Hospitality management leader with a consistent, proven track record of achievement.

  Outstanding training skills, educating a team on best practices of sales, customer service and operations.

  Gained the trust, confidence and respect of clientele by understanding their specific needs.

  Stellar listening, verbal communication, oral presentation and interpersonal skills.

  Strong time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite and Publisher software.

New Business Development Team Leadership/Management Team Training

Profit and Loss Product / Sales Training Client Retention

Customer Service Inventory Control Problem Solving

Merchandising Interview / Hiring Store Audits

Loss Prevention Receiving / Stocking Payroll

Front Desk Director, Star Island Resort & Spa Kissimmee, FL Oct. 2005-Jan. 2016

  Built and maintained positive rapport and communications with colleagues and guests.

  Managed front desk shift operations to ensure compliance with policies, procedures and standards.

  Educated prospective and existing guests on hotel features and amenities, and local attractions.

  Mentored, coached and trained co-workers on best practices of guest relations and resolving problems.

  Oversaw a budget, managing profit and loss of new revenue against expenses and scheduled staff.

  Demonstrated diplomacy and tact to identify and resolve guest issues in a timely and efficient manner.

  Interviewed candidates for employment opportunities and contributing to hiring staff that were a good fit.

  Alerted staff of underperformance and worked with human resource personnel to terminate personnel.

  Showcased strong administrative skills to document all transactions and communications.

Sales Associate, Levi s Orlando, FL Oct. 2005-Dec. 2005

  Consistently met or exceeded individual sales performance goals by listening to the needs of customers and recommending products that were an ideal fit.

  Collaborated with colleagues to safely transport merchandise from the back of the store to the sales floor.

  Ensured merchandise was displayed in an eye-catching fashion and helped with tracking inventory.

Assistant Store Manager, Hollywood Videos Palm Beach Gardens, FL Nov. 2004-Aug. 2005

  Displayed solid leadership skills while overseeing operations of a retail video store, including a team.

  Motivated and coached employees to maximize their individual potential and excel.

  Delegated responsibilities to individual staff members, including merchandising and stocking duties.

Mental Health Technician, Oakwood Center of Palm Beach West Palm Beach, FL Apr. 2001-Dec. 2003

  Ensured a safe and secure environment for patients and staff at all times.

  Demonstrated strong attention to detail skills while monitoring the behavior of patients.

  Altered the Nurse Manager and took immediate action during an emergency or crisis.