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Yyyyyy x. yyyyyy

955 Pleasant St. Unit #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced operations and customer service professional with several years of experience within high-stress environments within the retail industry with a keen ability to lead others and successfully manage complex customer service issues. Experienced in supervising cross-functional teams, overseeing day-to-day operations, assisting with complex customer service issues, and training new employees. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in fostering positive relationships with co-workers, vendors, customers, and members of management.


Multilingual in English, Portuguese, Capeverdean, Crioulo, and Spanish


Key Competencies


         Inventory Management

         Customer Service


         Team Leadership


         Cash Management

         Workplace Safety

         Quality Assurance

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Time Management


Professional Experience

Primark, Boston, MA 2015-Present

Assistant Store Manager

  Directly manage several day-to-day functions in a fast-paced environment which includes managing employees, overseeing merchandise/inventory levels, and improving productivity and efficiency

  Oversee the implementation of company-wide promotions within the store, handle both opening and closing procedures, and ensure that the store is continuously in compliance with both company-wide, federal, and state regulations/standards

  Utilize exceptional analytical skills to analyze and control all operational expenses with a focus on reducing operational cost and managing financial operations

  Ensure that all customer concerns are addressed in a timely manner with a focus on resolving issues and retaining the customer s business

  Successfully drive revenue throughout the store by implementing sales/marketing programs and strategies, forecast market trends and sales levels, identify sales opportunities, and track employee participation and performance


Target, Boston, MA 2007-2015

Executive Team Leader (Guest Experience/Sales), 2013-2015

Senior Team Leader, 2012-2013

Sales/Team Leader, 2007-2012

  Directed daily operational and merchandising functions within a retail store environment with a focus on improving efficiency, sales revenue, and customer satisfaction levels

  Supervised department employees which included managing schedules, providing individualized coaching/feedback, and handling employee related issues

  Designed and implemented comprehensive sales and community awareness promotions which resulted in increased store awareness and stronger customer retention levels

  Worked closely with the corporate office on the implementation of corporate policies and best practices which included loss prevention, inventory management, and general merchandising



Associate s Degree, Business Management, Bunker Hill Community College, Boston, MA

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