisor: N/A
Theater Assistant (temporary)
Demonstrated talent for adapting skills and rapidly mastering new knowledge by excelling in a multi-task, cross-functional operations environment. Gained valuable practical experience working with departments including Reservations, Payment Coordination and Event Coordination.
1988-2002 (Work Study Program)
Fitchburg State University/Fitchburg State College-Cultural Affairs Department
Fitchburg, MA
Hours per Week: N/A
Salary: N/A
Supervisor:
Mary Chapin-Durling; Phone: 978-665-3347; May Contact
Box Office Manager-Center Stage; 1998-2002
Director of Classic Film Series-Student Activities; 2001-2002
Capitalized on opportunity to build real-world skills in broad areas of operations as Box Office Manager. Steered daily operations ranging from staff training and supervision, data entry and VIP guest/donor interface through sales, advertising/promotion and event management. Additionally planned, coordinated and directed student classic film series.
Leila Oicles Page 4 of 4
Education
Fitchburg State University (fka Fitchburg State College)
Degree: BA, Interdisciplinary Studies-Humanities
Graduated: 2002
GPA: 3.25 (est.) Cum Laude
Credit Hours Earned: N/A
Massasoit Community College
Degree: AA, Liberal Arts
Graduated: 1996
GPA: N/A
Credit Hours Earned: N/A
Achievements
Awarded Who's
Who Among Colleges and Universities; 2002
Graduated Cum Laude; 2002
Leadership Award, 2001, 2002
Leadership Honors Program; Fitchburg State
Recipient, Massasoit
Theatre Scholarship
Activities
Vice
President, Student Government Association
Member, Event Programs Committee
Peer Tutor
Work Study Program, Cultural Performing Arts Center
Yyyyyy x. yyyyyy
Country of Citizenship: United States
SSN: xxx-xx-xxxx
Date
Massachusetts Department of Transportation
Registry of Motor Vehicles-Merit Rating Board
Address
City/State/Zip Code
RE: Posting# J56008
I am extremely interested in being considered for the Office Support Specialist II position currently available and am submitting my resume for review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I offer you a broad range of experience in office administration and support ranging from scheduling, strategic planning and coordination of events, projects, programs, and operational activities, phone handling, and customer and public relations through data entry, information systems/records management, accounting, and general clerical functions. I am also highly experienced in creating and producing quality spreadsheets, reports, manuals, and diverse communication materials. Complementing this, I am a motivating, hands-on leader experienced in recruiting, training, developing, and directing high-performance teams and am equally effective in management, independent and collaborative roles. My academic background includes a BA in Interdisciplinary Studies-Humanities along with an AA in Liberal Arts.
Of note, I believe my diverse business background across multiple industries illustrates my talent for rapidly adapting my skills as well as mastering new knowledge to deliver immediate and long-range results as a member of your team. I am confident that I could be a valuable asset to your operations and look forward to interviewing with you in the near future.
Sincerely,
Leila Oicles
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