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Business Development ~ Instructional Technology ~ Global Operations
Relationship-Building ~ Training / Seminar Delivery ~ Revenue Growth
Extremely well-versed in international business development, instructional design & delivery, operations management, training, technical writing, and project coordination.
Outstanding talents in business analysis, account development, process development, and marketing strategy; grew current employer from three-office laboratory to global corporation highly regarded for advanced expertise in textiles testing and quality assurance services.
Inherent leadership skills include hiring, training, mentoring, coaching, and team-building.
Sound abilities in budget administration, cost control, research, consultative selling, industry event planning and participation, and presenting informative and compelling sales proposals and technical training seminars.
Adept at authoring product specifications, protocols, standard operating procedures, and sales/contract proposals.
Effectively promote and maintain cohesive efforts and communication among supply chain vendors, laboratories, employees, and customers worldwide.
Possess exceptional communication and public speaking skills; fluent in Mandarin Chinese.
IDFL Laboratory & Institute, Salt Lake City, UT & Taipei/Hangzhou, 2008 to Present
Director of Business Development (2016 to Present)
Spearhead full-scope business development with an emphasis on international client relations, negotiations, engagement, and training/education.
Methodically assess client needs and provide consultative guidance to generate new business and expand existing accounts.
Consistently deliver outstanding client service to fuel business growth by 10-30% annually, successfully meeting or exceeding assigned targets.
Negotiated and secured deals with company s most profitable clients including IKEA, Nike, Arc'teryx, Columbia, Gap, and Inditex.
Orchestrated seminar series spanning 500+ locations on six continents to educate nearly 10,000 industry experts in textile testing and quality assurance.
Analyze, establish, and implement specific technical material specifications and quality assurance protocols to standardize testing activities.
Serve on Board of Directors tasked with guiding sales & marketing team in contriving effective strategies to amplify business in multiple markets, as well as coordinating broad-based projects.
Director of R&D (2014 to 2016)
Revamped operations within R&D department to facilitate development of new, state-of-the-art testing methods for textiles, vital to boosting revenue and industry recognition.
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Applied dynamic leadership expertise toward effectively managing, coordinating, and influencing engineers, chemists, biologists, and other experts to consistently deliver project objectives within rigorous timelines and budgets.
Independently designed curriculum for global training program and leveraged diverse instructional approaches including high-impact PowerPoint presentations to propel business growth by 30% annually.
Collaboratively analyzed and resolved technical issues across a global scale to optimize client satisfaction and retention.
Achieved and maintained 100% satisfactory relationship with strategic partner in China and championed efforts to double new business accounts in Taiwan.
Aligned and mobilized university interns in analyzing global industry to determine tactics for greater profitability.
Assembled technical resource advisory board and collaboration-focused pilot program to augment research endeavors.
Asia Managing Director (2008 to 2014)
Established business unit in China and Taiwan by hiring personnel, securing office space, purchasing equipment and technology, and defining organizational policies and procedures.
Proactively partnered with community associations and government agencies to seamlessly and swiftly integrate company into local culture.
Led teams to generate 50%+ of company s revenues and produce the highest profits.
Mentored, coached, and guided 10 American interns in China over two-year period in steadily evolving office to consist of 30 employees.
Fostered, nurtured, and maintained excellent relationships with Fortune 500 clients to expand sales revenues by 20%.
Controlled extremely limited budget including funding three new departments, and masterminded strategies to reduce expenses by 40%.
Captain, Worldwide River Expeditions
Manager, Asian Gifts
Sales Representative, Trinsic Glass; TKI International; Pinnacle Security
Utah State University, Logan, UT
Master of Educational & Instructional Technology, 2011
B.S., Communications & Public Relations, 2008
B.S., Asian Studies, 2008
Global Entrepreneur Program, NAMSA
Textile Testing & Quality Assurance training
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