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Experienced administrative and managerial professional with 20+ years of experience and a proven ability to lead others and manage daily operations. Significant experience in ensuring transportation related compliance, creating streamlined procedures, and managing cross-functional teams. Highly adept in handling special projects in addition to maintaining positive communication with co-workers, vendors, clients, and members of management.
Supply Chain Management
Import/Export Best Practices
Customs Import Laws
Attention to Detail
Directly manage several administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency
Oversee all global shipping operations which requires a superior level of attention to detail in addition to significant technical acumen
Lead the development and implementation of various process improvements which have successfully streamlined current processes and increased efficiency levels
Ensure the organization is consistently in compliance with all transportation/shipping related regulations which include CBP, DOT, and EPA regulations
Create standard operating procedures, KPI s, and other training materials in addition to devising audit procedures within the department
Successfully led a cross-functional team which oversaw all global procurement of ocean, air, and domestic transportation providers within North America
Supervised a team of 20 sales professionals which required providing individualized feedback in addition to diffusing difficult employee relations issues
Played a lead role in negotiating/closing 2 ocean carrier contracts which resulted in a significant cost savings for the organization in addition to identifying potential domestic providers
Led the organization s procurement/pricing team, monitored daily operations within the team, and managed team related goals
Increased the organization s import business by 10% in 2013 through the sourcing of high-level clients and overseeing contract negotiation
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Oversaw various logistical functions which included supervising the import operations team for all U.S. branch offices and leading all pricing and procurement functions
Designed and implemented a comprehensive customer support and operations infrastructure which resulted in a 20% reduction in operating expenses
Spearheaded the expansion of the organization s product offerings which resulted in a 400% increase in ocean container business
Increased the customer base from 5 to over 50 while simultaneously maintaining a 90% customer maintain rate
Played a lead role in the development/implementation of an online customer track & trace tool which resulted in increased productivity and client satisfaction
Handled a variety of managerial and operational functions such as managing a team of Customs Entry Writers which processed over 4000 entries per month
Monitored all customs entry filings for organizational merchandise while ensuring compliance with all U.S. customs regulations
Ocean Import Assistant Manager, Kuehne & Nagel, Inc., 2003-2004
Sr. Import Logistic & Compliance Specialist, Spiegel Inc., 1997-2003
International Freight Forwarding Specialist, Interfracht/Rotra Inc., 1992-1997
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Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT TITLE HERE) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong leadership background with several years of experience in logistics and managerial roles within a variety of industries. In addition, I have strong experience in overseeing all customs related logistics, managing cross-functional teams, developing organizational strategies, and ensuring regulatory compliance.
To complement my professional experience, I also possess stellar interpersonal and communication skills and an impressive educational background which includes a current U.S. Customs Brokerage License provided by the U.S. Customs Agency.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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