- 9024 Sunridge Cir. Apt #525 Ÿ Fort Worth, TX 76125 ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my extensive experience in delivering high-performance sales, customer services, program/project management, and operations management in the hospitality, energy, and signage fabrication industries. I am currently with (Current Company) as Lead Assistant Manager and Kitchen Manger, following my tenure with Willow Creek Sign Company as a Fabricator and Installer. For more details, please take a moment to go through my resum .

In leveraging my managerial competencies, regardless of industry, I also bring to the table my work ethic and personal strengths that include a passion for achieving business objectives through sustainable people-centric and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with the people I work with, including senior management, stakeholders, and industry professionals that create a collaborative work environment in achieving shared commitments.

I am confident that my diverse experience and personal strengths offer the right mix of qualifications that define me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

ERIC STILES

Attachment: Resum

- 9024 Sunridge Cir. Apt #525 Ÿ Fort Worth, TX 76125 ( (xxx-xxx-xxxx * abc@xyz.com

Operations/Customer Services/Facilities Management (Hospitality)

Qualifications Profile

    Self-assured and results-driven management professional with extensive experience in sales, customer service, program management, and operations management in the hospitality, energy, and signage fabrication industries.

-    Strong passion for delivering efficient customer service that develops a strong customer base.

-    Ensured consistent compliance with performance and service quality standards that create a satisfying customer experience around company products and services.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Proven flexibility with quick learning abilities to reach high productivity in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

    Strategic Planning & Execution

    Program/Project Management

    Operations Management

    Service Sales Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Suppliers &Public)

    Manufacturing Operations Management

    Supplies Inventory Management

    Total Quality Management

    Process/Workflow Improvement

    Profitability Management

    Inter-Office Coordination

    Production Planning & Control

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

Administration

    Personnel Administration

    Performance Appraisal

    Staff Supervision & Training

    Office & Staff Administration

Professional Experience

    Assisted in managing daily front- and back-office operations while ensuring outstanding customer service and compliance with service quality standards and policies.

    Designed and manufactured signage from initial metal works, electrical wiring, to installation in accordance with specification, quality standards, budgets, and deadlines.

    Installed signage and completed final electrical wiring, conducting in-process and final quality checks to ensure compliance with client requirements.

    Reporting to the SVP of account management, provided tactical direction in managing programs and projects for a leading solutions provider in innovative high-impact digital graphics and signage with a global clientele.

    Managed supplies inventory, and processed client orders that involved supervising installing and billing processes.

    Ensured compliance with service quality standards in meeting client specifications of customized signage while maintaining productive working relationships with clients to ensure repeat business.

    Built and maintained professional relationships with multiple vendors in supporting various concurrent projects.

    Explored target markets, identifying and developing potential clients thru various relationships building avenues the involved cold calls, mailers, and personal visits that paid off with increasing sales and robust growth in customer base.

    Closed sales deals ranging from the $25T up to $100T, ensuring consistent performance in meeting sales targets.

    Addressed and resolved client issues and complaints, coordinating with various relevant offices in creating win-win solutions that ensured continued patronage and loyalties.

    Provided tactical directions in managing front- and back-office restaurant operations, creating a collaborative environment that fostered teamwork, efficient service, and customer satisfaction around company products.

    Managed kitchen supplies inventory to ensure high availability of raw food ingredients in producing menu items.

    Oversaw HR support in staff recruitment, placement, onboarding, training and task scheduling that optimized restaurant resources in meeting sales and productivity objectives.

Education

EASTFIELD COLLEGE Ÿ Mesquite, TX