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Yyyyyy x. yyyyyy
Experienced operations and customer service professional with several years of experience within high-stress environments within various industries with a keen ability to lead others and successfully manage complex administrative issues. Experienced in supervising cross-functional teams, providing administrative support to executive management, diffusing complex customer service issues, and training new employees. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in fostering positive relationships with co-workers, vendors, customers, and members of management.
Attention to Detail
Complex Problem Solving
Directed a variety of logistical functions within a high-stress environment with a focus on providing support to individuals in abusive relationships
Provided emotional support to all individuals via phone and/or chat, referred individuals to resources within the community, and provided individualized coaching
Utilized superior communication and interpersonal abilities in order to foster positive relationships within he community in addition to encouraging an efficient work environment
Provided executive support to the Owner of the organization which included organizing schedules, monitoring emails, and assisting tenants and prospective tenants with community/sales related inquiries
Managed various financial and accounting operations which required a keen knowledge of QuickBooks and Microsoft Office Suite
Provided training to new employees, created comprehensive training manuals, and implemented various policies/best practices within the organization
Coordinated all day-to-day front end operations within a fast-paced retail store which included supervising approximately 15 Cashiers and Customer Service Representatives
Processed all opening and closing paperwork, diffused difficult customer service situations, created detailed staff schedules, and processed customer transactions
Additional Professional Experience Includes: Customer Service Representative, Austin Graphics (2008) and Case Manager Assistant, MHMR Deaf Services (2005-2006)
Yyyyyy x. yyyyyy
Mr. / Ms. Contact, Title
City, State ZIP
Dear Mr. / Ms. Contact:
I am very interested in the position of [Desired Job Title] as advertised in [Name of Source] and I believe that I am an ideal candidate for this role who would make an outstanding contribution to your company.
My enclosed resume reflects several years of experience in administrative and operations focused roles with a strong background in fostering relationships with others, managing daily operations, and responding to complex customer inquiries. I also have a superior ability to provide individualized training to new team members.
In addition to significant administrative experience, I have a keen ability to utilize strong communication and interpersonal skills in order to supervise cross-functional teams, provide coaching/feedback, and successfully solve complex organizational issues. In addition to my superior customer service background, I have a stellar educational background.
My resume provides further details of my responsibilities and accomplishments. However, the best way to assess my qualifications is through a personal interview. I am available to schedule a meeting at your convenience to discuss how my experience and record of results can contribute to the business objectives of your organization.
Thank you for your consideration. I look forward to your reply.
Yyyyyy x. yyyyyy
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