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Personable casino management leader with a proven track record of achieving performance objectives.
Experience building, leading and training a team of personnel to maximize their potential and excel.
Outstanding knowledge of table games, poker and keno, and proficient with Microsoft Office Suite.
Veteran, United States Navy.
Team Building Staff Management/Training Budget Management Guest Relations Games Integrity Policies and Procedures (P&P) Payroll Administration New Games
Assistant Shift Manager, Graton Resort Casino Rohnert Park, CA May 2013-Present
Reporting to the Casino Shift Manager; lead the pit managers and clerks, floor supervisors and dealers.
Trained more than 900 dealers for the grand opening of this 144-table department, including co-developing a four-hour dealer training program and serving as a Baccarat/Blackjack Instructor.
Interviewed candidates for employment opportunities and hired team members that were an ideal fit.
Casino Manager, Yakama Nation Legends Casino Toppenish, WA Mar. 2011-Oct. 2012
Reporting to the General Manager, led shift managers across table games, poker and keno.
Increased revenue after introducing new games and procedural changes to table games, poker and keno.
Redesigned the games area to improve the function of the pit; lowered costs by renegotiating terms with multiple vendors; and developed a program to recognize associates for their contributions.
Floor Supervisor II/Backup Shift Manager, River Rock Casino Geyserville, CA Feb. 2010-Feb. 2011
Evaluated and changed individual table limits and inspected cards and equipment to ensure integrity.
Sales Associate, Bob Hall s Auto Yakima, WA Oct. 2008-Jan. 2010
Built relationships with car buyers, including educating consumers about a variety of vehicles.
Table Games Shift Supervisor, Pechanga Resort & Casino Temecula, CA June 2006-Sept. 2008
Maintained high-end players and markers and P&P compliance at this high-limit salon.
Table Games Shift Manager, The Mill Casino Hotel North Bend, OR Apr. 2005-May 2006
Led team of personnel, including scheduling; P&P compliance; and payroll; Manager on Duty as needed.
Relief Poker Shift Manager, The Luxor Resort and Casino Las Vegas, NV Aug. 2004-Mar. 2005
Ensured maximum rake while overseeing the performance of dealers and ensuring great guest service.
Table Games Manager, Yakama Nation Legends Casino Toppenish, WA Feb. 1998-Feb. 2004
Increased customer service after creating an incentive program for associates and introduced new games that created more variety and excitement; served as Manager on Duty as needed.
Executive Development Program, University of Nevada, Reno; completed 2012
Minority Business Executive Program, University of Washington; completed 2012
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