Dynamic Leader who offers a background in Customer Service, Operation Support, Multi-Project Management, Partnership Development, New Business Development, Orxxxxxxnizational Growth, Cost-Reducing Initiatives, and Productivity Enhancements, and contributes proven talents in Team Building / Training, Strategic Analysis, Technical Planning / Engineering, Workflow Prioritization, Multi-Vendor Relations, and Regulatory Compliance.

  Ambitious Self-Starter who exhibits an ability to see the big picture within evolving operational environments.

  Top Performer who can make sound decisions to reflect positively on operations success in alignment with a company s vision, value, and goals to attain a significant competitive advantage, and builds and sustains synergistic relationships with senior management, technical staff, business / operational teams, and customers.

Senior Project Technical Manager Antennae Solutions Group ￨ TP&E (2014 Present)

  Capitalize on the opportunity to conduct forward-thinking end-to-end multi-project management and oversaw sub components of General Motors OnStar small cell program for the East Region, along with leading cross-functional teams to complete critical projects or program deliverables within allotted timeline and budget.

  Identify key internal / external stakeholders to work to complete projects, develop high value executive project strategy, and further define project scope and objectives, including guiding activities of a project / program team, delexxxxxxting tasks to team members, identifying key resources, and establishing a master timeline for deliverables.

  Verify status of projects with Antennae Solutions Group project managers Southeast and Northeast Regions, and further share information and progress rexxxxxxrding new processes and procedures with Southeast Region leaders.

  Review SOWs, contract terms, rates, plans, schedules, resources, involvement, and key roles and responsibilities.

  Develop purchase order requests and process subsequent POs for contractors hired to work on DAS projects.

  Collaborate with key stakeholder teams (e.g. finance) to meet financial oblixxxxxxtions.

  Cost-effectively manage vendor task integration and track and review vendor deliverables.

  Improve visibility and productivity for top teams, including directors and area / project managers.

  Develop Executive Decks (e.g. Donovan Reviews) and produce Monthly Market Officer review reports.

Network Process & Quality Manager Mobility National Network Dispatch Center (2008 2012)

  Drove network dispatch center initiatives by meeting all internal and external customer service and quality objectives, including leading weekly conference calls to communicate with internal users major initiatives rexxxxxxrding effective Integrated Dispatch System (IDS) / Force and Cingular Ticketing System (CTS) applications.

  Served as Integrated Dispatch System (IDS) / Force User Administrator for the MNDCI and MTSO orxxxxxxnization, implemented International Operating Standard (ISO) documents to ensure ISO compliance, and served as ISO document control manager while managing ISO document development and training employees in the group.

  Coordinated calls with ISO and Local Field Operations (LFO) staff to discuss ISO information and address issues.

  Spearheaded oversight of Mobile Telephone Switching Office (MTSO) initiatives in coordination with mobility staff to discuss encountered issues, and maximized efficiency of orxxxxxxnizational reports, documentation, and processes.

  Selected as Area Manager-in-Charge for the Southeast NDCI.

  Restructured and consolidated efforts while managing all center staff and management.

  Served as local application administrator of ACF2 for Network Dispatch Center (NDCI) teams.

  Served as key contributor to Five Star Excellence Matters Award for program in 2011 s first quarter.

Network Process & Quality Manager Mobility National Network Dispatch Center (continued)

  Addressed communications issues to a Midwest NDCI team absorbing a Southeast Region workload.

  Traveled to numerous centers across Dallas, TX, Columbus, OH, and Pasadena, CA to successfully lead the implementation and delivery of Management System Operating Controls (MSOC) to NDCI.

  Project-managed GNFO (Global Network Field Operations) alerts project that alerts central office managers when critical tickets enter the system to save company revenue.

Network Manager (1999 2008)

  Strategically steered WFA / DI security administration, WFA / DI table administration, database monitoring / resolution, provisioning and maintenance monitoring and analysis, price comparison analysis to implement changes, and jeopardy monitoring analysis and resolution, as well as serving as focal point of contact for customer escalations.

  Led targeted decision-making among a top-performing team of network associates, including handling all training / development, mentoring, counseling, performance appraisals, disciplinary action, and safety / security.

  Co-chaired and led a DLC process initiative involving the Palm and Broward DLEC.

  Successfully collaborated with Central Office Field Work Group (COFWG) to support initiatives.

  Served as Team Lead for implementation of Auto Load / Auto Page of Telcordia product in Florida.

  Traveled to Atlanta to serve as Subject Matter Expert (SME) involved in Central Office Engineered Service Measure (COESM) as it related to the Work Management Center (WMC).

Marketing Consultant (1992 1999)

  Played a vital role in managing high-volume billing inquires, toll, order inquires, and customer concerns, including serving as an Assistant Manager in personnel absence to ensure seamless operational processes.

  Served as designated trainer for new products, services, and procedures within the workforce unit.

  Proactively sold communications equipment and services to small business and residential customers.

Bachelor of Science in Business Administration

Project Management Professional (Project Management Institute) ￨ Six Sigma Green Belt

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ￨ Microsoft SharePoint ￨ Oracle