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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com
Senior Management Professional
Strategic Planning & Development P&L Management Project Coordination Staff Training & Development Sales & Marketing Resort & Hotel Operations Client Relationship Management
Profile
More than 15 years of progressively responsible experience in the hospitality industry.
Demonstrated ability to manage multiple levels of responsibilities and duties in a fast-paced environment and direct cross-functional teams to deliver projects from concept to completion.
Proficient in applying root-cause analysis to identify and resolve complex problems and issues spanning business development, restaurant operations, productivity, and employee relations.
Career Track
Cedar Pass Lodge/Forever Resorts, Keystone, SD (2016 present)
General Manager
- Spearhead operations and management for multiple properties, totaling more than 100 staff and 230 full-service campsites and cabins, a full service restaurant, large snack bar, and gift shops.
- Improve productivity, profitability, and drive organizational goals and objectives through identifying future business needs while concurrently directing operations of all general management activities.
Mount Rushmore Resorts, Keystone, SD (2011 2016)
Operations Manager
- Directed staff of more than 300 employees.
- Held full responsibility for P&L, budgeting, cost identification initiatives, and accounting activities on a monthly basis.
- Aligned, coordinated, and empowered cross-functional teams to drive overall company productivity, cost reduction strategies, and other continuous improvement initiatives.
Vermont Resort & Spa, Stowe, VT (2005 2011)
Food & Beverage Manager
- Improved customer satisfaction and organizational efficiencies and through leveraging advanced industry knowledge and expertise to develop and implement performance improvement and customer service excellence initiatives.
- Led, coached, and mentored more than 100 staff in health and safety compliance to mitigate risk.
- Supported menu planning that addressed inventory cost reduction, nutritional value, and appealing palate popularity.
Holland America-Alaskan Rail Tours, Anchorage, AK (1996 2005)
General Manager
- Researched, analyzed, and improved customer service satisfaction through customer follow-ups and investigation.
- Increased sales volume, maximized labor, and strengthened brand awareness through strategic marketing initiatives.
- Collaborated with leadership teams, staff, and board members regarding best practices and outline policies and goals.
Additional Career Achievements
- General Manager, Prince of Wales Resort & Hotel, Waterton Lakes, Alberta, Canada
- Lodge Manager, PTI Group, Fort McMurray, Alberta, Canada
- Vice President/Branch Administrator, Merill Trust Company, Bangor, ME
- General Manager, McDonald's Corporation, Barre, VT
Education & Training
Master s in Finance & Banking, University of Vermont, Burlington, VT
BS in Hotel & Restaurant Management, University of Vermont, Burlington, VT
AS in Culinary Arts, Johnson & Whales Culinary Arts College
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