Certified Professional Community Association Manager (PCAM ), Certified Manager of Community Associations (CMCA ) and Certified Association Management Specialist (AMS ).

         Experience managing communities and staff while reporting directly to the Board of Directors.

         Built relationships with residents, property and project managers, contractors, attorneys, insurance agents and engineers.

         Proven track record of achieving substantial revenue growth while minimizing budgets.

         Strong background streamlining and improving processes to enhance productivity.

         Proficient with Microsoft Office Suite.

Property Management Resident Relations Renovations/Capital Improvements

Contractor Relations Negotiating Team Building/Leadership

Process Improvement Operations Management Policies & Procedures

Property Management:

         Ensured adherence to governing documents, policies and management plan.

         Generated reports regarding building interiors and exteriors, as well as grounds and amenities, including recommending actions such as repairs.

         Led all aspects of planning, tracking and analysis of 151 condominiums and homeowner associations in collaboration with community managers while employed by Sentry Management.

         Helped develop reports for D.H. Bader Management that assisted with evaluating a $5 million budget.

         Streamlined operational processes and boosted productivity after introducing improvements.

         Negotiated contracts that reduced costs.

         Prepared draft Board meeting package for submittal to the Community Manager.

         Finalized meeting agenda with the Board President and posting for unit owners.

Renovations/Capital Improvements:

         Experience working with maintenance engineers, with knowledge of site building maintenance and repair.

         Built strong relationships while coordinating activities between the Board, homeowners, architects, engineers and construction personnel.

         Verified the quality of services and work performed by contractors, including performing inspections.

         Spearheaded multi-million dollar rental and condominium rehabilitation projects, maintenance programs and capital improvement plans, including mid-rise buildings and their roofs, windows, kitchens and lobby.

Staff Management:

         Led a team of 25 personnel, including property managers, as well as administrative and accounting staff, for Sentry Management.

         Interviewed candidates for open positions and hired those that were an ideal fit.

         Trained, mentored and coached team members on best practices of daily operations.

Site Manager, Grosvenor Park 2016-Present

Division Manager, Sentry Management Services 2014-2015

Director of Property Management, D.H. Bader Management Services 2000-2014

Community Manager, The Management Group Associates 1999-2000

Community Manager, Comsource Management 1998-1999

On-Site Manager, Community Management Corp. 1996-1998

Community Manager, Comsource Management 1994-1996

Bachelor of Science, Business Administration (BSBA), University of Maryland, College Park

  Certified Professional Community Association Manager (PCAM ), CAI

  Certified Manager of Community Associations (CMCA ), CAMICB

  Certified Association Management Specialist (AMS ), CAI

  Certified Radioman, U.S. Coast Guard

  Licensed Life & Health Insurance Producer, State of Maryland

Member, Chesapeake Chapter of the Community Associations Institute, Golf Committee