Accomplished IT Project Manager/Senior Business Analyst with a consistent, proven track record in the healthcare, insurance and financial industries.  

         Exceptional background managing change and transformation to IT processes across the entire development lifecycle.  

         Led, trained and mentored team members to maximize their potential and excel.

Infrastructure Management Team Leadership/Training Risk Management

Change Management Operations Management Strategy Formulation

Proposal Writing Requirements Gathering Testing

State of Pennsylvania, Department of Insurance, Mcare Fund June 2014-Present

Technical Specialist (Consultant)

         Gather business and system requirements to develop software for a special fund within the State Treasury to ensure compensation is provided to residents that have been injured due to medical malpractice.

         Create strategic plans to achieve deliverable deadlines, including user manuals.

         Lead project to document a medical malpractice insurance system, GENIUS.

Catholic Health East (CHE) Aug. 2004-Mar. 2014

Manager Risk Services

         Led multiple IT projects and systems, analyzing system-wide financial and claims data to report trends and findings to senior managers, for this healthcare provider with 35 acute care hospitals in 11 states.

         Performed market research to determine a user-friendly IT system within an allocated budget.

         Spearheaded and implemented multiple IT projects, including a Risk Management Information System (RMIS) as well as Serengeti Tracker (a legal e-billing system).

         Managed and designed the process layout for a Medicare Secondary Payer Reporting System.

         Trained eight team members to excel while working with advanced electronic systems.

Achievements:

         Improved efficiency 90% and lowered costs 20% on HPL/GL legal spending.

         Boosted productivity as a result of spearheading the process of strategy formulation.

         Created an electronic risk management information system for the Claims Department, which enabled immediate access to necessary data and risk analysis.

Catholic Health East (CHE) Aug. 2004-Mar. 2014

Manager Risk Services (continued from page 1)

         Led the Risk Management Department to design more efficient processes to analyze data.

         Enhanced the processing and reporting of electronic billing as a result of training external clients.

Geneva Global, Inc. Jan. 2000-July 2004

Research Coordinator/Investment Advisor for Global Philanthropy

         Led a diverse team of 12 personnel while managing investment portfolios and coordinating with senior managers to draft financial reports.

         Trained team members to make compelling arguments to help investors make better decisions.

         Drafted proposals and educated colleagues on how to write effective proposals.

         Analyzed the financials of customers such as bank statements, assets and liabilities, and more.

         Created detailed contracts between donors and those implementing programs.

Accomplishments:

         Generated more accurate financial reports and risk analysis as a result of improving processes.

         Proactively developed a Post Investment Report tool to assess measurable outcomes for funded projects.

         Secured funding for three projects worth $80,000 through by creating persuasive investor presentations.

Advocates for Social Justice, Peace, and Service, American Friends Committee Feb. 1997-Dec. 2000

Assistant Director

         Partnered with region programs to build and sustain the capacity of strategic constituencies.

Master of Business Administration (MBA), International Business, Rosemont College

Bachelor of Arts (BA), Business Administration, University of Humberside, UK

Post Graduate Diploma, Administrative Management, Institute of Administrative Management, UK

Member, International Institute of Business Analysis (IIBA), Philadelphia Chapter; since Apr. 2015