Talented, motivated and dynamic professional, with a reputation for driving effective operations and skillfully managing lasting client relationship. Possess innate ability to craft useful sales and marketing strategies that generate profit, attract clientele and grow company success levels. Focused in both individual achiever and team leader capacities to develop tactical plans that bolster market shares, sales and profit levels. Analytical thinker, able to diagnose both intricate and simplified concerns and craft viable solutions that drive customer satisfaction. Skilled in prioritizing tasks using attention to detail and timelines. Carefully lead research in order to develop ethical business solutions. Acknowledged by others for ability to foster and sustain lasting working relationships and lead cross-functional efforts with diverse teams at all levels. Seeking a role that will offer career growth prospects. Open to relocation for the right role

Organizational Leadership | Sales | Marketing | Customer Service | Strategic Planning | Account Management | Negotiations

Supervisory Skills | Problem Solving | Client Relations |Time Management | Organization | Interpersonal Communication

Beckett Springs Hospital

Business Development, Community Liaison (2014 Present)

         Oversee operations across the facility including addiction/detox, behavioral health and outpatient services

         Complete up to 10 daily sales, as well as facilitate tours, lunches and events to help attract clients

         Serve as part of the Sugar marketing program daily, compatible with the Hospital's Program Medik; update the program daily or every other day and connect with referral sources to generate survey completion amongst participants

         Effectively engage with the community and referrals sources via meals and CEU events

         Work on the Fairfield Opiate Task force and the Butler County Task Force in Colerain Township/Hamilton County

o    Implement innovative mechanisms used to directly connect with the using population and their families, in conjunction with top-tier law enforcement and first respondents dedicated to the program s success

o    Collectively deliver community education to both professionals and community members

         Act as a representative for the Jason Foundation, based on educating people on teen suicide via workshops, training materials and community events that are free to the public

o    Train Resource Officers for schools, as well as teachers and Counselors

o    Lead programs that serve as mandatory education required by most states largely due to the Jason Foundation efforts  

o    Planned and launched a large event that included lunch and a keynote speech from Founder Clark Flatt; attracted a total attendance of 100 and earned recognition for leading the organization of such a moving event

The Waterford at Fairfield Capital Senior Living

Director of Sales and Marketing (2013 2014)

         Handled promotional efforts for a retirement community comprised of 120 apartment units; include external marketing from senior centers, physicians, discharge planning staff and community leaders

         Launched a comprehensive marketing program that tracked referrals; made at least 20 daily calls from the system

         Hosted community engagement events, sometimes with the Community Arts Center; boosted occupancy from 83% to 98% over the course of seven months

Recker & Boerger

Sales Associate (2005 2013)

         Led retail and commercial sales efforts to promote the purchase of appliances and HVAC systems; included fielding client inquiries and offering them product information to help close sales

         Acquired and managed commercial accounts at all phases, from internet quote development to appliance installation

         Helped customers during small appliance pickups to help make the experience as stress-free as possible for them

         Followed up with clients to ensure satisfaction via phone, email and USPS correspondence

         Circled back persistently on delinquent accounts in an effort to secure overdue monetary balances

         Coordinated with Manufacturer s Representatives to ensure appliance-related issues were swiftly and fully resolved; also led sales trainings on appliances with manufacturers twice yearly

         Recognized as a top seller in the company during tenure in role

Starbucks

Supervisor (2002 2005)

         Led all operational functions during each assigned morning shift; included staff supervision across the store

         Performed numerous duties, e.g. coffee preparation, grinding beans and finishing drink orders with timeliness

         Placed orders daily for dairy items and pastries to effectively control inventory; included developing a new pastry display setup that was recognized for its efficiency by corporate personnel

         Sought at all times to deliver to all patrons the ultimate "Starbucks Experience"

The Lodge Care Center

Director of Admissions and Marketing (1997 2002)

         Led admissions including tours, resident assessment, documentation and finance management; included serving in an on-call capacity to handle admissions during off-hours

         Secure external referrals from social workers, discharge planners, physicians, therapists, home health and hospice staff

         Clearly communicated residents needs to both the Nursing and Therapy departments to ensure that all residents were properly and holistically cared for to the best of The Lodge s abilities

         Upheld the daily facility census of 98% with all Medicare, insurance and private pay; also verified all insurance policies

         Planned and hosted events in the local community to increase awareness of the facility s offerings and positive reputation

SprectraCare

Sales Consultant (1995 1997)

         Advertised and promoted numerous home infusion therapy offerings; founded new accounts and maintained current ones through the intentional execution of cutting-edge sales measures

         Introduced innovative new therapies and identified new referral sources to market to in the process

         Coordinated with decision makers as it related to carrying out all marketing operations with precision and care; included the development of sales budgets and territory forecasts

         Led staff orientations centered on the referral process; followed up with sources regarding outcomes in a timely manner

         Served as In-Service payor for insurance companies, HMOs and PPOs; also conducted bid follow-ups with payors

         Deliver management reports that detailed daily sales figures and results

Brookwood Retirement Community

Director of Admissions and Marketing (1990 1995)

         Maintained the daily census for all care levels, e.g. nursing, assisted living and independent living

         Led daily tours of facility and provided 24/7 on-call support during admission off-hours

         Hosted onsite events that often attracted hundreds of attendees due to superb marketing and promotions

         Recognized and called on referral sources to educate them on Brookwood-provided services

         Updated detailed paperwork for each facility admission to ensure proper recordkeeping

         Confirmed all residents insurance and provided needed progress updates

Completed Courses, Health Services Administration, University of Cincinnati

Completed Course, Good Samaritan School of Nursing

Member, The Opiate Task Force-Butler County, Fairfield and Colerain Townships

Fundraiser and Walk Participant, NAMI of Butler & Hamilton Counties

Sponsor, Resource Health Fair at Fairfield High School