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Yyyyyy x. yyyyyy
955 Pleasant St. Unit #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Experienced operations and customer service professional with several years of experience within high-stress environments within the retail industry with a keen ability to lead others and successfully manage complex customer service issues. Experienced in supervising cross-functional teams, overseeing day-to-day operations, assisting with complex customer service issues, and training new employees. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in fostering positive relationships with co-workers, vendors, customers, and members of management.
Multilingual in English, Portuguese, Capeverdean, Crioulo, and Spanish
Key Competencies
Inventory Management Customer Service Merchandising/Inventory Team Leadership |
Training/Development Cash Management Workplace Safety Quality Assurance |
Process Improvement Attention to Detail Complex Problem Solving Time Management
|
Professional Experience
Primark, Boston, MA 2015-Present
Assistant Store Manager
Directly manage several day-to-day functions in a fast-paced environment which includes managing employees, overseeing merchandise/inventory levels, and improving productivity and efficiency
Oversee the implementation of company-wide promotions within the store, handle both opening and closing procedures, and ensure that the store is continuously in compliance with both company-wide, federal, and state regulations/standards
Utilize exceptional analytical skills to analyze and control all operational expenses with a focus on reducing operational cost and managing financial operations
Ensure that all customer concerns are addressed in a timely manner with a focus on resolving issues and retaining the customer s business
Successfully drive revenue throughout the store by implementing sales/marketing programs and strategies, forecast market trends and sales levels, identify sales opportunities, and track employee participation and performance
Target, Boston, MA 2007-2015
Executive Team Leader (Guest Experience/Sales), 2013-2015
Senior Team Leader, 2012-2013
Sales/Team Leader, 2007-2012
Directed daily operational and merchandising functions within a retail store environment with a focus on improving efficiency, sales revenue, and customer satisfaction levels
Supervised department employees which included managing schedules, providing individualized coaching/feedback, and handling employee related issues
Designed and implemented comprehensive sales and community awareness promotions which resulted in increased store awareness and stronger customer retention levels
Worked closely with the corporate office on the implementation of corporate policies and best practices which included loss prevention, inventory management, and general merchandising
Education
Associate s Degree, Business Management, Bunker Hill Community College, Boston, MA
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