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- Dynamic IT Manager who offers a background in Systems Management, Multi-Project Management, Team Building, Strategic Analysis, Process Design / Documentation, and Policy / Procedure Development; contributes talent in RFQs, RFPs, SOWs, KPIs, Contract Negotiations, Equipment Purchasing, Vendor Relations, Asset Management, Security Control, Compliance, and Cost-Saving Initiatives, and exhibits an ability to see the big picture at all times.
- Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on IT operations in alignment with a company s vision, value, and goals to achieve a significant competitive advantage.
- Visionary Leader with commendable accomplishments in information technology and technical support initiatives, and who can rise above challenges to increase productivity, promote cost savings, and drive winning results.
- Excellent Communicator who builds and sustains synergistic relationships with executives, senior management, technical / operational teams, vendors, and clients / customers while leading staff by example and with integrity.
Capitalize on the opportunity to design and develop forward-thinking data and voice networks while managing network performance and utilization, support and procedural documentation, and performance statistics reporting.
Strategically manage IT assets to ensure 100% accountability of all company purchase resources, and actively collaborate with executive-level management to plan and prioritize business projects in alignment with key objectives.
Lead security tracking and ensure that data and communication systems are secure at all times, along with managing companywide video surveillance system and ensuring that the network is scalable for various future requirements.
Comprehensively manage and review RFQs and RFPs for special projects and ongoing systems support and repair, along with managing service requests and tracking performance statistics which are instrumental in meeting goals.
Utilized broad scope of industry knowledge toward directing Xxxxxx County Intergovernmental ASTRO P25 800 MHZ radio communications system providing radio communications for fire departments, law enforcement, and EMS.
Ensured that the business and technical architecture of radio communications systems met customer requirements, and actively applied proven communication, analytical, and problem-solving skills to resolve any system challenges.
Conceptualized, developed, managed, and maintained all technology polices, standards, and process documentation.
Prepared scopes of work and RFPs for the purchase of radio system equipment, maintenance, and / or repairs while continually guaranteeing that radio towers were kept in a good state of repair and within FCC / FAA rules / regulations.
Provisioned and deployed radios in county guidelines and ensured projects were completed on time per county budget.
Built and sustained mutually beneficial third-party vendor relations in support of radio network connectivity initiatives.
Strategically steered desktop support, network connectivity, vendor management, applications support, hardware support, and asset management for 63 remote store facilities and company headquarters, including mentoring and managing a network operations staff in support of LAN / WAN connectivity, DNS, Active Directory, and Security.
Directed development, management, and maintenance of policies, standards, and procedural manuals, along with managing change control processes, IT audits, and security analysis while ensuring strict compliance with guidelines.
Spearheaded new companywide start-up projects from inception through to completion within projected costs, and further managed vendors to support continued network connectivity, security, and hardware maintenance, as well as providing short- and long-range planning for future growth-oriented IT infrastructure improvements.
Led technical support for headquarters and 100 remote transportation facilities in Canada, Mexico, and the U.S., including managing Avaya IP and Analog-based telephone systems; remote dispatch Kiosk installation and maintenance; desktop software, hardware inventories, compliance, and audits; and ruggedized handheld mobile computers.
Contributed sharp analytical abilities toward managing monthly IT budgets in support of voice and data networks, along with cost-effectively negotiating third-party contracts for systems support and services and managing vendors.
Directed a details-oriented network operations staff in support of the company s LAN / WAN connectivity.
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Ensured technology documents / certificate product registrations, agreements, and service contracts were up-to-date while developing and maintaining comprehensive technology policies, standards, and procedural manuals.
Directed an asset management program encompassing procurement and disposal, managed change control and ensured compliance with documented guidelines, and maintained and tested disaster recovery plans annually.
Led IT projects from inception to completion and provided senior management with ongoing project status reports.
Increased efficiency and reduced costs by evaluating current network system design and recommended alternatives.
Managed and integrated data supportive of clinical patient care and services delivery, oversight, and evaluation.
Led resources and third-party vendors across wide-ranging projects through design, implementation, and testing.
Defined project scope, system scope, and objectives based on both user needs and an extensive understanding of the business system requirements, and evaluated current system designs to recommend design alternatives as required.
Optimized use of resources to attain goals by developing project schedules, preparing minutes / agendas, and tracking action items, along with resolving technical support issues via up-to-date knowledge of upgrades and solutions.
Applied strong leadership talents toward directing a results-focused operational and technical support staff in handling hosting initiatives that provided support to five national data centers, including continually establishing and implementing comprehensive work standards to ensure client service level agreements are met or exceeded.
Collaborated with teams to develop and monitor project plans to meet deadlines, along with approving and coordinating changes, tracking progress, reporting status to director, and reviewing diverse operational statistics.
Monitored technical variables of operations environment while ensuring technical staff training on utilities and tools.
Reported on KPIs to director-level personnel, and managed call center point-of-contact to ensure first-call resolution.
Ensured documented processes compliance while assisting teams with SOWs and change control program oversight.
Played a vital role in providing pre- and post-sales, technical, and product-oriented support of company GIS products and hardware systems to 140 federal customers to ensure continuous productivity using Intergraph, Intel, and Sun machines and application and network configurations, including resolving key issues to meet customer goals.
Baccalaureate Studies University of Maryland
RF Field Radio Mechanic ￨ Radio Antenna Site Selection & Installation
TQM ￨ COMSEC Custodian Course Secure Document & Destruction Procedures
Network Installation & Design ￨ Communication Security ￨ Special Communication Systems
Nortel Routing Solutions ￨ Internetworking Microsoft TCP / IP ￨ Windows Network Administration
Systems Approach to Training & Technical Writing ￨ Electrical Networks ￨ Electrical Fundamentals DC / AC
Safety Officers Course ￨ Supply Maintenance Management System ￨ Solar Power Plant Design & Installation
Managing Projects in Orxxxxxxnizations ￨ Window Server 2008 ￨ Windows7 ￨ Vista ￨ XP ￨ RAID Technology ￨ NetCheck Analysis
Microsoft Server 2012 ￨ Microsoft Windows 8 ￨ LAN / WAN ￨ Routers ￨ Switches
Mobile Device Installation & Management ￨ ITIL Framework ￨ MPLS ￨ QOS ￨ COS ￨ VLAN ￨ VPN ￨ VolP
Hardware / Software Application Installation ￨ Medical Software Application / Hardware ￨ HL7 ￨ Data Protocol
Remote Connectivity Air Cards Wireless Access Points ￨ WiFi ￨ HF / VHF / UHF Radio Systems Installation & Configuration
Retired, United States Army ￨ Held Top Secret DoD Clearance (SCI)
Hiring Agent Name
I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and can offer cross-functional experience in IT Management, Systems Management, Multi-Project Management, Team Building, Strategic Analysis, Process Design / Documentation, and Policy / Procedure Development. I am also well-versed in RFQs, RFPs, SOWs, KPIs, Contract Negotiations, Equipment Purchasing, Vendor Relations, Asset Management, Process Design / Documentation, Security Control, Compliance, and Cost-Saving Initiatives, among other areas.
To complement my background, please note that I completed baccalaureate studies at the University of Maryland and am recognized as a Certified Network Professional by Intergraph Corporation. Please consult my attached resume for a detailed list of my extensive professional training / development and technical proficiencies.
Currently, as an IT Systems Manager for Atlanta Airlines Terminal Corporation, I expertly design and develop forward-thinking data and voice networks while managing network performance and utilization, support and procedural documentation, as well as performance statistics reporting. Within this role, I manage IT assets to ensure 100% accountability of all company purchase resources, and actively collaborate with executive-level management to plan and prioritize business projects in alignment with key objectives. I also lead security tracking and ensure that data and communication systems are secure at all times, along with managing companywide video surveillance system and ensuring that the network is scalable for various future requirements. Furthermore, I manage and review RFQs and RFPs for special projects and ongoing systems support and repair, along with managing service requests and tracking performance statistics. [ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.
I look forward to hearing from you, and thank you in advance for your careful consideration.
Yyyyyy x. yyyyyy
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