This Resume Has Not Been Formatted
Highly motivated Corporate Business Professional, with exceptional, long-term and multi-facetted experience and capabilities in Operations, Marketing and Personnel Management, seeking a challenging
Operations Management ~ Business Process Improvement ~ Strategic Planning ~ Client Development/Retention ~ Audits ~ Survey Assessment ~ Financial Projection Development ~ Organizational Development ~ Change Management ~ Training ~ Results-Focused ~ Leadership ~ Start-Up Expertise ~ Organizational Turnaround ~ Team Building ~ Mentor ~ Cross-Functional Team Direction ~ Program Design ~ Growth/Profit Development
Microsoft Office (Word, Excel, PowerPoint, Outlook), Lotus Notes
Lean Six Sigma Yellow Belt Certification
Career background in providing Operations Leadership, Personnel Management, Program Development and Strategic Planning; proven success in leading teams through critical functions while maintaining focus on business deliveries
Skillfully employ subject matter expertise in identifying and implementing wide array of sales and marketing strategies with resultant growth in market share and increased lead over nearest competitor
Record of consistent sales growth, averaging 25% increases over 30-month timeframe; direct result of excellent personnel training and development activities/program as well as leveraging best-practices initiatives
Expertly utilize exceptional business acumen to deliver on-going cost reductions, performance enhancements and overall process improvements; develop relationship excellence with vendors and suppliers to ensure optimal product sourcing and inventory management
Continually focus on importance of delivering world-class customer support and service to maintain and grow account base; guide and mentor personnel toward developing culture of providing outstanding service and full sales and service process participation
The Hertz Corporation 2002 Present
General Manager, Washington, D.C. Region (2014-Present)
Promoted to position following exceptional success in previous organizational assignments, with responsibilities for growing market share for regional Hertz/Thrifty/Dollar automobile rental units; interface with stakeholders and other team members to develop sourcing strategies and deliver cost reductions, performance enhancements and overall process improvement.
Reported sales averaging 25%-over-goal for 30 consecutive months, a direct reflection of improved personnel training/guidance as well as leveraging best-practices activities; conduct regular audits to assure adherence to organizational standards/guidelines and author monthly feedback reports, including financial presentations, to management that provide data on current activities and serve as foundation for future actions.
Expertly employ business acumen and marketing/promotion expertise to design and implement multiple sales/marketing initiatives that support market dominance over nearest competitor.
Develop and maintain strong interpersonal working relationships with vendors to assure optimal contractual arrangements/terms as well as control over organizational inventory/assets.
Continued on Page Two .
Yyyyyy x. yyyyyy Page Two
Professional Synopsis Continued
Prioritize importance of delivering highest levels of customer service and provide excellent personnel training/development as well as mentoring/counsel to maximize individuals potential and develop Ownership Culture that encourages personal involvement in mitigating/remediating any service issues/problems.
Over 18-month-period successfully improved service revenues and was recognized by organization with Customer Service Excellence award; additionally successful in maintaining effective staffing by improving onboarding process and WPI resulting in reducing staff turnover more than 75% over 30 consecutive months.
Area Manager, Greenville, SC (2013)
Personally chosen by management to utilize outstanding sales and operational management strengths in growing market share at Greenville, SC, and Asheville, NC, regional airports; skillfully managed vehicle fleet, met/exceeded profitability and customer service goals, and trained/developed exceptional staff, achieving second-highest employee Pulse survey score of 4.81, a best-in-class rating within Carolina s.
Tracked Key Performance Indicators (KPIs) and authored management reports focusing on customer service, revenue generation, transaction costs, overtime and other costs; performed Gemba site visits prior to redeveloping SOPs, reviewed service level agreements to ensure adherence to organizational standards and leveraged Lean Six Sigma Airport Operations Program to achieve sustainability.
Continually employed various best practices to increase customer and employee satisfaction, and implemented revenue and cost enhancements to facilitate delivery-location profitability improvements.
City Operations Manager, Charlotte, NC (2011-2013)
Tasked to develop strategic planning for motivating managers/employees in delivering highest levels of performance and customer support; conducted continual training of staff that developed multi-functional and cross-trained individuals with capabilities of fulfilling wide array of roles/responsibilities.
Successfully increased customer satisfaction index (NPS) and customer loyalty levels by responding quickly and remediating any issues/problems; unit achieved 72.2 NPS score, highest in U.S.; also developed/implemented two customer service training programs in New England and Chicago-O Hare regions while serving on 12-month task force involvement focused on improving customer service organization-wide.
Location Manager, Hartford, CT (2002-2009)
In this initial assignment with organization, oversaw daily operations as directed by General Manager; was responsible for training/developing new hires and coaching staff on importance of and methodologies for providing exceptional work performance and customer service; conducted monthly customer training meetings.
Ensured achievement of needed staffing levels, collaborated with General Manager on developing rental forecasts/projection, prepared Airport Market Share Report, audited weekly payroll to assure compliance with company policies and approved payroll/schedule/overtime.
During 2007, was successful in reducing staff turnover rate by 15%, considered to be a record-setting retention improvement; was direct indicator/result of success of employee development and morale-building programs.
Prior to 2002, served in Operations Manager and Teacher/Instructor assignments, gaining crucial skills in overseeing work performance of employees, prioritizing schedules and assignments, maintaining/improving service delivery and developing/implementing various training programs
Sacred Heart University, Fairfield, CT, Master of Business Administration, GPA: 3.2
Jamaica, W.I., Bachelor of Arts, Human Resource Management, GPA: 3.5
Magna Cum Laude Graduate
Institute of Management and Production, Jamaica, W.I., Associates Degree, Production Management
University of Technology, Jamaica, W.I., Associates Degree, Supervisory Management
Villanova University, Master of Science Certificate, Applied Project Management
Knockalva Agricultural College, Jamaica, W.I., Certificate in Agricultural Science
Hiring Agent Name
City, State Zip Code
I am currently seeking a challenging position in Operations, Personnel or Marketing Management and am submitting my resume for your review.
As demonstrated in the accompanying material, my professional credentials and qualifications include a Master of Business Administration earned at Sacred Heart University, a Bachelor of Arts in Human Resource Management and two Associates Degrees, one in Production Management and the other in Supervisory Management. I attained a 3.2 GPA during my Masters Degree study program and a GPA of 3.5 during my Bachelor Degree work, which resulted in graduating Magna cum Laude.
During my exceptionally steady employment over 14 years with The Hertz Corporation, I held multiple and increasingly-responsible assignments that focused on providing oversight and management of processes as well as personnel. I have developed a broad array of relevant and crucial leadership and supervisory qualifications including Business Process Improvement, Strategic Planning, Client Account Development and Retention, Financial Projection Development, Organizational Development, Change Management and Personnel Training and Leadership, among many others. Additionally, I have earned Lean Six Sigma Yellow Belt Certification and am highly capable in the use of MS Word/Excel/PowerPoint/Outlook as well as Lotus Notes.
Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results, and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.
I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, I thank you for your time and consideration.
Yyyyyy x. yyyyyy
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!