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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced operations and customer service professional with several years of experience within high-stress environments within various industries with a keen ability to lead others and successfully manage complex administrative issues. Experienced in supervising cross-functional teams, providing administrative support to executive management, diffusing complex customer service issues, and training new employees. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in fostering positive relationships with co-workers, vendors, customers, and members of management.


Key Competencies


         Social Work

         Customer Service

         Case Management

         Team Leadership



         Strategy Development

         Advanced German

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Time Management


Professional Experience

National Domestic Violence Hotline, Austin, TX July 2015-February 2016

Digital Services Advocate

  Directed a variety of logistical functions within a high-stress environment with a focus on providing support to individuals in abusive relationships

  Provided emotional support to all individuals via phone and/or chat, referred individuals to resources within the community, and provided individualized coaching

  Utilized superior communication and interpersonal abilities in order to foster positive relationships within he community in addition to encouraging an efficient work environment


Apartment Aces, Austin, TX March 2012-March 2013

Executive Assistant/Office Manager

  Provided executive support to the Owner of the organization which included organizing schedules, monitoring emails, and assisting tenants and prospective tenants with community/sales related inquiries

  Managed various financial and accounting operations which required a keen knowledge of QuickBooks and Microsoft Office Suite

  Provided training to new employees, created comprehensive training manuals, and implemented various policies/best practices within the organization


Academy Sports & Outdoors, Austin, TX July 2008-July 2010

Front-End Supervisor

  Coordinated all day-to-day front end operations within a fast-paced retail store which included supervising approximately 15 Cashiers and Customer Service Representatives

  Processed all opening and closing paperwork, diffused difficult customer service situations, created detailed staff schedules, and processed customer transactions


Additional Professional Experience Includes: Customer Service Representative, Austin Graphics (2008) and Case Manager Assistant, MHMR Deaf Services (2005-2006)




Associate in Science, Social Psychology (Currently Attending), Park University

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx





Mr. / Ms. Contact, Title

Company Name

Street Address

City, State ZIP


Dear Mr. / Ms. Contact:


I am very interested in the position of [Desired Job Title] as advertised in [Name of Source] and I believe that I am an ideal candidate for this role who would make an outstanding contribution to your company.


My enclosed resume reflects several years of experience in administrative and operations focused roles with a strong background in fostering relationships with others, managing daily operations, and responding to complex customer inquiries. I also have a superior ability to provide individualized training to new team members.


In addition to significant administrative experience, I have a keen ability to utilize strong communication and interpersonal skills in order to supervise cross-functional teams, provide coaching/feedback, and successfully solve complex organizational issues. In addition to my superior customer service background, I have a stellar educational background.


My resume provides further details of my responsibilities and accomplishments. However, the best way to assess my qualifications is through a personal interview. I am available to schedule a meeting at your convenience to discuss how my experience and record of results can contribute to the business objectives of your organization.


Thank you for your consideration. I look forward to your reply.





Yyyyyy x. yyyyyy

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